National Academies Press: OpenBook

Addressing Difficult Customer Situations (2017)

Chapter: Appendix B - Participating Transit Agencies

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Page 70
Suggested Citation:"Appendix B - Participating Transit Agencies." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
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Page 70
Page 71
Suggested Citation:"Appendix B - Participating Transit Agencies." National Academies of Sciences, Engineering, and Medicine. 2017. Addressing Difficult Customer Situations. Washington, DC: The National Academies Press. doi: 10.17226/24701.
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Page 71

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71 Appendix B participating Transit Agencies Transit Agency Service Area Population Number of Vehicles Annual Ridership CamTran (PA)—Cambria County Transit Authority 137,732 68 1,205,121 CAT Bus (SC)—Clemson Area Transit 60,000 29 1,726,481 Cherriots (OR)—Salem Area Mass Transit District 200,000 67 3,300,000 ECCTA (CA)—Tri Delta Transit, Eastern Contra Costa Transit Authority 290,000 62 2,800,000 LANTA (PA)—Lehigh and Northampton Transportation Authority 655,000 83 5,090,674 MCAT (FL)—Manatee County Area Transit 342,106 68 1,844,132 MetroLINK (IL)—Rock Island County Metropolitan Mass Transit District (Quad cities) 147,000 75 3,600,000 Mountain Line (MT)—Mountain Line Transit Authority 99,000 24 1,250,000 NAIPTA (AZ)—Northern Arizona Intergovernmental Public Transportation Authority 70,000 34 1,800,000 CityLink (IL)—Greater Peoria Mass Transit District 183,117 48 3,426,705 RTC Ride (NV)—Regional Transportation Commission of Washoe County 421,407 72 8,140,908 SCAT (FL)—Sarasota County Area Transit 388,559 77 2,874,408 Table 1 Small TranSiT agencieS ThaT reSponded To The projecT Survey Transit Agency Service Area Population Number of Vehicles Annual Ridership Capital Metro (TX)—Capital Metropolitan Transportation Authority 1,079,995 438 32,900,000 CATA (MI)—Capital Area Transportation Authority 300,000 218 11,432,364 CENTRO (NY)—Central New York Regional Transportation Authority 897960 237 12,000,000 C-TRAN (WA)—Clark County Public Transit Benefit Area Authority 376,366 108 6,175,246 CUMTD (IL)—Champaign–Urbana Mass Transit District 132,857 102 13,000,000 DART (DE)—Delaware Transit Corporation 756,515 253 11,530,717 Foothill Transit (CA) 1,684,088 330 14,570,000 Long Beach Transit (CA) 462,257 250 28,000,000 MATA (TN)—Memphis Area Transit Authority 732,310 121 11,000,000 Omnitrans (CA)—San Bernardino County Public Transit 2,035,210 170 15,000,000 Palm Tran (FL)—Palm Beach County Palm Tran 1,400,000 156 10,773,132 PSTA (FL)—Pinellas Suncoast Transit Authority 980,000 385 15,000,000 RGRTA (NY)—Rochester–Genesee Regional Transportation Authority 1,192,980 451 18,411,522 Star Metro (FL)—Tallahassee 187,000 101 4,500,000 SunLink (AZ)—Tucson 890,000 246 19,657,931 TANK (KY)—Transit Authority of Northern Kentucky 400,000 160 3,500,000 TARTA (OH)—Toledo Area Regional Transit Authority 670,000 195 3,750,000 VIA (TX)—VIA Metropolitan Transit 1,500,000 463 41,110,572 Table 2 medium-Sized TranSiT agencieS ThaT reSponded To The projecT Survey

72 Transit Agency Service Area Population Number of Vehicles Annual Ridership AC Transit (CA)—Alameda–Contra Costa Transit District 1,538,850 575 55,000,000 King County Metro (WA)—King County Department of Transportation 2,050,000 1,472 121,000,000 MTA (MD)—Maryland Transit Administration 730 78,000,000 MDT (FL)—Miami–Dade Transit 2,700,000 1,011 105,900,000 Metra (IL)—Chicago, Illinois 8,450,249 1,209 81,600,000 RTD (CO)—Regional Transportation District 2,900,000 1,021 103,377,797 San Diego MTS (CA)—San Diego Metropolitan Transit System 3,000,000 620 100,000,000 SFMTA (CA)—San Francisco Municipal Transportation Agency 850,000 1,149 220,000,000 TriMet (OR)—Tri-County Metropolitan Transportation District of Oregon 2,350,000 795 101,000,000 UTA—Utah Transit Authority 2,000,000 733 47,000,000 WMATA (DC)—Washington Metropolitan Area Transit Authority 4,000,000 2,700 365,000,000 Table 3 large TranSiT agencieS ThaT reSponded To The projecT Survey

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TRB's Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents.

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