National Academies Press: OpenBook

Guidance for Planning, Design, and Operations of Airport Communications Centers (2018)

Chapter: Appendix E - Standard Operating Procedure Template

« Previous: Appendix D - Situational Awareness Template
Page 142
Suggested Citation:"Appendix E - Standard Operating Procedure Template." National Academies of Sciences, Engineering, and Medicine. 2018. Guidance for Planning, Design, and Operations of Airport Communications Centers. Washington, DC: The National Academies Press. doi: 10.17226/24980.
×
Page 142
Page 143
Suggested Citation:"Appendix E - Standard Operating Procedure Template." National Academies of Sciences, Engineering, and Medicine. 2018. Guidance for Planning, Design, and Operations of Airport Communications Centers. Washington, DC: The National Academies Press. doi: 10.17226/24980.
×
Page 143

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

142 A P P E N D I X E Standard Operating Procedure Template Standard Operating Procedure Airport Name: Approved Date: SOP Number: Implementation Date: Page # of # Last Revision Date: 1. Purpose Describe the purpose of the SOP and how it fits within the ACC environment. Describe if it is an airport wide SOP or pertains just to the ACC. Identify the intended audience of the SOP and the situations in which it may be applied. 2. Responsibilities List all of the organizations and personnel to which the SOP pertains. Identify organizations and personnel specifically responsible for carrying out the SOP. 3. Procedure Outline the entire procedure in detail. Use specific language so as not to leave ambiguity. Where possible, use a step-by-step approach to accomplishing the procedure. If possible, add a graphic to illustrate the procedure’s process flow.

Standard Operating Procedure Template 143 6. Systems and Documentation Identify any systems that support the SOP, and list all documentation that must be created and/or maintained to record instances where the SOP was used. 7. References List any references that are useful in understanding the SOP, including cross-referencing with other SOPs, airport regulations or requirements, and federal, state, or local statutes and requirements. 4. Alternative Steps If applicable, provide the circumstances under which the SOP may be deviated from, alternative steps may be used, or the SOP waived altogether. 5. Definitions Define any specialized terms or acronyms used in the SOP.

Next: Appendix F - Glossary of Terms & Acronyms »
Guidance for Planning, Design, and Operations of Airport Communications Centers Get This Book
×
 Guidance for Planning, Design, and Operations of Airport Communications Centers
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

TRB's Airport Cooperative Research Program (ACRP) Research Report 182: Guidance for Planning, Design, and Operations of Airport Communications Centers helps airports of all sizes determine which type of airport communications center best meets their operational needs. Various functions include dispatch of police, emergency response, maintenance requests, and monitoring of airport systems. In some cases, individual departments have “siloed” these functions into separate call centers. Myriad factors need to be addressed in considering the best approach to providing necessary airport services for employees and for the public.

READ FREE ONLINE

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  6. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  7. ×

    View our suggested citation for this chapter.

    « Back Next »
  8. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!