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Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop (2017)

Chapter: Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors

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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
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Appendix B

Biographical Sketches of Workshop Speakers, Moderators, and Reactors

Elisabeth Benjamin, J.D., M.S.P.H., is the vice president of health initiatives at the Community Service Society (CSS), where she supervises health policy, health advocacy, and consumer health assistance programs, including the CSS Navigator Network, Community Health Advocates, and the Small Business Assistance Program. The programs help more than 100,000 health care consumers and small businesses enroll in health insurance or access low-cost health care through a toll-free helpline and network of community-based organizations and small business-serving groups. She is a co-founder of Health Care for All New York Campaign, a statewide coalition of more than 150 organizations devoted to securing affordable, quality health care for all New Yorkers. She has published extensively and has been a frequent commentator about health policy issues. She has received a number of honors, including the 2012 Progressive Leadership Award (Citizen Action of New York), the 2011 State Consumer Health Advocate Award (Families USA), the 2009 Special Merit Award (Public Health Association of NYC), and the “Health Care Hero” label in New York’s Westsider community newspaper. Ms. Benjamin also worked overseas in various community health and humanitarian projects in India, Iraq, the Philippines, Morocco, and Tunisia. Ms. Benjamin received an M.S. in health policy and management from Harvard School of Public Health and a J.D. from Columbia University School of Law. She clerked for the Honorable Robert Sweet, a federal District Court Judge for the Southern District of New York. In 2003-2004, she was a Visiting Scholar in Bioethics in a program jointly run by Montefiore Medical Center, the Albert Einstein College of Medicine, and New York University.

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

Renée Bougard, M.L.I.S., is a project scientist in the National Network Coordinating Office at the National Library of Medicine (NLM). In this role, Ms. Bougard provides program direction and management for the National Network of Libraries of Medicine (NN/LM), which is administered regionally under cooperative agreements with eight Regional Medical Libraries to provide U.S. health professionals and the public health workforce with access to biomedical information and improves the public’s access to information, enabling them to make informed decisions about their health and health care, and five National Offices, which provide coordination of web services, training, evaluation, public health, and DOCLINE®. Ms. Bougard has nearly 30 years of experience in health sciences libraries, including hospital, academic health sciences, veterinary medicine, and general academic libraries, primarily in Louisiana and Texas. Prior to her appointment at NLM, Ms. Bougard was the associate director of the NN/LM South Central Region at the Houston Academy of Medicine−Texas Medical Center Library. In 2006, she was awarded the Medical Library Association’s President’s Award for her valuable contributions to the Hurricane Katrina disaster relief for the medical library community. She is a 2013-2014 National Library of Medicine/Association of Academic Health Sciences Libraries (NLM/AAHSL) Leadership Fellow. Ms. Bougard has a bachelor’s degree in English from the University of Louisiana−Lafayette, and she earned a master’s degree in library and information science from Louisiana State University.

Amy Cueva believes that design can help improve the human condition. With that mission and vision, she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency that partners with clients to improve health, help people achieve financial well-being, help them learn and connect. Ms. Cueva plays an essential role in Mad*Pow’s visualization of a changed health care system in the United States. Her work with organizations such as Dartmouth Hitchcock, Brigham and Women’s Hospital, CVS, and Fidelity has helped them improve the customer experience, leverage design to drive change, and facilitate human-centric innovation. As the chief instigator behind Mad*Pow’s Healthcare Experience Design Conference, HxRefactored, and the managing director of the Center for Health Experience Design, she has successfully connected and networked disparate parts of a challenging and siloed system. As a speaker, Ms. Cueva shares her vision worldwide at events such as Design Management Institute, Innovation Learning Network, Cleveland Clinic Patient Experience Summit, UXPA, IA Summit, Partners Center for Connected Health Symposium, Stanford MedicineX, Mobile World Congress, Health 2.0, and Healthcare Information and Management Systems Society. With her partners Will Powley and Bradley Honeyman, Ms. Cueva has grown

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

Mad*Pow’s presence, client base, and revenue, leading to Mad*Pow’s 2009 recognition as one of Inc. 500’s fastest growing privately held companies. Mass High Tech, which named her one of its 2009 Women to Watch, has recognized Cueva’s passion, energy, and commitment, and she has been acknowledged as one of Boston’s “40 Under 40” by the Boston Business Journal for 2014 and also made MedTech Boston’s “40 under 40” list in that same year. She supports the vision and mission of An Orphan’s Dream, a nonprofit organization offering an oasis for AIDS-orphaned children in Gachoka, Kenya. She also serves as an advisory board member for Behavioral Health Innovators, a group dedicated to improving mental health and addiction recovery experiences.

Terry C. Davis, Ph.D., a pioneer in the field of health literacy, is a professor of medicine and pediatrics at Louisiana State University Health Sciences Center in Shreveport. For the past 25 years, she has led an interdisciplinary team investigating the impact of patient literacy on health and health care. Seminal achievements include development of the Rapid Estimate of Adult Literacy in Medicine and creation of user-friendly patient education and provider training materials that are being used nationally. Dr. Davis has more than 120 publications related to health literacy and health communication. She has served on Health Literacy Advisory Boards for both the American Medical Association (AMA) and the American College of Physicians (ACP). She was an independent agent on the National Academies of Sciences, Engineering, and Medicine’s Roundtable on Health Literacy and a developer of the AMA’s Train-the-Trainer Health Literacy Curriculum. Currently she is a member of the Healthy People 2020 Health Literacy/Health Communication Section and serves as a health literacy adviser to the Food and Drug Administration. Dr. Davis chaired Louisiana’s statewide Health Literacy Task Force, the first legislatively mandated health literacy group in the nation. She received the Louisiana Public Health Association’s Founders Award for Significant Achievement in Public Health Research. As a frequent speaker at national conferences, she has integrated her research findings into practical lessons for providers and policy makers. Dr. Davis is the Health Literacy Principal Investigator (PI) on a National Institutes of Health grant for the Louisiana Clinical and Translational Science Center, an unprecedented collaborative effort among eight academic institutions in Louisiana. She is the PI on a 5-year National Cancer Institute health literacy intervention to increase regular breast and colorectal cancer (CRC) screening among patients in federally qualified health centers. Building on this work, she was recently awarded an American Community Survey grant to evaluate follow-up strategies to improve regular CRC screening in rural clinics in the state. Dr. Davis is also working with Drs. Mike Wolf and Ruth Parker on studies funded by the Agency for Healthcare Research and

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

Quality to improve patient understanding and actual use of prescription medication labels in English and Spanish. Along with a team from the University of North Carolina and the University of California, San Francisco, she has been funded by ACP to develop and test practical self-management guides and videos for patients with diabetes, chronic obstructive pulmonary disease, coronary artery disease, obesity, and rheumatoid arthritis. The ACP Foundation has distributed more than 5 million copies of these guides.

Eric Ellsworth, M.B.A., M.S., is the director of health data strategy at Consumers’ Checkbook, where he is responsible for new initiatives in Checkbook’s health-related consumer tools, including health plan decision support tools on public and private health insurance exchanges, physician evaluation, and drug formulary evaluation. Prior to joining Checkbook, he worked at RedPath Integrated Pathology, a cancer diagnostics company that combines molecular testing with human pathologist review to assess tumors for their risk of cancer. His work there included leading software development, developing clinical decision support methods, and starting the company’s clinical research program. The experience of helping to build an early-stage life science business furthered his interest in the economics and regulation of health care. He holds a B.S. in physics from Yale University, an M.S. in ocean physics from the University of Washington, and an M.B.A. from Georgetown University.

Janette Robinson Flint has been serving her community as a public health professional for more than 30 years. She is a community professional at Charles Drew University, where she teaches public health professionals, doctors, and nurses about reproductive justice and the impact of health policies on minority groups. Ms. Flint is also a member of the African American Studies Community Advisory Committee at the University of California, Los Angeles. Early in her career, she worked as a peer educator focusing on HIV education and outreach to black women. She is involved in the Women’s Health Collaborative, California Pan Ethnic Health Network, African American Task Force, and Leadership Development in Interethnic Relationships Advisory Council. She attended the University of Southern California, where she received her bachelor’s degree in psychology.

Erin Hemlin, M.A., is the national director of training and consumer education at Young Invincibles (YI). In this role, she leads YI’s training campaigns on higher education, health care, and workforce issues; manages curriculum development; and manages the development of YI’s consumer education materials. Ms. Hemlin had led YI’s Healthy Young America campaign for the past 3 years, working with national, state, and local partners to engage young adults in health care, and help connect uninsured

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

young adults to new health care options through the Patient Protection and Affordable Care Act. She also contributes research, analytical, and writing skills to the policy team on public policy questions affecting young adults. Prior to joining Young Invincibles, she interned for the Congressional Research Service (CRS), where she contributed to CRS reports in government operations, such as reports on the demographics of members of Congress, rules and authorities of committees, committee expenditures, and other areas of congressional administration. She later worked as a Legislative Research Fellow for The Sheridan Group, a DC-based advocacy and government relations firm dedicated to social change. At The Sheridan Group, Ms. Hemlin focused on federal education policy, technology-based economic development, poverty, and other domestic social issues. She has a B.A. in political science from St. Edward’s University and an M.A. in political science with a focus in American politics and government from George Mason University.

Judith Hibbard, Ph.D., M.P.H., is a professor of health policy at the University of Oregon. Over the past 28 years she has focused her research on consumer choices and behavior in health care. She has a particular interest in testing approaches that give consumers and patients more knowledge and control over their health and health care. Her studies examine topics such as how consumers understand and use health care information, how health literacy affects choices, enrollee behavior within consumer-driven health plans, and assessments of patient and consumer activation. Dr. Hibbard is the lead author of the Patient Activation Measure, which measures an individual’s knowledge and skill for self-management. It is being used by researchers and practitioners nationally and internationally to more effectively tailor support for patient self-management. Her research is supported by the Robert Wood Johnson Foundation (RWJF), Agency for Healthcare Research and Quality (AHRQ), Health Care Industry Forum, and AARP Public Policy Institute. Dr. Hibbard advises many health care organizations, foundations, and initiatives. She has served on several advisory panels and commissions, including the National Advisory Counsel for AHRQ, National Health Care Quality Forum, UnitedHealth Group Advisory Panel, and National Advisory Council for RWJF. She is the author of more than 95 peer-reviewed publications. Her recent work appears in Health Affairs, Medical Care, and Health Services Research. She is recognized as an international expert on consumerism in health care and is frequently invited to speak at national and international health conferences. Dr. Hibbard holds an M.P.H. from the University of California, Los Angeles, and a doctoral degree from the School of Public Health at the University of California, Berkeley.

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

Cara James, Ph.D., is the director of the Office of Minority Health (OMH) at the Centers for Medicare & Medicaid Services (CMS). The principal aim for CMS is better care, healthier people, and smarter spending. Under Dr. James’s leadership, CMS OMH has tripled in size and makes consistent strides toward achieving its mission of improved minority health, reduced health care disparities, and the attainment of health equity. Her guidance has led to the development of two of the Office’s flagship initiatives, From Coverage to Care and CMS’s Equity Plan for Improving Quality in Medicare. These initiatives are aimed at helping consumers understand their coverage and connect to care, and reducing health care disparities across a variety of settings. During Dr. James’s tenure, CMS OMH has committed to strengthening the quality and quantity of patient demographic data to improve the understanding and awareness of health disparities and their causes. Prior to joining OMH, Dr. James was with the Henry J. Kaiser Family Foundation, where she served as the director of the Disparities Policy Project and the director of the Barbara Jordan Health Policy Scholars Program. While with the Foundation, she worked on a broad array of health and access issues for racial and ethnic minorities, including the potential impact of the Patient Protection and Affordable Care Act and understanding state-level disparities in health and access to care. Before joining the staff at Kaiser, she worked at The Picker Institute and Harvard University. Dr. James is a member of the National Academies of Sciences, Engineering, and Medicine’s Roundtable on the Promotion of Health Equity and the Elimination of Health Disparities and has served on several committees, including the Committee on Leading Health Indicators for Healthy People 2020. She also served on the committee of a National Academies consensus study titled A Framework for Educating Health Professionals to Address the Social Determinants of Health. She is well published in the areas of health disparities and minority health and co-authored one of the background chapters for Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care. She is also a board member of Health Care Access Maryland. Dr. James received both her A.B. in psychology and Ph.D. in health policy from Harvard University.

Mila Kofman, J.D., is the executive director of the DC Health Benefit Exchange Authority. Appointed to the position by a unanimous vote of the Board of Directors, Ms. Kofman is a nationally recognized expert on private health insurance markets and has worked with states and all stakeholders to implement health insurance reforms. Her approach is informed by her hands-on experience as the former Superintendent of Insurance in Maine implementing health insurance reforms, being a former federal regulator working with states to implement Health Insurance Portability and Accountability Act reforms of the 1990s, studying state-based reform

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

efforts and markets, and working with employer purchasing coalitions seeking to leverage purchasing power for sustainable financing of medical care. Ms. Kofman holds a J.D. from Georgetown University Law Center and a B.A. in Government and Politics from the University of Maryland (summa cum laude).

Robert Krughoff, J.D., is president of the Center for the Study of Services/Consumers’ Checkbook (CSS/CHECKBOOK), an independent, nonprofit consumer information organization. Since 1974, the organization has published ratings of various types of service providers, including individual health care providers (doctors, hospitals, dentists, etc.) and insurers (auto, homeowners, health). For more than 32 years, it has published the Guide to Health Plans for Federal Employees and Annuitants, a health plan comparison tool that thousands of consumers purchase directly online or in print and that dozens of federal agencies (Department of Health and Human Services [HHS], Department of Labor, Internal Revenue Service, Federal Reserve, U.S. Senate, etc.) subscribe to online for all their employees to help select health plans during open enrollment periods. Ratings the organization publishes are based on analysis of claims data (e.g., for risk-adjusted hospital mortality and adverse outcome rates), surveys of consumers, actuarial estimates of out-of-pocket costs under health insurance policies, and other methods. Mr. Krughoff is also involved in the survey and analysis work CSS/CHECKBOOK does for other organizations, which has included managing the surveys of members of all Medicare Advantage and Prescription Drug plans and conducting surveys of patients about their physicians for organizations such as Massachusetts Health Quality Partners and the Pacific Business Group on Health. Recently, Mr. Krughoff helped lead projects that CSS/CHECKBOOK sponsored in several metropolitan areas, demonstrating a low-cost rigorous model for surveying patients about their doctors for public reporting at the individual doctor level. A graduate of Amherst College and University of Chicago Law School, Mr. Krughoff served as special assistant to the assistant secretary for planning and evaluation and then as director of the Office of Research and Evaluation Planning at the department now called HHS.

Janet Mentesane, M.S.W., has been the executive director of the Martin Luther King Health Center since 2003. The center is a nonprofit primary health care clinic and pharmacy that serves medically disadvantaged adults in northwest Louisiana. Ms. Mentesane is responsible for the overall operation of the center and has more than 30 years of experience in nonprofit management. She completed her M.S.W. at the University of Oklahoma and then returned to school to complete a graduate degree in Art History. In 2012, the Martin Luther King Health Center was awarded the Commu-

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

nity Return on Investment Award for Northwest Louisiana by providing more than $14 million in value to the community with an annual operating budget of less than $600,000. In 2015, the center was named as one of six national finalists for the Monroe E. Trout Premier Health Access Award for innovative care for underserved populations.

Laura J. Morris, M.P.H., is the assistant project director for the Consumer Assistance Program grant through the Centers for Medicare & Medicaid Services, Center for Consumer Information and Insurance Oversight. She has more than 15 years’ experience providing community public health and public policy programming. Ms. Morris oversees the day-to-day operations of the agency, and participates in the coordination, planning, and management of the activities that include development of policy, outreach, and advocacy. She assisted in the development, implementation, and management of Connecticut’s Navigator and In-Person Assistance Program and supports Connecticut’s evolving and multifaceted health care reform efforts. Morris represents the agency on multiple policy initiatives, including the Council on Medical Assistance Program Oversight Committee (MAPOC), the Complex Care Committee (subcommittee of MAPOC), Partners in Health Collaborative, Connecticut Choosing Wisely Collaborative, and a multiple-agency collaborative in Connecticut to recover state expenditures by using commercial coverage prior to Medicaid coverage. She holds a bachelor’s degree in English with a concentration in journalism from Central Connecticut State University and a master’s degree in public health from Southern Connecticut State University.

Catina O’Leary, Ph.D., serves as president and CEO of Health Literacy Missouri (HLM). Under her direction, HLM’s service network has expanded to include some of the largest employers in Missouri, including pharmaceutical companies, hospital systems, business coalitions, and community-based organizations. Chosen by the St. Louis Business Journal for professional excellence and dedication to the community, Dr. O’Leary is a member of the 2013 class of “40 Under 40” leaders. She was recently selected to join FOCUS St. Louis’s 39th Leadership St. Louis class. Before her appointment as CEO of HLM, Dr. O’Leary was a faculty member at Washington University School of Medicine in the Department of Psychiatry and the Program on Occupational Therapy. At Washington University, her community research centered on methods to engage underserved populations in health and social service programs. She focused specifically on women’s health. Dr. O’Leary is the past president and continues to serve on the board of The Bridge, a drop-in shelter that offers daily meals and basic social services to homeless and at-risk St. Louisans. She also serves as vice president for Magdalene Saint Louis, a nonprofit that helps women

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

who have survived lives of abuse, prostitution, trafficking, and addiction by providing a community where they can recover and rebuild their lives. Dr. O’Leary earned her B.A. in psychology from the University of Mississippi and M.S.W. and Ph.D. in social work from the George Warren Brown School of Social Work at Washington University.

Ruth Parker, M.D., is a professor of medicine and public health at the Emory University School of Medicine. She developed one of the first measurement tools to quantify patients’ abilities to read and understand health information, the Test of Functional Health Literacy in Adults; co-wrote the definition of health literacy used by Healthy People, the National Institutes of Health, and the Institute of Medicine report Health Literacy: A Prescription to End Confusion; and is the developer of a model of health literacy that is achieving growing recognition in the United States and internationally. Dr. Parker worked to define medication labels as an issue at the intersection of health literacy and patient safety, and she co-wrote the seminal white paper on the topic, which was presented to the National Academies of Sciences, Engineering, and Medicine’s Health and Medicine Division at a workshop on standardizing medication labels. This led to pivotal work by the U.S. Pharmacopeia (USP), where Dr. Parker worked on an expert panel to create standards for improved medication labels. This standard has been published by USP. Dr. Parker also works with the Food and Drug Administration as a scientific expert Special Government Employee regarding medication labels and with the Nonprescription Drug Advisory Committee as an expert in consumer understanding of medication labels. Dr. Parker is also a strong advocate for health literacy and its importance to health. She has worked tirelessly with professional societies, federal and state agencies, and congressional staff to inform them about health literacy issues and to encourage them to recognize health literacy as a priority issue.

Kim Parson joined Humana’s Innovation Center in 2006 as part of the team that developed SmartSummary and SmartSummaryRx, the heath care industry’s first comprehensive and personal consumer-focused health benefits budgeting, planning, and reporting statements. These statements are a tool consumers can use to communicate with doctors and pharmacists about health care services they receive and medications they take. SmartSummary helps consumers understand plan benefits and to better manage their costs. Proactive consumer messaging is designed to change consumer behavior and to improve clinical outcomes.

In her current role in the corporate Consumer Experience Center of Excellence, Ms. Parson is part of a collaborative effort to define the desired Humana consumer experience. She explores external partnership opportunities for joint consumer learning and identifies innovative technologies

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

that improve processes, leading to transformed consumer experiences. Her team facilitates business area identification of the current consumer experience utilizing experience design processes based on Human-Centered Design methodology. Ms. Parson designs and leads ideation workshops and futuring sessions using experiential learning to stimulate innovative thinking. Her previous work to identify the holistic provider experience with Humana led to the identification of the financial impact of health literacy on consumers and payers, prompting Humana to create a team focused on health literacy efforts internally and externally. In her time at Humana, Ms. Parson also led the Provider Interface department, which is responsible for helping providers and Humana reduce administrative costs by increasing provider self-service. During Ms. Parson’s earlier career as a journalist with Tribune Co., Knight Ridder, and Gannett, she led staffs at The Orlando Sentinel and the Lexington Herald-Leader that received numerous writing and design awards. A Society of News Design (SND) award winner herself, Ms. Parson served as a judge in SND’s 28th international design competition. She earned bachelor’s degrees in journalism and English from Western Kentucky University (WKU), and pursued graduate studies in communications management from WKU.

Karen Pollitz, M.P.P., is a senior fellow at the Henry J. Kaiser Family Foundation, where she directs and sponsors research related to consumer protections and transparency in private health insurance. Previously, Ms. Pollitz served as director of the Office of Consumer Support, Center for Consumer Information and Insurance Oversight at the Department of Health and Human Services (HHS). The new agency was created weeks after enactment of the Patient Protection and Affordable Care Act to implement provisions affecting private health insurance. There, Ms. Pollitz directed the launch of initiatives that included a network of state consumer assistance programs and a new consumer health insurance information website, Healthcare. gov. From 1997 to 2010, she was a research professor at the Health Policy Institute at Georgetown University. Her research focused on the regulation of private health insurance plans and markets, managed care consumer protections, and access to affordable health insurance. She was also an adjunct professor in Georgetown’s Graduate Public Policy School. Prior to joining the Institute faculty, Ms. Pollitz served as deputy assistant secretary for health legislation at HHS. In this capacity she was the Secretary’s legislative liaison on all federal health care issues, including national health care reform, Medicare, Medicaid, and U.S. Public Health Service agencies and programs. From 1984 to 1991, Ms. Pollitz worked as a health policy adviser to members of Congress. She was legislative assistant to Senator John D. Rockefeller IV (D-WV), Representative Sander Levin (D-MI), and the Subcommittee on Compensation and Employee Benefits of the House

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

Post Office and Civil Service Committee. After leaving Capitol Hill, Ms. Pollitz worked as the assistant director of the Washington Office of the American Academy of Family Physicians, and taught at the Marymount University School of Business. She holds a B.A. with honors from Oberlin College and an M.P.P. from the University of California, Berkeley.

Bernard M. Rosof, M.D., MACP (Roundtable Chair), is at the forefront of national initiatives in the areas of quality and performance improvement. Following completion of a fellowship in gastroenterology at Yale University School of Medicine, Dr. Rosof practiced internal medicine and gastroenterology for 29 years. He is the immediate past chair of the Board of Directors of Huntington Hospital (Northwell Health) and a current member of the Board of Trustees of that health system. He is a past member of the Board of Directors of the National Quality Forum (NQF), and the co-chair of the National Priorities Partnership convened by NQF to set national priorities and goals to transform America’s health care. The National Priorities Partnership was adviser to Secretary Sebelius in the development of the National Quality Strategy. Dr. Rosof is the immediate past chair of the Physician Consortium for Performance Improvement convened by the American Medical Association that continues to lead efforts in developing, testing, and implementing evidence-based performance measures for use at the point of care. He was a member of the Clinical Performance Measurement Committee of the National Committee for Quality Assurance, and the chair of the Physician Advisory Committee for UnitedHealth Group. He has chaired committees for the New York State Department of Health (NYS DOH) and the Institute of Medicine, and currently is the chair of the Roundtable on Health Literacy of the National Academies of Sciences, Engineering, and Medicine, and chair of the NYS DOH Committee on Quality in Office Based Surgery. Dr. Rosof is CEO of the Quality in HealthCare Advisory Group, which provides strategic consulting services to health care providers interested in improving the quality and safety of health care delivery. Dr. Rosof is a professor in the Department of Medicine at the Hofstra Northwell School of Medicine in New York. He is a master of the American College of Physicians (ACP) and chair emeritus of the Board of Regents of ACP. He is a recipient of the Laureate Award from ACP and the Theodore Roosevelt Award for Distinguished Community Service. He has also received the 2011 Founders Award presented by the American College of Medical Quality in recognition of his long-standing national leadership and exceptional ability to foster and support health care quality improvement. Dr. Rosof is also the recipient of the 2012 Stengel Award from ACP for outstanding service and his influence in maintaining and advancing the best standards of medical education, medical practice,

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×

and clinical research. He received the New York University Florida Alumni Leadership Award in 2016.

Dara S. Taylor, M.P.H., joined Community Catalyst in 2008. Ms. Taylor is the project director of the Expanding Coverage through Consumer Assistance Program. In this role she is responsible for providing technical assistance to 17 grantees of the Missouri Foundation for Health who are working to increase awareness of and facilitate enrollment in the health insurance marketplace. Based out of St. Louis, she ensures that the grantees are compliant with federal and state Certified Application Counselor trainings and certifications, manages a learning community for cross-sharing of information, and provides guidance on policy, outreach, and mobilization of consumers. Prior to this position Ms. Taylor served as the project director of the Southern Health Partners program. In this role she oversaw the program and provided technical assistance to consumer advocacy organizations within 12 southeastern states on a range of advocacy capacities, such as coalition building and maintenance, organizational strategic planning, and designing and implementing successful health advocacy campaigns. Prior to joining Community Catalyst, Ms. Taylor served as a health policy fellow at the Missouri Foundation for Health in St. Louis. She has community organizing and fundraising experience on issues related to children’s health, HIV/AIDS, and physical and mental disabilities. She holds a bachelor’s degree in psychology from Wellesley College and a master’s degree with a concentration in health policy and management from the Johns Hopkins Bloomberg School of Public Health.

Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×
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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×
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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×
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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×
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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×
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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×
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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
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Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
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Page 106
Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
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Page 107
Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
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Page 108
Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
×
Page 109
Suggested Citation:"Appendix B: Biographical Sketches of Workshop Speakers, Moderators, and Reactors." National Academies of Sciences, Engineering, and Medicine. 2017. Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/24664.
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Page 110
Health Insurance and Insights from Health Literacy: Helping Consumers Understand: Proceedings of a Workshop Get This Book
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Since the passage of the Patient Protection and Affordable Care Act (ACA), health care reform has created major changes in the U.S. health care system. The ACA has brought millions of people into the system who had no previous access, and many of these newly enrolled individuals have had limited experience navigating the complex and complicated U.S. health system.

In July 2016 the National Academies of Sciences, Engineering, and Medicine convened a public workshop to examine health insurance through the lens of health literacy, focusing on literacy related barriers to information and coverage as well as on possible solutions. Participants discussed the role of health literacy in accessing health care and remaining in treatment; delivery and financing system reforms that affect organizational health literacy; and quality and equity considerations. This publication summarizes the presentations and discussions from the workshop.

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