Addressing Difficult Customer Situations (2017)

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65 BART—Bay Area Rapid Transit CATA—Capital Area Transportation Authority CRMS—Customer relations management system CTA—Chicago Transit Authority CUMTD—Champaign–Urbana Mass Transit District EAP—Employee Assistance Program LANTA—Lehigh and Northampton Transportation Authority LBT—Long Beach Transit LBUSD—Long Beach Unified School District MDT—Miami–Dade Transit MTA—Maryland Transit Administration MTPD—Metro Transit Police Department MTS—Metropolitan Transit System of San Diego NAIPTA—Northern Arizona Intergovernmental Public Transportation Authority PAC—Passenger Advisory Committee PSTA—Pinellas Suncoast Transit Authority PTA—Parent Teacher Association RGRTA—Rochester–Genesee Regional Transportation Authority RTD—Regional Transportation District SCAT—Sarasota County Area Transit SEPTA—Southeastern Pennsylvania Transportation Authority SFMTA—San Francisco Municipal Transportation Agency TANK—Transit Authority of Northern Kentucky TARTA—Toledo Area Regional Transit Authority TED—Transit Enforcement Detail TRID—Transportation Research International Database TriMet—Tri-County Metropolitan Transportation District of Oregon UTA—Utah Transit Authority WMATA—Washington Metropolitan Area Transit Authority Acronyms