National Academies Press: OpenBook

Guidebook for Preparing Public Notification Programs at Airports (2017)

Chapter: Appendix C - Notification Templates and Scripts

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Page 95
Suggested Citation:"Appendix C - Notification Templates and Scripts." National Academies of Sciences, Engineering, and Medicine. 2017. Guidebook for Preparing Public Notification Programs at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24763.
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Page 95
Page 96
Suggested Citation:"Appendix C - Notification Templates and Scripts." National Academies of Sciences, Engineering, and Medicine. 2017. Guidebook for Preparing Public Notification Programs at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24763.
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Page 96
Page 97
Suggested Citation:"Appendix C - Notification Templates and Scripts." National Academies of Sciences, Engineering, and Medicine. 2017. Guidebook for Preparing Public Notification Programs at Airports. Washington, DC: The National Academies Press. doi: 10.17226/24763.
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Page 97

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95 A p p e n d i x C Notification Templates and Scripts Templates and scripts can be useful tools for those responsible for sending no fica ons at an airport. While this is true for all types of no fica ons an airport might make, it is par cularly the case for emergency no fica ons. Emergencies oen come with lile warning and can have a major impact on airports and airline opera ons. To provide clear, effec ve instruc ons for the airport community and the traveling public, it is important to create no fica on templates and scripts ahead of me for a variety of emergency situa ons. Poten al emergencies that could warrant the crea on of a template or script include: • Ice storm • Fuel fire • Structural fire • Wildfire • Flood • Hurricane • Earthquake • Blizzard • Landslide • Sandstorm / Dust storm • Tidal wave / Tsunami • Lightning ac vity • Tornado • Volcanic erup on • Wind-driven water (storm surge) • Windstorm • Ac ve shooter • Bomb threat • Bomb event • Violent crimes • Security events • Aircra accidents on airport • Aircra accidents off airport • Vehicle accidents • Evacua on events • AMBER and Silver alerts • Fuel-farm fires • HAZMAT spills • Hijacking • Biological agent event • Chemical agent event • Civil unrest (riots) • War • Cyber-aacks • Aircra diversion (on board incident) • Hostage / Barricade • Sabotage • Security breach • Suspicious bag / package • Pandemic / Quaran ne

96 Note: The same approach for emergency notification template development can also be used for non-emergencies and incidents. This appendix provides examples of notification templates and scripts for four types of airport emergencies. Regardless of the method used to disseminate the notification, research indicates that an effective emergency notification contains five pieces of information: 1. Who is sending the notification? 2. What actions should recipients take? 3. When/why should the actions be taken? 4. Where is the emergency? 5. Why are the actions necessary? Tornado Sample Template Public Address Announcement: Attention. This is Airport Operations. A tornado has been sighted nearby. Move to the nearest restroom or interior room to take shelter immediately. Stay in the shelter until an “all-clear” announcement is made by Airport Operations. Text Message: Tornado sighted. Take shelter now. Fire Sample Template Public Address Announcement: Attention. This is Airport Operations. A fire has been reported on the north side of Terminal 1. If you are in Terminal 1, evacuate immediately through the nearest emergency exit and await further instructions from the Fire Department. Text Message: Fire in T1. Evacuate now.

97 Since some notification methods, tools and techniques have limitations, provide as many of these pieces of information as possible. Be aware that it may be necessary to send more than one notification to communicate the required information. Active Shooter Sample Template Public Address Announcement: Attention. This is Airport Security. There are reports of gunshots in Terminal 2. If you are in Terminal 2, evacuate immediately through the nearest emergency exit and await further instructions from Airport Police. Text Message: Gunshots in T2. Evacuate now. Security Threat at Passenger Screening Checkpoint Sample Template Public Address Announcement: Attention. This is Airport Security. A potential threat has been discovered at the Terminal 3 Security Checkpoint. The checkpoint has been closed. Stay away from the checkpoint until the situation has been resolved by TSA and Airport Police and an announcement is made that it has re-opened. Text Message: Threat at T3 checkpoint. Stay away.

Next: Appendix D - Sample Notification Program Template (NIMS Format) »
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TRB's Airport Cooperative Research Prorgram (ACRP) Research Report 170: Guidebook for Preparing Public Notification Programs at Airports offers standards and practices to help airport industry practitioners develop and implement effective programs for delivering both routine notifications as well as incident and emergency-related notifications. The guidance provides readers with the ability to customize their programs to match their unique circumstances.

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