Guidebook for Preparing Public Notification Programs at Airports (2017)

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95 A p p e n d i x C Notification Templates and Scripts Templates and scripts can be useful tools for those responsible for sending noficaons at an airport. While this is true for all types of noficaons an airport might make, it is parcularly the case for emergency noficaons. Emergencies oen come with li
le warning and can have a major impact on airports and airline operaons. To provide clear, effecve instrucons for the airport community and the traveling public, it is important to create noficaon templates and scripts ahead of me for a variety of emergency situaons. Potenal emergencies that could warrant the creaon of a template or script include: • Ice storm • Fuel fire • Structural fire • Wildfire • Flood • Hurricane • Earthquake • Blizzard • Landslide • Sandstorm / Dust storm • Tidal wave / Tsunami • Lightning acvity • Tornado • Volcanic erupon • Wind-driven water (storm surge) • Windstorm • Acve shooter • Bomb threat • Bomb event • Violent crimes • Security events • Aircra accidents on airport • Aircra accidents off airport • Vehicle accidents • Evacuaon events • AMBER and Silver alerts • Fuel-farm fires • HAZMAT spills • Hijacking • Biological agent event • Chemical agent event • Civil unrest (riots) • War • Cyber-a
acks • Aircra diversion (on board incident) • Hostage / Barricade • Sabotage • Security breach • Suspicious bag / package • Pandemic / Quaranne

96 Note: The same approach for emergency notification template development can also be used for non-emergencies and incidents. This appendix provides examples of notification templates and scripts for four types of airport emergencies. Regardless of the method used to disseminate the notification, research indicates that an effective emergency notification contains five pieces of information: 1. Who is sending the notification? 2. What actions should recipients take? 3. When/why should the actions be taken? 4. Where is the emergency? 5. Why are the actions necessary? Tornado Sample Template Public Address Announcement: Attention. This is Airport Operations. A tornado has been sighted nearby. Move to the nearest restroom or interior room to take shelter immediately. Stay in the shelter until an “all-clear” announcement is made by Airport Operations. Text Message: Tornado sighted. Take shelter now. Fire Sample Template Public Address Announcement: Attention. This is Airport Operations. A fire has been reported on the north side of Terminal 1. If you are in Terminal 1, evacuate immediately through the nearest emergency exit and await further instructions from the Fire Department. Text Message: Fire in T1. Evacuate now.

97 Since some notification methods, tools and techniques have limitations, provide as many of these pieces of information as possible. Be aware that it may be necessary to send more than one notification to communicate the required information. Active Shooter Sample Template Public Address Announcement: Attention. This is Airport Security. There are reports of gunshots in Terminal 2. If you are in Terminal 2, evacuate immediately through the nearest emergency exit and await further instructions from Airport Police. Text Message: Gunshots in T2. Evacuate now. Security Threat at Passenger Screening Checkpoint Sample Template Public Address Announcement: Attention. This is Airport Security. A potential threat has been discovered at the Terminal 3 Security Checkpoint. The checkpoint has been closed. Stay away from the checkpoint until the situation has been resolved by TSA and Airport Police and an announcement is made that it has re-opened. Text Message: Threat at T3 checkpoint. Stay away.