Guidebook for Advanced Computerized Maintenance Management System Integration at Airports (2018)

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1 Project Background Airports are made up of a complex set of interconnected systems that can rival those of a small city. Conducting timely, systematic maintenance activities on those systems with adequate resources is a challenging venture, but doing so is necessary to optimize airport operations and avoid negative impacts to airlines, the traveling public, and tenants. Succeeding at such work often depends on the accuracy and quality of data residing in an airport’s computerized maintenance management system (CMMS). Most organizations that use a CMMS find it challenging to appropriately and fully deploy and use the CMMS functions, given the system’s complexity and highly customizable nature. Numerous industry surveys about CMMS have elicited significant findings regarding organizations’ success in implementing or using a CMMS to its full potential. Wireman (2016) cites these reported findings: • A success rate less than 50% (Thomas Registry Survey 1987); 50% of CMMS implementation fails (plantservices.com 1999) • The majority of organizations use only parts of a CMMS (Engineer’s Digest 1992) • Organizations only use 30% of [CMMS] capabilities (ARC Study 2003) • Organizations only realize 50% of [the CMMS’s] potential (Aberdeen Research 2007) • Only 16% of the respondents indicated that their CMMS is integrated with other systems (reliabilityweb.com 2011) • A survey in which 91% of respondents viewed work order management is the most important feature of a CMMS and 34% of respondents rated work order management as excellent in their existing CMMS (reliabilityweb.com 2011) Research also shows that 40% to 80% of all CMMS implementations will fail to deliver the expected return on investment (ROI) (Wireman 2016). Turner (2015) has listed some of the pitfalls that can compromise the success of a CMMS implementation, such as an organization’s current infrastructure and work culture, lack of staffing, or failure to understand the scope of the implementation. In respect to achieving success in implementing and fully using a CMMS, airports are no different than other industries. As documented in ACRP Web-Only Document 23: Guidance on Successful Computer Maintenance Management Systems (CMMS) Selection and Practices, effec- tively implementing and using a CMMS in the airport environment requires overcoming a unique set of challenges, including the large, diverse set of assets and airport systems, and the complexity of features and capabilities of a CMMS. The challenges of data transfer and sharing data among systems also are compounded by limited resources and the lack of supporting infrastructure. Many organizations facing these challenges have not identified appropriate practices to ensure that their CMMS investment C H A P T E R 1 Introduction