Guidebook for Advanced Computerized Maintenance Management System Integration at Airports (2018)

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State of the Airport Industry in CMMS Implementation 7 • “We currently have a software solution that provides limited maintenance management capabilities for buildings.” (Commercial medium hub airport) • “We procured a CMMS late in FY16 and are in the process of implementing it.” (Reliever non-primary airport) Large, medium, and small commercial hub airports had the most positive responses about implementing a CMMS. Survey results indicate that airports classified as hubs, which deal with large volumes of passengers and services to the public along with having a variety of assets and many resources, are more likely to implement or consider implementing a CMMS. Planning and scheduling maintenance activities is critical to the success of a maintenance pro- gram. If airport maintenance activities are properly planned and scheduled, they provide airports with better overall management of resources, reduce asset failures, maximize/improve “wrench” time, and extend asset life. Ultimately, these benefits help airports reduce maintenance costs and stabilize rates and charges to the airlines and tenants. Most of the airport respondents indicated that they have some level of proactive mainte- nance in place. Few airports have proactive or reactive programs only. The results show that bigger airports have the resources and the ability to operate their maintenance programs at proactive and somewhat proactive levels. The survey shows that having such systems in place requires commitment from airport leadership, training, and availability of personnel. Figure 2-2 illustrates the distribution of the types of maintenance programs per airport clas- sification. Previous surveys have indicated that about 60% of airports have an 80:20 ratio of reactive to proactive maintenance programs (Mahaz and Alfaqih 2017). CMMS Implementation and Utilization As at other organizations, implementing a CMMS at an airport takes time and requires com- mitted resources. Implementation typically is a multi-phased process with peaks and valleys during each implementation phase. Airports vary widely in terms of their culture, organizational processes, and organizational structures. Each airport has a unique set of factors to consider when prioritizing implementation of systems such as a CMMS. These factors include: • Performance needs and goals (i.e., the ability of the system to enhance performance) • System criticality Figure 2-1. Distribution of participating airports by airport classification.