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66 1. Drew, K., âPierce Transit Cracking Down on Disruptive Behavior on Buses,â Komo News, Sept. 6, 2013 [Online]. Available: http://komonews.com/archive/pierce-transit-cracking-down- on-disruptive-behavior-on-buses. 2. Szpaller, K., âDonât Be a Stinky Passenger, and Other Rules for Riding Missoulaâs Buses,â Missoulian, Jan. 2, 2015 [Online]. Available: http://missoulian.com/news/local/don-t-be-a-stinky- passenger-and-other-rules-for/article_effdd5e8-ac1d-5eb0-92aa-225ddc619ea3.html. 3. Bizjak, T., âSacramento RT Considers Rules to Limit âNoxious Odors,â Other Objectionable Rider Traits,â Sacramento Bee, Oct. 25, 2015 [Online]. Available: http://www.sacbee.com/news/ local/transportation/article41386842.html. 4. Higgs, L., âNJ Transit Is Recording the Conversations of Thousands of Its Riders,â NJ Advance Media, April 10, 2016 [Online]. Available: http://www.nj.com/traffic/index.ssf/2016/04/nj_ transit_is_recording_the_conversations_of_thousands_of_its_riders.html. 5. Cuff, D., âBill Would Allow BART to Keep Out Those Who Repeatedly Break the Law,â The Mercury News, Sept. 19, 2011 [Online]. Available: http://www.mercurynews.com/breaking-news/ ci_18929792?nclick_check=1. 6. Cabanatuan, M., âBART Can Begin Banning Unruly Next Week,â The Mercury News, April 29, 2013 [Online]. Available: http://www.sfgate.com/bayarea/article/BART-can-begin-banning-unruly- next-week-4474073.php. 7. Rosenberg, M., âBathroom Behavior Will Earn You a Ban on BART Starting Next Week,â The Mercury News, April 30, 2013 [Online]. Available: http://www.insidebayarea.com/breaking- news/ci_23133458/bathroom-behavior-bart-will-earn-you-ban-starting. 8. Cribs, J., âWill New MARTA Code Lure You to Public Transit?â Brookhaven Patch, Sept. 10, 2013 [Online]. Available: http://brookhaven.patch.com/groups/politics-and-elections/p/will-new- marta-code-lure-you-to-public-transit. 9. Thomas, T., âNew Plan by MARTA Would Stiffen Penalties for Nuisance Riders,â News 95.5, Sept. 5, 2013 [Online]. Available: http://www.wsbradio.com/news/news/local/new-plan-marta- would-stiffen-penalties-nuisance-ri/nZn7n/. 10. Great Britain Department of Transport, Anti-social Behavior on Public Transport: Safety Measures, Oct. 9, 2012 [Online]. Available: https://www.gov.uk/guidance/anti-social-behaviour- on-public-transport-safety-measures. 11. Coxon, S., âDesign Strategies for the Amelioration of Anti-social Behavior on Public Transit,â presented at the 29th Conference of Australian Institutes of Transport Research (CAITR), Adelaide, South Australia, Australia, 2007. 12. Redfern, H., âPassenger Etiquette: Taking Rudeness Out of the Ride,â Metro Magazine.com, June 15, 2015 [Online]. Available: http://www.metro-magazine.com/blogpost/411511/passenger- etiquette-taking-rudeness-out-of-the-ride?ref=Transit-Dispatches-NEW-20151214&utm_ campaign=Transit-Dispatches-NEW-20151214&utm_campaign=Transit-Dispatches-NEW- 20151214&utm_source=E-mail&utm_medium=Enewsletter. 13. âNew CTA Courtesy Campaign Shames Inconsiderate Rider Behavior,â Metro Magazine, May 27, 2015 [Online]. Available: http://www.metro-magazine.com/management-operations/ news/294342/new-cta-courtesy-campaign-shames-inconsiderate-rider-behavior. 14. Jardin, X., âHong Kong Anti-litter Campaign Swipes DNA from Trash, Uses it to Create Mugshots of Suspected Litterers,â Boingboing, April 24, 2015 [Online]. Available: http://boingboing.net/ 2015/04/24/hong-kong-anti-litter-campaign.html. 15. âMetro Launches Anti-sexual Harassment Campaign,â WMATA Metro News Release, April 2, 2012 [Online]. Available: http://www.wmata.com/about_metro/news/PressReleaseDetail.cfm? ReleaseID=5190. 16. Rivadeneyra, A., S. Dodero, S. Mehndiratta, B. Alves, and E. Deakin, TRB Monographâ Socioeconomics, Sustainability, Health and Human Factors, Transportation Research Board of the National Academies, Washington, D.C., p. 201, 2015. 17. Moore, S., âUnderstanding and Managing Anti-social Behavior on Public Transport Through Value Change: The Considerate Traveler Campaign,â Transport Policy, Jan. 2011. RefeRences
67 18. Hetrick, C. and C. Stansbury, âNJ Transit Program Seeks to Keep Homeless Moving,â Press of Atlantic City, Nov, 30, 2015 [Online]. Available: http://www.pressofatlanticcity.com/communities/ atlantic-city_pleasantville_brigantine/nj-transit-program-seeks-to-keep-homeless-moving/article_ a9d3658e-9607-11e5-b3d0-e73490468f33.html. 19. Boyle, D., TCRP Synthesis 121: Transit Agency Practices in Interacting with People Who Are Homeless, Transportation Research Board of the National Academies, Washington, D.C., 2016 [Online]. Available: http://onlinepubs.trb.org/Onlinepubs/tcrp/tcrp_syn_121.pdf. 20. Laughlin, J., âHow SEPTA Deals with Disruptive Passengers,â Philly.com, Mar. 8, 2016 [Online]. Available: http://articles.philly.com/2016-03-08/news/71279801_1_septa-police-nestel- media-elwyn-line. 21. Zervakis, P., âMilwaukee County Transit System Drivers Trained to Deal with Unruly Riders,â TMJ4, Mar. 15, 2016 [Online]. Available: http://www.tmj4.com/news/local-news/mcts-drivers- trained-to-deal-with-unruly-riders. 22. Diebert, L. and M. Ness, âDealing with Difficult Passengers,â Kansas RTAP Fact Sheet No. 1, July 2001, University of Kansas Transportation Center for Rural Transit Providers, Lawrence [Online]. Available: https://www2.ku.edu/~kutc/pdffiles/diffpass.pdf. 23. Sinoski, K., âTransLink Uses âDefusersâ to Help Bus Drivers Cope with Tragic Accidents, Assaults,â Vancouver Sun, June 12, 2016 [Online]. Available: http://vancouversun.com/news/ local-news/translink-uses-defusers-to-help-bus-drivers-cope-with-tragic-accidents-assaults. 24. Salomonson, N. and M. Fellesson, âTricks and Tactics Used Against Troublesome Travelersâ Frontline Staffâs Experiences from Swedish Buses and Trains,â Research in Transportation Business and Management, Vol. 10, April 2010, pp. 53â59. 25. Nakanishi, Y., TCRP Synthesis 93: Practices to Protect Bus Operators from Passenger Assaults, Transportation Research Board of the National Academies, Washington, D.C., 2011 [Online]. Available: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_syn_93.pdf. 26. Preventing and Mitigating Transit Worker Assaults in the Bus and Rail Transit Industry, Transit Advisory Committee for Safety, Report 14-01, FTA, Washington, D.C., July 6, 2015. 27. WMATA website [Online]. Available: http://www.wmata.com/about_metro/transit_police/. 28. Metcalfe, J., âChina Rolls Out the âWorldâs First Driverless Bus,â â The Atlantic CitiLab, Oct. 5, 2015 [Online]. Available: http://www.citylab.com/tech/2015/10/china-rolls-out-the- worlds-first-driverless-bus/408826/. 29. Gatopoulos, D., âGreek Town Eyes Mass Transit Future: Driverless Buses,â The Salt Lake Tribune, Aug. 26, 2016 [Online]. Available: http://www.sltrib.com/home/3042721-155/greek- town-eyes-mass-transit-future. 30. Smith, C., âElon Muskâs Vision of the Tesla Electric Self-driving Bus of the Future Sounds Amazing,â BGR, July 21, 2016 [Online]. Available: http://bgr.com/2016/07/21/tesla-self- driving-bus-features/.