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Suggested Citation:"Contents." National Academies of Sciences, Engineering, and Medicine. 2019. Partnerships Between Transit Agencies and Transportation Network Companies. Washington, DC: The National Academies Press. doi: 10.17226/25425.
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Contents Summary ......................................................................................................................... S-1 1 Introduction ......................................................................................................................1-1 Background ............................................................................................................................................. 1-1 Research Objective ............................................................................................................................... 1-7 Key Terms ................................................................................................................................................ 1-8 2 Methodology ...................................................................................................................2-1 Study Scope ............................................................................................................................................ 2-1 Our Approach ........................................................................................................................................ 2-1 3 Transit Agency Survey Results ........................................................................................3-1 4 Case Studies ....................................................................................................................4-1 5 Findings ...........................................................................................................................5-1 Common Motivations ............................................................................................................................. 5-1 Common Target Markets ...................................................................................................................... 5-2 Common Partnership Designs............................................................................................................... 5-4 Approaches to Procurement and Contracting .................................................................................. 5-5 Marketing and Customer Outreach ................................................................................................... 5-6 Data Sharing, the National Transit Database, and Sunshine Laws ............................................. 5-6 ADA Considerations............................................................................................................................. 5-11 Title VI Considerations ........................................................................................................................ 5-13 Other Legal Considerations ............................................................................................................... 5-14 Organizational Considerations ......................................................................................................... 5-18 Summary of The TNC Perspective .................................................................................................... 5-18 6 Partnership Playbook.......................................................................................................6-1 7 Suggestions for Further Research .....................................................................................7-1 Appendix A: Transit Agency Survey Instrument Appendix B: Transit Agency Survey Results Appendix C: Transit Inteview Protocols Appendix D: 2016 FTA Guidance Appendix E: Inventory of Transit Agencies Inovolved in TNC Partnerships Table of Figures Figure S-1 Key Findings ............................................................................................................................ S-3 Figure 1-1 Taxonomy of Mobility Service Providers, based on TCRP Report 196, Table 1 .... 1-2 Figure 4-1 Case Study Highlights .......................................................................................................... 4-2 Figure 5-1 Target Markets ...................................................................................................................... 5-3 Figure 5-2 Partnership Design (i.e. what mechanisms does the partnership use to achieve its function)................................................................................................................................... 5-4

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Partnerships Between Transit Agencies and Transportation Network Companies Get This Book
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TRB’s Transit Cooperative Research Program (TCRP) Research Report 204: Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) is designed to help transit agencies that have decided to pursue partnerships with one or more TNCs. The report provides information on where, when, and how partnerships between transit agencies and TNCs should be considered and pursued.

As new mobility service providers emerge, many public transit agencies have partnered, or are in the process of partnering, with such providers. Among these providers are TNCs. While partnerships between transit agencies and private mobility providers are not new, partnerships with TNCs create unique opportunities and challenges as both parties work toward mutually beneficial program models.

TCRP Report 204 provides 20 in-depth case studies of partnerships between transit agencies and TNCs. Its Partnership Playbook synthesizes lessons learned from these case studies and provides step-by-step practical guidance for transit practitioners on how they should be considered and pursued.

The report provides an up-to-date guide on partnerships between transit agencies and TNCs in all stages of development and realization. It covers partnerships developed with several target markets in mind, including:

  • First/last-mile connections to transit;
  • Customers of ADA Paratransit and Demand-Response Services;
  • People traveling in lower density environments;
  • People with late night travel needs; and
  • People with occasional trip needs (e.g. guaranteed ride home).
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