National Academies Press: OpenBook

Customer-Focused Service Guarantees and Transparency Practices (2018)

Chapter: Appendix F - On-Time Service Guarantee Policy for Dayton RTA

« Previous: Appendix E - GO Train Service Guarantee Policy
Page 116
Suggested Citation:"Appendix F - On-Time Service Guarantee Policy for Dayton RTA." National Academies of Sciences, Engineering, and Medicine. 2018. Customer-Focused Service Guarantees and Transparency Practices. Washington, DC: The National Academies Press. doi: 10.17226/25078.
×
Page 116

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

116 On-Time Service Guarantee RTA riders expect timely service and we promise to meet your expectations. If your service is early or delayed more than 30 minutes, we’ll give you a complimentary fare. The RTA On-time Service Guarantee is based on the following terms and conditions. If any portion of your trip is early or delayed over 30 minutes, you are eligible for a complimentary fare. To redeem your complimentary fare, you must submit a claim within 10 days of the occurrence. RTA has 10 days to validate your claim. You can file a claim by visiting i-riderta.org/claimform or by completing an On Time Service Guarantee Claim Card. Claim Cards can be picked up from a RTA Transit Ambassador or an RTA Transit Center: Wright Stop Plaza, East, West, South and Northwest. Claim Cards can be given to any Transit Ambassador or you can mail to: RTA On-time Service Guarantee Claim, 4 S. Main Street, Dayton, Ohio 45402. Pursuant to the ADA regulations on RTA Project Mobility Services, the “window of service” requirements apply to scheduling and pick-up. The RTA On-time Service Guarantee does not apply to delays due to acts of nature, power outages or events beyond the control of RTA. A p p e n d i x F On-Time Service Guarantee Policy for Dayton RTA Source: Greater Dayton Regional Transit Authority (n.d.-b).

Next: Appendix G - Dayton RTA On-Time Service Guarantee Claim Form »
Customer-Focused Service Guarantees and Transparency Practices Get This Book
×
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

TRB's Transit Cooperative Research Program (TCRP) Synthesis 134: Customer-Focused Service Guarantees and Transparency Practices documents the nature and prevalence of customer-focused practices among transit providers in North America and supplements the discussion by including information from European transit providers.

A growing number of North American public transit agencies have adopted service guarantees or transparency practices as part of a customer-focused service strategy. Service guarantees describe the level of service customers can expect and the procedures they may follow if standards are not met. Transparency practices might include reporting performance metrics as online dashboards or report cards on the agency’s website. Currently, there is little existing research on these practices and experiences among U.S. transit providers.

Update June 29, 2018: Page i of the synthesis omits some of the authors. The correct author list is as follows:

Michael J. Walk

James P. Cardenas

Kristi Miller

Paige Ericson-Graber

Chris Simek

Texas A&M Transportation Institute

Austin, TX

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  6. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  7. ×

    View our suggested citation for this chapter.

    « Back Next »
  8. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!