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Suggested Citation:"1 Introduction." National Academies of Sciences, Engineering, and Medicine. 2018. Development and Management of Sustainable Enterprise Information Portals. Washington, DC: The National Academies Press. doi: 10.17226/25000.
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Suggested Citation:"1 Introduction." National Academies of Sciences, Engineering, and Medicine. 2018. Development and Management of Sustainable Enterprise Information Portals. Washington, DC: The National Academies Press. doi: 10.17226/25000.
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1      1 Introduction The emergence and maturity of the Internet has revolutionized how people access, store, and manage  information.  Virtually any resource is available online and the breadth of information available challenges even  the most robust content management systems and tactics.  Despite lagging behind for many years, public  agencies have recognized the power of this information architecture and are seeking to ensure that the  information they provide remains accessible, timely, and relevant.  The ongoing and growing investment of  public agencies has demonstrated that even the smallest municipal government can adopt a complete suite of  web‐based tools for everything from reporting pavement potholes to accessing potable water utility bills online.  As agencies have developed information portals for their internal and external customers, the concept of the  enterprise information portal (EIP) has led to portal design and management policies and performance and  access benchmarks.  Within an agency, the information technology (IT) department is often tasked with working  across numerous divisions to ensure that the particular information needs of each division are being met.  A  planning and design division, for example, may need a separate EIP entirely devoted to contract administration,  with specialized authentication procedures; those needs are addressed in the context of a largely two‐way flow  of information, permitting submissions of contract documents or proposals and retrieval of contract plans for  reviews or bidding.  The traffic division may have an entirely different EIP or group of EIPs, some interfacing with  external clients for the dissemination of information and others that are internal and used for the collection and  processing of data, particularly if data collection facilities are in a separate administrative unit.  Ultimately, assessing the architecture and performance of EIPs demands an understanding of the client‐side  needs, the user needs, and the long‐term growth and evolution of the EIP.  The requirements for equipment,  software, and upkeep can be optimized when careful study is undertaken to determine these needs and how  they can be addressed through conventional IT systems planning processes.  The practical applications of “big  data” and agencies’ growing interactions with the private sector (and its massive backhaul of information  related to travel patterns and user preferences and activities) present synergies that could stand to significantly  reduce any agency’s investment needs in data collection and storage needs, while also informing the  development of EIPs as flexible, secure, and useful tools.  The objective of this project was to uncover the possibilities that state agencies have to leverage current  Internet offerings (i.e., Web 2.0, cloud and big data) and to develop guidance that will support state DOTs in  making the shift from older approaches to information portals. The results of NCHRP Project 20‐103 include    This document (NCHRP Web‐Only Document 241), which is the final report on Project 20‐103 research;   NCHRP Research Report 865, which provides guidance on the development and management of  sustainable EIPs for DOTs, and can be accessed by going to www.trb.org and searching on NCHRP  Research Report 865;   Use case diagrams in Microsoft Visio format (also available on www.trb.org by searching on NCHRP  Research Report 865); and   A web‐based version of the guidance (not edited by TRB) that can be accessed through the NCHRP  Project 20‐103 web page: apps.trb.org/cmsfeed/TRBNet+Display.asp?ProjectID=3882.  This report follows the NCHRP Project 20‐103 task structure.  Task 1 is Project Management and is not described  here.  The subsequent tasks are as follows:   Task 2 – Conduct Interviews with State DOTs 

2       Task 3 – Develop Best Practices in EIP Design and Management   Task 4 – Develop Framework for Guidance on EIP Development and Management   Task 5 – Conduct Collaborative Design Workshop with Transportation and IT Professionals   Task 6 – Develop Annotated Outline for Development and Management of DOT EIPs Guide   Task 7 – Develop Guide for the Development and Management of DOT EIPs   Conclusion     

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TRB's National Cooperative Highway Research Program (NCHRP) Web Only Document 241: Development and Management of Sustainable Enterprise Information Portals documents the research approach and methodology to develop NCHRP Research Report 865: Guidance for Development and Management of Sustainable Enterprise Information Portals. The guidance addresses the development and management of effective Enterprise Information Portals (EIPs) at state departments of transportation.

EIPs have become key tools for transportation agencies as they make available information about the transportation system and the agency’s activities. Such EIPs must be curated; that is, there are people responsible for establishing the portal architecture, ensuring the quality of information and data, and maintaining the reliability of access. The report is intended to enhance agency personnel’s understanding of the value, uses, design, and maintenance of EIPs, and the design principles, management practices, and performance characteristics that will ensure that a DOT’s EIPs effectively and sustainably serve its users and the agency’s mission.

A PowerPoint presentation on enterprise information portals (EIPs) for transportation agencies supplements the report. Use case diagrams referenced in the report are available in Visio format through a zip file.

This software is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences, Engineering, and Medicine or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.

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