Public Transit Rider Origin–Destination Survey Methods and Technologies (2019)

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B-1 A P P E N D I X B Selection of Sample Survey Instruments Surveys on the following pages are reproduced courtesy of the following transit providers and regional planning organizations: Alameda Contra-Costa Transit—dba AC Transit Oakland, CA Berks Area Regional Transportation Authority (BARTA) Reading, PA Capital Metropolitan Transportation Authority—dba CapMetro Austin, TX Central Florida Regional Transportation Authority—dba LYNX Orlando, FL Central Ohio Transit Authority (COTA) Columbus, OH Charlotte Area Transit System (CATS) Charlotte, NC City of Phoenix Public Transit Department—dba Valley Metro Phoenix, AZ Madison Area Transportation Planning Board (MATPB) Madison, WI Metropolitan Council Minneapolis, MN Pinellas Suncoast Transit Authority (PSTA) Saint Petersburg, FL Regional Transportation Commission of Southern Nevada—dba RTC Las Vegas, NV Regional Transportation District Denver, CO San Diego Association of Governments (SANDAG) San Diego, CA Metropolitan Area Planning Agency (MAPA)/Transit Authority of Omaha—dba Metro Omaha, NE Tri-County Metropolitan Transportation District (TriMet) Portland, OR Utah Transit Authority (UTA) Salt Lake City, UT

B-2 Public Transit Rider Origin–Destination Survey Methods and Technologies Fall 2017 Orange Line O&D After Study Questionnaire Final Tablet records: Surveyor name, device ID, date, survey start and end time Section 1: To be filled out by surveyor 1. Current route information • Enter route • Enter direction 2. Is the rider willing to take the survey? • If yes, continue • If no - refuse, thank and terminate. Refusal is recorded and used for response rate. • Incomplete, started but terminated. Record as incomplete. 3. Does the person age 12 or older speak? • English skip to Question 5 • Spanish skip to Spanish Question 5 • No Allow customer to answer Questions 4a and 4b and then Terminate Survey 4a. Select One (NOTE: These choices are translated) • I speak Vietnamese • I speak Chinese • I speak Russian • I speak Korean • I speak Japanese • I speak Ukrainian • I speak Romanian • I speak Tagalog • I speak Arabic • I speak Mon-Khmher, Cambodian • I speak Somali • I speak Hmong • Other • NR 4b. How well do you speak English? • Not at all • Not well • Well • Very well 5. Starting location Hint: Where did you first START this one-way trip? • Your usual WORKPLACE • Other business related • Your HOME • College / University (students only)

Selection of Sample Survey Instruments B-3 • Airport, Amtrak/Greyhound/BoltBus Terminal (as a passenger) • Recreation / sightseeing • Medical appointment / doctor’s visit • Social visits (friends/relatives) • Personal business (bank, post office) • Pick up/drop off someone (daycare, school) • Shopping • Eating/Dining Out • School (K-12) • Hotel • Sporting event • Other (specify) 6. Ending location Hint: Where will you finally END this one-way trip? • Your usual WORKPLACE • Other business related • Your HOME • College / University (students only) • Airport, Amtrak/Greyhound/BoltBus Terminal (as a passenger) • Recreation / sightseeing • Medical appointment / doctor’s visit • Social visits (friends/relatives) • Personal business (bank, post office) • Pick up/drop off someone (daycare, school) • Shopping • Eating/Dining Out • School (K-12) • Hotel • Sporting event • Other (specify) 7. Starting and Ending Location and Boarding and Alighting External App ("Click to choose where that is located") Hint: Swipe right after picking location or checking 'yes' • Origin Latitude • Origin Longitude • Destination Latitude • Destination Longitude • ON Stop • OFF Stop Is the starting location outside of the region? (Note: only necessary if no location is picked from map such as park-and-ride or regional bus trips originating from outside region. Interstate bus or any plane trips into region should use the Greyhound/Amtrak/BoltBus/Airport terminals as starting location) • Yes • No

B-4 Public Transit Rider Origin–Destination Survey Methods and Technologies Is the ending location outside of the region? (Note: only necessary if no location is picked from map such as park-and-ride or regional bus trips destined for outside region. Interstate bus or any plane trips into region should use the Greyhound/Amtrak/BoltBus/Airport terminals as ending location) • Yes • No 8. How did you get to the first stop from your starting location? Hint: The first stop is where you boarded the FIRST bus, MAX, WES or streetcar on this one- way trip. • Walked -> How many blocks did you walk? • Dropped off • Bicycled • Drove & parked -> Where did you park? • Carpooled & parked -> Where did you park? • Ride hailing/Uber/Lyft/Taxi • Car sharing/Car2go/Zipcar • Other (specify) 9. How will you get to your ending location? Hint: The ending location is where you are going after the LAST bus, MAX, WES or streetcar on this one-way trip. • Walk -> How many blocks will you walk? • Get picked up • Bicycle • Drive -> Where are you parked? • Carpool -> Where are you parked? • Ride hailing/Uber/Lyft/Taxi • Car sharing/Car2go/Zipcar • Other (specify) 10. How many transfers did you make before boarding this bus/rail? Hint: Choose the number of bus/rail transfers you made BEFORE you boarded this bus/rail since leaving the place where you STARTED this one-way trip. • No transfers • 1 transfer • 2 transfers • 3 transfers 11. Which route/rail line did you board FIRST on this one-way trip? (only if transfers before >= 1) Which route/rail line did you board SECOND on this one-way trip? (only if transfers before >= 2) Which route/rail line did you board THIRD on this one-way trip? (only if transfers before = 3) 12. How many transfers will you make after getting off this bus/rail? Hint: Choose the number of bus/rail transfers will you make AFTER you get off this bus/rail on your way to the place where you are ENDING this one-way trip? • No transfers

Selection of Sample Survey Instruments B-5 • 1 transfer • 2 transfers • 3 transfers 13. Which route or rail line will you board NEXT on this one-way trip? (only if transfers after >= 1) Which route or rail line will you board AFTER THAT on this one-way trip? (only if transfers after >= 2) Which route or rail line will you board LAST on this one-way trip? (only if transfers after = 3) Section 2: To be filled out by respondent Highlight: Green=Everyone, Yellow=TriMet, Blue= Hop, Pink=Not Hop Text: Blue=not TriMet 14. Did you pay for this trip by tapping a Hop card or ticket, or mobile phone, at a Hop reader? • No, I didn’t tap but paid some other way (includes paper ticket, mobile app, monthly pass, etc.) • Yes, using a plastic Hop card • Yes, using a mobile wallet, like Android Pay, Apple Pay, or Samsung Pay • Yes, using a contactless bank card • Yes, using a Hop card added to my phone (hide for now) • Yes, using a single paper Hop 2-1/2 hour ticket • Yes, using a single paper Hop Day Pass • Don’t know Ask if Q14 = No or Don’t know 15. Which fare did you use for this trip? • TriMet fare • Streetcar fare --> skip to Q28 • C-TRAN fare --> skip to Q28

B-6 Public Transit Rider Origin–Destination Survey Methods and Technologies Ask if Q14=Yes OR Q15=TriMet 16. Which fare type do you have? • Adult • Youth • Honored Citizen • LIFT Ask if Q14=No or Don’t know 17. Did you pay with a … • Single 2 ½ hour ticket • Book of 10 2 ½ hour tickets • 1-Day Pass • Book of 5 1-Day Passes • 7-Day Pass • 14-Day Pass • Monthly/30-Day Pass • Annual Pass • Other (specify) ______________ Ask if Q17 = Annual, Other 18. Did you use a …. • Employee ID with TriMet sticker • High School ID with embedded TriMet logo • College ID with embedded TriMet logo • Honored Citizen Downtown Pass • Other (specify) ____________ • None of the above Ask if Q17 is anything except Annual, Other 19. Where did you purchase or get your fare for this trip? • On-board the vehicle • Retail store • Work • School • Mobile Ticket App • Ticket Vending Machine • TriMet ticket office • Social Service agency • Other (specify) ______________ Ask if Q14=Single paper HOP 2-1/2 hr ticket OR Q17=Single 2 ½ hr ticket or Book of 10 2 ½ hr tickets 20 … Is your single-fare payment being used for a one-way or a round-trip? • One-way trip • Round-trip Ask if Q14=Single paper HOP Day Pass OR Q17=1-Day Pass or Book of 5-1-Day Passes 21 … How many one-way trips will you make on your Day Pass today? • Drop down list from 1-10 or more

Selection of Sample Survey Instruments B-7 Ask if Q14 =Single paper HOP 2-1/2 hr ticket or single paper HOP Day Pass 22. Where did you purchase or get your fare for this trip? • Work • School • Ticket Vending Machine • TriMet ticket office • Social Service agency • Other (specify) ______________ • Ask if Q14= Plastic Hop card 23. How do you add fare to your Hop card? (check all that apply) • Website (myhopcard.com) • Retail store • Mobile App • TriMet Ticket Office • By phone (1-844-MYHOPCARD) • Provided by my employer or college • Provided by a social service agency (or maybe this is captured in other?) • Other (specify) __________ Ask if Q14= Yes, all Hop 24. Before Hop, where did you purchase or get your fare? (check all that apply) • On-board the vehicle • Retail store • Ticket Vending Machine • Work • School • Mobile Ticket App • On-line • TriMet ticket office • Social Service agency • Other (specify) ______________ Ask if Q14=Yes, all Hop except paper Hop (2-1/2 hr and Day Pass) 25. How many one-way trips will you make on transit today? • Drop down list from 1-10 or more Ask if Q14=Yes, all Hop except paper Hop (2-1/2 hr and Day Pass) 26. Are you completing a round trip on transit in 2-1/2 hours? • Yes/No/Don’t know 27. How many trips have you made on a TriMet bus or MAX or WES in the last 7 days? (count each direction as one trip) • Enter number (less than 70) 28. How did you usually make this trip before Tilikum Crossing opened? • Drove • Was dropped off/picked up • Carpooled • Used a different bus/MAX/WES/streetcar route

B-8 Public Transit Rider Origin–Destination Survey Methods and Technologies • Walked • Bicycled • I did not make this trip, because I have moved to this area (neighborhood or Portland) after Tilikum Crossing opened in September 2015 • I did not make this trip, because I didn't go to this destination two years ago • I made this trip the same way as today • Other (specify) 29. Do you have a current driver’s license? • Yes • No 30. Including yourself, how many people live in your household? Enter number of people 31. Including yourself, how many people in your household work outside the home? Enter number of people 32. How many working cars, trucks, vans or motorcycles are there in your household? Enter number of vehicles 33. Are you a college student? • No • Yes, part-time • Yes, full-time 34. Which college do you attend? (check all that apply) • Clackamas Community College • Concordia University • Lewis & Clark College • Mount Hood Community College • Oregon Health and Science University • Pacific University • Portland Community College • Portland State University • Reed College • University of Portland • Other (specify) 35. What is your race or ethnicity? (check all that apply) • Asian/Asian American • African American/Black • Caucasian/White • Hispanic/Latino • Middle Eastern or North African • American Indian or Alaskan Native • Pacific Islander • Bi-racial or multi-racial • Other (specify)

Selection of Sample Survey Instruments B-9 36. What is your age? • Under 18 • 18-24 • 25-34 • 35-44 • 45-54 • 55-64 • 65 or more 37. Which do you identify with? • Female • Male • Transgender • Other (specify) 38. What was your total annual household income before taxes in 2016? • Under $10,000 • $10,000 - $19,999 • $20,000 - $29,999 • $30,000 - $39,999 • $40,000 - $49,999 • $50,000 - $59,999 • $60,000 - $69,999 • $70,000 - $79,999 • $80,000 - $89,999 • $90,000 - $99,999 • $100,000 -$124,999 • $125,000 - $150,000 • Over $150,000 • Don’t know 39. What is your home zip code? ____________ 40. Is English your native language? • Yes Terminate survey • No 41. If no, what is your native language? • Spanish • Vietnamese • Chinese • Russian • Korean • Japanese • Ukrainian • Romanian • Tagalog • Arabic

B-10 Public Transit Rider Origin–Destination Survey Methods and Technologies • Mon-Khmher, Cambodian • Somali • Hmong • Other (specify) Ask if survey is in Spanish or Q40=No 42. How well do you speak English? • Not at all • Not well • Well • Very well

Selection of Sample Survey Instruments B-11 Metropolitan Council 2016 Transit On Board Survey Please take a few minutes to be counted as we plan the future of your transit system. All personal information will only be disclosed as required by law. The Metropolitan Council will not sell this data. What is your HOME ADDRESS (please be specific, ex: 123 W. Main St): (If you are visiting the Minneapolis - St. Paul area, please list the hotel name or address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code 11a. Did you transfer FROM another bus/train BEFORE getting on this bus? Yes No 11b. Will you transfer TO another bus/train AFTER getting off this bus? Yes No 11c. Please list the BUS / TRAIN ROUTES in the exact order you use them for this one-way trip START END 1st Route 2nd Route 3rd Route 4th Route COMING FROM? 1. What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Work College / University (students only) School K-12 (students only) Doctor / Clinic / Hospital (non-work) Shopping O Recreation / Sightseeing / Restaurant Social Visit / Religious / Personal / Community Airport (passengers only) Sporting or Special Event Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM your origin (the place in Question #1) TO THE VERY FIRST bus / train you used for this one- way trip? Walk Wheelchair or motorized cart Bike (answer 4a) Was dropped off by someone (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) O Car share (e.g. Car2go, etc.) (answer 4a) O Taxi. (answer 4a) O Uber, Lyft, etc. (answer 4a) O Other_____________ 4a. Where did you board the first bus / train you used for this one-way trip (Nearest intersection / Park-n-Ride lot): ________________________________________________ 5. Where did you get ON this bus? Please provide the nearest intersection / station name / Park-n- Ride lot: ______________________________________________ GOING TO? 6. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Work College / University (students only) School K-12 (students only) Doctor / Clinic / Hospital (non-work) Shopping O Recreation / Sightseeing / Restaurant Social Visit / Religious / Personal / Community Airport (passengers only) Sporting or Special Event Your HOME Go to Question #9 Other: ____________________ 7. What is the NAME of the place you are going to now? ____________________________________________ 8. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 9. How will you GET TO your destination (listed in Question #6) after you get off the LAST bus / train you will use for this one- way trip? Walk Wheelchair or motorized cart Bike (answer 9a) Be picked up by someone (answer 9a) Get in a parked vehicle & drive alone (answer 9a) Get in a parked vehicle & drive/ride w/others (answer 9a) O Car share (e.g. Car2go, etc.) (answer 9a) O Taxi (answer 9a) O Uber, Lyft, etc. (answer 9a) O Other_____________ 9a. Where will you get off the last bus / train you are using for this one-way trip (Nearest intersection / Park-n-Ride lot): ________________________________________________ 10. Where will you get OFF this bus? Please provide the nearest intersection / station name / Park-n- Ride lot: ______________________________________________

B-12 Public Transit Rider Origin–Destination Survey Methods and Technologies OTHER INFORMATION ABOUT THIS TRIP ABOUT YOU AND YOUR HOUSEHOLD 12. What time did you BOARD this bus/train? _______ : _______ am / pm (circle one) 13. Will you (or did you) make this same trip in exactly the opposite direction today? No Yes - At what time did/will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 14. What fare payment methods were used for this one-way trip? (select all that apply) Cash U Pass Day Pass 10 Ride College Pass Go to Stored Value Student Pass Weekly/Monthly Pass Metro Pass Mobile ticket Qualified Free Ride (service connected veteran) Free Fare Zone Other_____________________ 15. What type of fare was this? Regular (13-64) Limited Mobility Pass O Senior (Over 65) O Student / Youth (age 6-12) 16. Since you most recently left your home (or the place you are staying in the Twin Cities area) and the next time you will return home (or the place you are staying), did you or will you... (check all that apply) O No other trip O Go to work O Go to school O Go shopping O Buy a meal/beverage O Visit friend/relative or attend a religious/social event O Other errands O Other (please specify):___________ 17. Are you a visitor to the Minneapolis – St. Paul region? No Yes (if YES, please skip to Q24) 18. How many vehicles (cars, trucks, or motorcycles) are available to your household? _________ vehicles 18a. [If #18 is more than NONE] Could you have used one of these vehicles for this trip? Yes No 19. Including YOU, how many people live in your household? _______ people 20. Including YOU, how many people (over age 15) in your household are employed full/part-time?____ people 21. What is your employment status? (check the one response that BEST describes you) Employed full-time Not currently employed – seeking work Retired Employed part-time Not currently employed – not seeking work Stay at home parent or caregiver 22. What is your student status? (check the one response that BEST describes you) Not a student Yes – College/University/Community College Yes – K - 12th grade Yes – Vocational / Technical / Trade school O Other_________________________ IF YOU ARE EMPLOYED OR A STUDENT: 22a.Does your employer or school subsidize (pay for) all or part of your transit fare? Yes (all) Yes (some) None of the cost 23. Do you have a valid driver’s license? Yes No 24. What is your AGE? Under 12 13-15 16-17 18-24 25-34 35-44 45-54 55-64 65-74 75-84 85 and over 25. What is your race / ethnicity? (check all that apply) American Indian/Alaska Native Asian Black/African/African American Hispanic/Latino Native Hawaiian/Pacific Islander White Other: ____________________ 26. What is your gender? Male Female 27. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2015 before taxes? Less than $15,000 $25,000 - $34,999 $60,000 - $99,999 $150,000 - $199,999 $15,000 - $24,999 $35,000 - $59,999 $100,000 – $149,999 $200,000 or more 28. Do you speak a language other than English at home? No Yes - Which language? _____________ 28a. [If #28 is Yes] How well do you speak English? Very Well Well Less than well Not at all 29. Do you consider yourself to have a disability? O Yes O No 30. How did you usually make this trip prior to the Green Line opening (same starting and ending points)? Used different bus/rail routes Walk O Bike Drove/Picked-up/Dropped-off/Carpooled O Did not make this trip, moved to this area/neighborhood within the last two years Did not make this trip, didn't go to this origin or destination location two years ago 30a. If you “Moved to this area in last 2 years,” did the Green Line impact your decision? O Yes O No 30b. If you “Did not go to location 2 years ago,” did the Green Line impact your decision? O Yes O No REGISTER TO WIN $100 People who submit an accurately completed survey will be entered in a random drawing for one of Five $100 Visa gift cards. You must provide your home address at the beginning of the survey and answer all questions to be eligible. Your Name: ___________________________________ Phone Number: (_____) _________________________ Thank you for your help!

Selection of Sample Survey Instruments B-13 CCR #10-6527 1/29/15 Draft # 2 Route #: Direction Date: Time: Block #: NB ( ) EB ( ) IB ( ) CW ( ) Survey #: SB ( ) WB ( ) OB ( ) CCW ( ) Interviewer #: BUS/TRAIN INTERCEPT SURVEY COUNT EVERY FOURTH PERSON ON THE BUS/TRAIN AND ASK TO INTERVIEW THE PERSON. Hi, my name is ______and I have been retained by Capital Metro to conduct a brief interview regarding your experience with riding the (bus/train). This survey will assist Capital metro to improve existing services and will only take about five minutes. We know your time is valuable so as a way of saying thank you, if you complete this survey and provide us with your name and phone number or email address, your name will be entered into a contest to win a monthly pass. If you already ride free, you can give the pass to a family member or friend. S1. Have you participated in an on-board survey for Capital Metro in the past 3 months? ( ) Yes - Thank & Terminate ( ) No - Continue a. Would you prefer to continue this survey in English or Spanish? ( ) English ( ) Spanish 1. What is your age? _________________________________ years (IF <16, Thank & Terminate) 2. Where did you get ON this (Bus/Train)? (Stop Number from list) Stop #__________ 3. Where did you come from? ( ) Home ( ) Shopping (Grocery) ( ) Work ( ) Shopping (Other) ( ) Medical ( ) College (other than University of Texas) ( ) Personal/Recreational ( ) The University of Texas ( ) School (Elementary/Middle/High School) ( ) Airport ( ) Other (specify)_______________

B-14 Public Transit Rider Origin–Destination Survey Methods and Technologies 4. What is the address OR nearest corner of the place you started your journey today? (Please specify street, lane, road, etc... and if applicable, east, west, north, or south) Address Block Number Street Name Nearest Corner & First street name Second street name IF THE RESPONDENT CANNOT PROVIDE A STREET ADDRESS, AFTER PROBING, ASK: What is the nearest landmark or building from the place you started your journey today ____________________________________________________________________ 5. How did you get to the (Bus/Train) STOP? ( ) Transferred from Bus/train Route #: . How many blocks did you walk from that bus/train to this one? _________ (0 or more) ( ) Rode with someone or be picked up – we will drive _________ miles. ( ) Drove my car _________ miles. ( ) Walked _________ blocks (0 or more). ( ) Rode a bike _________ miles. ( ) Other (specify) ___________________________________ 6. How will you get from this (Bus/Train) to your final destination? ( ) I will transfer to Bus/train Route #: . How many blocks will you walk from this bus/train to that one? _________ (0 or more) ( ) I will ride with someone or be picked up – we will drive _________ miles. ( ) I will drive a car _________ miles. ( ) I will walk _________ blocks (0 or more). ( ) I will ride a bike _________ miles. ( ) Other (specify) ___________________________________ 7. Where are you going to? ( ) Home ( ) Shopping (Grocery) ( ) Work ( ) Shopping (Other) ( ) Medical ( ) College (other than University of Texas) ( ) Personal/Recreational ( ) The University of Texas ( ) School (Elementary/Middle/High School) ( ) Airport ( ) Other (specify)_______________

Selection of Sample Survey Instruments B-15 8. What is the address OR nearest corner of your final destination? (Please specify street, lane, road, etc... and if applicable, east, west, north, or south) Address Block Number Street Name Nearest Corner & First street name Second street name IF THE RESPONDENT CANNOT PROVIDE A STREET ADDRESS, AFTER PROBING, ASK: What is the nearest landmark or building to your final destination ______________________________________________________________________ 9. How did you pay to get on this (Bus/Train)? (HAND RESPONDENT SHOW CARD) ( ) Single Ride (cash) ( ) Single Ride Reduced Fare (cash) ( ) Day Pass (cash) ( ) Day Pass Reduced Fare (cash) ( ) 7 Day Pass ( ) 31 Day Pass ( ) 31 Day Pass Reduced Fare ( ) Business Pass (COA, ACC, Travis County) ( ) MetroAccess ( ) UT ID ( ) Employee Dependent ( ) Free ( ) Other, specify ____________ 10. Did you use the Mobile App to purchase your pass? ( ) Yes ( ) No 11. Which fare category do you pay ( ) Adult ( ) Child ( ) Senior ( ) Disabled ( ) Student [Q12-Q14 ASK ONLY IF ROUTE = 550(MetroRail), 801(MetroRapid), & 803(MetroRapid)] 12. How long have you used (MetroRapid/MetroRail) service? ( ) Less than 1 month ( ) 2-4 months ( ) 4-6 months ( ) 6-12 months ( ) 1-2 years ( ) 2-3 years ( ) 4-5 years ( ) This is my first time

B-16 Public Transit Rider Origin–Destination Survey Methods and Technologies 13. Before you began using (MetroRail/MetroRapid), what method of transportation would you have used to get to your current destination ( ) I used MetroBus ( ) I rode with someone or was picked up ( ) I drove my car ( ) I walked ( ) I rode a bike ( ) None, have always used MetroRail/MetroRapid for this destination ( ) Other (specify) _____________________ 14. What made you decide to use this service instead of your previous form of transportation (check all that apply)? ( ) Reach my destination faster ( ) More reliable ( ) More frequent service ( ) Wi-Fi ( ) Bike carrying capacity ( ) Real-time information ( ) Dedicated station/line ( ) Helps the environment ( ) Helps offset the cost of transportation ( ) Sanity/improved health ( ) Other (specify) _____________________ 15. How many working cars, trucks, or vans are available for use by your household? ( ) Zero ( ) One ( ) Two ( ) Three or more 16. Could you have used one of these vehicles to make THIS TRIP instead of riding the bus? ( ) Yes ( ) No 17. How many people reside in your household? (Family and non-family members) ( ) One ( ) Two ( ) Three ( ) Four ( ) Five ( ) Six ( ) Seven or more 18. (RACE/ETHNICITY) Are you…? ( ) White/Anglo ( ) African American ( ) Hispanic/Latino ( ) Asian ( ) Native American ( ) Other_________ (specify) 19. What is your preferred language spoken at home? ( ) English ( ) Spanish ( ) Mandarin Chinese ( ) Vietnamese ( ) Other (specify)_________________________

Selection of Sample Survey Instruments B-17 20. BY OBSERVATION: GENDER ( ) Male ( ) Female (HAND RESPONDENT CARD A) 21. Please read off the letter on this card that best represents your total combined yearly income of you and all members of your household (including non-family members living in your household). A $0 - $4,999 E $20,000 - $24,999 I $60,000 - $69,999 B $5,000 - $9,999 F $25,000 - $29,999 J $70,000 - $79,999 C $10,000 - $14,999 G $30,000 - $39,999 K $80,000 - $100,000 D $15,000 - $19,999 H $40,000 - $59,999 L Over $100,000 IF REFUSED --- Is your annual household income above or below $20,000. ( ) Above $20,000 ( ) Below $20,000 ( ) Refused 22. How often do you use Capital Metro? ( ) 6-7 days a week ( ) 1-2 days a month ( ) 5 days a week ( ) Less that 1 day a month ( ) 3-4 days a week ( ) This is my first time ( ) 1-2 days a week 23. How long have you lived in the Austin area? ( ) Less than one year ( ) 4-5 years ( ) 1-2 years ( ) 5-6 years ( ) 2-3 years ( ) 6-7 years ( ) 3-4 years ( ) 7 or more years Thank you for your time. So that we may enter you in a contest to win a monthly or annual pass, may I have your name and telephone number? Name Telephone:

B-18 Public Transit Rider Origin–Destination Survey Methods and Technologies CARD A A 0 - $4,999 B $5,000 - $9,999 C $10,000 - $14,999 D $15,000 - $19,999 E $20,000 - $24,999 F $25,000 - $29,999 G $30,000 - $39,999 H $40,000 - $59,999 I $60,000 - $69,999 J $70,000 - $79,999 K $80,000 – 100,000 L Over $100,000

Selection of Sample Survey Instruments B-19 LYNX 2016 – 2017 Transit On Board Survey Please take a few minutes to be counted as we plan the future of your transit system. All personal information will be kept strictly confidential and WILL NOT be shared or sold. What is your HOME ADDRESS (please be specific, ex: 123 W. Main St): (If you are visiting the Orlando area, please list the hotel name or address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code 11a. Did you transfer FROM another bus/train BEFORE getting on this bus? Yes No 11b. Will you transfer TO another bus/train AFTER getting off this bus? Yes No 11c. Please list the BUS / SunRail ROUTES in the exact order you use them for this one-way trip START END 1st Route 2nd Route 3rd Route 4th Route COMING FROM? 1. What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Work or work related College / University (students only) School K-12 (students only) Medical / Doctor / Clinic / Hospital (non-work) Shopping O Recreation / Sightseeing / Restaurant Social Visit / Recreation / Religious / Community Airport (passengers only) Sporting or Special Event Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM your origin (the place in Question #1) TO THE VERY FIRST bus / SunRail you used for this one-way trip? Walk Personal Bike (answer 4a) Bike share (answer 4a) Was dropped off by someone (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) O Car share (e.g. Zip Car, etc.) (answer 4a) O Taxi (answer 4a) O Uber, Lyft, etc. (answer 4a) O Other_____________ 4a. Where did you board the first bus / SunRail you used for this one-way trip (Nearest intersection / Park-n-Ride lot): ________________________________________________ 5. Where did you get ON this bus/SunRail? Please provide the nearest intersection / station name / Park-n-Ride lot: ______________________________________________ GOING TO? 6. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Work or work related College / University (students only) School K-12 (students only) Medical / Clinic / Hospital (non-work) Shopping O Recreation / Sightseeing / Restaurant Social Visit / Recreation / Religious / Community Airport (passengers only) Sporting or Special Event Your HOME Go to Question #9 Other: ____________________ 7. What is the NAME of the place you are going to now? ____________________________________________ 8. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 9. How will you GET TO your destination (listed in Question #6) after you get off the LAST bus / SunRail you will use for this one-way trip? Walk Personal Bike (answer 9a) Bike share (answer 9a) Be picked up by someone (answer 9a) Get in a parked vehicle & drive alone (answer 9a) Get in a parked vehicle & drive/ride w/others (answer 9a) O Car share (e.g. Zip Car, etc.) (answer 9a) O Taxi (answer 9a) O Uber, Lyft, etc. (answer 9a) O Other_____________ 9a. Where will you get off the last bus / SunRail you are using for this one-way trip (Nearest intersection / Park-n-Ride lot): ________________________________________________ 10.Where will you get OFF this bus/SunRail? Please provide the nearest intersection / station name / Park-n-Ride lot: ______________________________________________

B-20 Public Transit Rider Origin–Destination Survey Methods and Technologies 7 OTHER INFORMATION ABOUT THIS TRIP ABOUT YOU AND YOUR HOUSEHOLD 12. What time did you BOARD this bus/train? _______ : _______ am / pm (circle one) 13. Will you (or did you) make this same trip in exactly the opposite direction today? No Yes - At what time did / will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 14. What fare payment methods were used for this one-way trip? (select all that apply) O Cash Single Ride Ticket O Day Pass 7 Day Pass 30 Day Pass O Transfer O SunRail One-way O SunRail Round Trip Other_____________________ 15. What type of fare was this? Standard (age 19-64) AdvantAge Pass Disabled O AdvantAge Pass Senior (age 65 & over) O Youth Pass (age 7-18) O Youth (age 6 & Under) 17. On average how often do you use LYNX services? 7 days a week 5 days a week O 3 days a week O 1 day a week or less O 6 days a week O 4 days a week O 2 days a week O First time riding O Never 18. On average how often do you use SunRail services? 7 days a week 5 days a week O 3 days a week O 1 day a week or less O 6 days a week O 4 days a week O 2 days a week O First time riding O Never 19. How would you have made this trip if LYNX / SunRail were not available? O Walk O Bicycle O Drive own vehicle O Ride with someone else O Borrow vehicle O Taxi/Uber O Would not make trip 20. Are you a visitor to the Orlando region? ¡No ¡ Yes (if YES, please skip to Q26) 21. How many vehicles (cars, trucks, or motorcycles) are available to your household? _________ vehicles 21a. [If #21 is more than NONE] Could you have used one of these vehicles for this trip? Yes No 22. Including YOU, how many people live in your household? _______ people 23. Including YOU, how many people (over age 15) in your household are employed full/part-time?____ people 24. What is your employment status? (check the one response that BEST describes you) Employed full-time Not currently employed – seeking work Retired Employed part-time Not currently employed – not seeking work Homemaker or caregiver 24a. [If #24 is Employed Full or Part Time] What is your employment industry? Retail Trade Arts, Entertainment, Recreation, Accommodation, Food Services Finance, Insurance, Real Estate Rental and Leasing Educational Services, Health Care, Social Assistance Professional, Scientific, Management, Administrative, Waste Management O Other 25. What is your student status? (check the one response that BEST describes you) Not a student Yes – College / University / Community College Yes – K - 12th grade Yes – Vocational / Technical / Trade school / Other 26. Do you have a valid driver’s license? ¡Yes ¡No 27. What is your AGE? Under 12 13-15 16-17 18-24 25-34 35-44 45-54 55-64 65-74 75-84 85 and over 28. What is your race / ethnicity? (check all that apply) American Indian/Alaska Native Asian Black/African/African American Hispanic/Latino Native Hawaiian/Pacific Islander White Other: ____________________ 29. What is your gender? Male Female 30. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2015 before taxes? Less than $10,000 $20,000 - $29,999 $40,000 - $49,999 $75,000 - $99,999 $10,000 - $19,999 $30,000 - $39,999 $50,000 – $74,999 $100,000 or more 31. Do you speak a language other than English at home? No Yes - Which language? _____________ 31a. [If #31 is Yes] How well do you speak English? Very Well Well Less than well Not at all 32. Do you consider yourself to have a disability? O Yes O No 33. Are you Armed Forces, Military, or Veteran? O No O Yes, Active Military O Yes, Reserve Duty O Yes, Retired 34. How did you usually make this trip prior to the SunRail opening (same starting and ending points)? Used different bus Walk O Bike Drove/Picked-up/Dropped-off/Carpooled O Did not make this trip, moved to this area/neighborhood prior to SunRail Did not make this trip, did not go to this origin / destination location prior to SunRail 34a. If you “Moved to this area since SunRail,” did SunRail impact your decision? O Yes O No 34b. If you “Did not go to this origin / destination since SunRail,” did SunRail impact your decision? OYes ONo REGISTER TO WIN! People who submit an accurately completed survey will be entered in a random drawing for one of Ten 30 Day Passes. You must provide your home address at the beginning of the survey and answer all questions to be eligible. Your Name: ___________________________________ Phone Number: (_____) _________________________ Thank you for your help!

Selection of Sample Survey Instruments B-21 (for office use only) Route Code: Time: Interviewer: Serial #: Please take a few moments to help plan for your transit needs by filling out this survey. All personal information will be kept strictly confidential and WILL NOT be shared or sold. What is your HOME ADDRESS: (please be specific, ex: 123 W. Main St): (If you are visiting the Phoenix area, please list the address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code 11. INCLUDING THIS BUS/TRAIN, how many TOTAL BUSES/TRAINS will you use to make THIS ONE-WAY TRIP? One, only this bus/train Two Three Four or more 11a. Please list the routes and/or rail stations in the exact order you use them for this one-way trip. START END 1st route #/rail station 2nd route/rail station 3rd route/rail station 4th route/rail station 5th route/rail station COMING FROM? 1. What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Your usual WORKPLACE Shopping Other work related Eating/Dining Out College / University (students only) School (K-5) Airport (as an air passenger) School (6-8) Recreation (movies, fishing, etc.) School (9-12 Medical appointment/doctor’s visit Sightseeing Social visits (friends/relatives) Hotel Personal business (bank, post office) Sporting event Pick up/drop off someone (daycare,school) Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM the place in Question #1 TO THE VERY FIRST bus or train you used for this one-way trip? Walked all the way: how far did you walk? _______blocks Walked part of the way (got dropped off and then walked) Bike Wheelchair / Scooter Was dropped off by someone (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) 4a. Where did you board the first bus or train you used for this one-way trip (Write the nearest intersection / park-and-ride lot / rail station below): ________________________________________________ 5. Where did you get ON this bus/train? Please provide the nearest intersection / station name / park-and-ride lot: ______________________________________________ GOING TO? 6. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Your usual WORKPLACE Shopping Other work related Eating/Dining Out College / University (students only) School (K-5) Airport (as an air passenger) School (6-8) Recreation (movies, fishing, etc.) School (9-12 Medical appointment/doctor’s visit Sightseeing Social visits (friends/relatives) Hotel Personal business (bank, post office) Sporting event Pick up/drop off someone (daycare,school) Your HOME Go to Question #4 Other: ____________________ 7. What is the NAME of the place you are going to now? ____________________________________________ 8. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 9. How will you GET TO your destination (listed in Question #6) after you get off the LAST bus or train you will use for this one-way trip? Walk all the way: how far will you walk? _______blocks Walk part of the way (will walk then get picked up) Bike Wheelchair / Scooter Be picked up by someone (answer 9a) Get in a parked vehicle & drive alone (answer 9a) Get in a parked vehicle & drive/ride w/others (answer 9a) 9a. Where will you get off the last bus or train you are using for this one-way trip (Write the nearest intersection / park-and-ride lot / rail station below): ________________________________________________ 10.Where will you get OFF this bus/train? Please provide the nearest intersection / station name / park-and-ride lot: am / pm

B-22 Public Transit Rider Origin–Destination Survey Methods and Technologies OTHER INFORMATION ABOUT THIS TRIP(s) Other Information ABOUT YOU AND YOUR HOUSEHOLD 12. What time did you BOARD this bus/train? _______ : _______ am / pm (circle one) 13. Will you (or did you) make this same trip on exactly the same routes in the opposite direction today? No Yes - At what time did/will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 14. What kind of fare did you use for this trip? All-Day Pass 7-Day Pass 15-Day Pass 31-Day Pass FREE ASU U-Pass Employer Subsidized Pass (Platinum Pass) Semester Pass Courtesy Pass Full Fare Youth Fare Senior Fare Person with Disability Fare Field Trip Pass Dial A Ride ID Card Reduced Fare Other: ____________________ 15. How do you usually get transit schedule Information? Transit Book Valley Metro website Customer service Posted schedule at bus stop Mobile site NextRide Other (specify)_________ 16. How many vehicles (cars, trucks, or motorcycles) are available to your household? _________ vehicles 17. [If #16 is more than NONE] Could you have used one of these vehicles for this trip? Yes No 18. Including YOU, how many people live in your household? _______ people 19. Including YOU, how many adults (age 16 and older) live in your household? _______ people 20. Including YOU, how many people in your household are employed full/part-time outside the home?__people 21. Are you: (check the one response that BEST describes you) Employed full-time (at least 35hrs per weeks) Employed part-time (less than 35hrs per weeks) Not currently employed but seeking work Not currently employed and not seeking work Retired Homemaker 22. Are you a student? (check the one response that BEST describes you) Not a student Yes – Full Time college/university Yes – K - 12th grade Yes – Part Time college/university Yes – vocational/technical/trade school Yes – other 22a. [If #22 is Yes] Please specify your college/university/school name:________________________________ 23. Do you have a valid driver’s license? Yes No 24. Are you a United States Veteran? Yes No 25. Are you a visitor to the Phoenix area? Yes No 26. Are you a person with a disability? Yes No 26a. If #26 is Yes] Which of the following types of disabilities apply, if any? Low vision Deaf/hard of hearing Mobility problem-use a wheelchair declined Blindness Mental/cognitive impairment Mobility problem-do not use wheelchair Other___________ 27. What is your AGE? Under 16 16-18 18-24 25-34 35-44 45-54 55-64 65+ 28. Are you? (check all that apply) American Indian / Alaska Native Asian Black/African American Hispanic/Latino Native Hawaiian / Pacific Islander White Other: ____________________ 29. What is your gender? Male Female 30. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2013 before taxes? Below $5,000 $20,000 - $24,999 $40,000 - $49,999 $80,000 - $89,999 $5,000-$9,999 $25,000 - $29,999 $50,000 - $59,999 $90,000 - $99,999 $10,000-$14,999 $30,000 - $34,999 $60,000 - $69,999 $100,000 - $119,999 $15,000-$19,999 $35,000 - $39,999 $70,000 - $79,999 120,000 or more 31. Do you speak a language other than English at home? No Yes - Which language? _____________ IF YES: How well do you speak English? Very Well Well Less than well Not at all REGISTER TO WIN $100 People who submit an accurately completed survey will be entered in a random drawing for one of TWENTY $100 cash prizes. You must provide your home address at the beginning of the survey to be eligible. Name: ________________________________________ Phone Number: (_____) _________________________ E-mail address: _______________________________

Selection of Sample Survey Instruments B-23 Check here if you already filled out a survey on another trip. Please continue to complete this form. ABOUT YOUR BUS RIDE 1. What is the ROUTE NUMBER? Route: ___________________________________ 2. What time did you get on THIS ROUTE? Time: _________ 1 AM 2 PM 3. Where did you BEGIN this one-way trip? ( only one) 1 Home/Residence 5 Medical/Dental 2 Place of Work 6 Store/Shopping 3 College/University 7 Restaurant/Eat Out 4 School (K-12) 8 Social/Recreation Other ____________________________________ Where was that located? Place name and exact address: ______________________ ________________________________________________ Or nearest street intersection: On street: _______________________________________ At street: ________________________________________ 4. How did you arrive at the FIRST bus stop at the BEGINNING of this trip? ( only one) 1 Walked ______ blocks 2 Rode bike 3 Was dropped off at bus stop 4 Drove/rode in a vehicle and parked on the street 5 Drove/rode in a vehicle and parked at park-and- ride or other lot 6 Used wheelchair/scooter 5. Did you TRANSFER or CHANGE to THIS ROUTE? ( only one) 1 No 2 Yes 6. At what bus stop did you get ON THIS ROUTE? Nearest street intersection: On street: ____________________________________ At street: _____________________________________ Place Name: ____________________________________ 7. At what bus stop will you get OFF THIS ROUTE? Nearest street intersection: On street: ____________________________________ At street: _____________________________________ Place Name: ____________________________________ 8. Will you TRANSFER or CHANGE ROUTES to complete your trip? ( only one) 1 No 2 Yes 9. How will you get from your LAST bus stop to your FINAL destination for this trip? ( only one) 1 Walk ______ blocks 2 Ride bike 3 Will be picked up at bus stop 4 Drive/ride in a vehicle parked on the street 5 Drive/ride in a vehicle parked at park-and-ride lot or other lot 6 Will use wheelchair/scooter 10. What is your FINAL destination for this one-way trip? ( only one) 1 Home/Residence 5 Medical/Dental 2 Place of Work 6 Store/Shopping 3 College/University 7 Restaurant/Eat Out 4 School (K-12) 8 Social/Recreation Other ___________________________________________ Where is that located? Place name and exact address: _______________________ ________________________________________________ Or nearest street intersection: On street: ________________________________________ At street: _________________________________________ 11. How many TRANSFERS or ROUTE CHANGES will you make in total on this trip? Number of transfers ______ 12. What ROUTES (in order) will you take on this trip? Route#_____ Route#______ Route#______ 13. How did you PAY for this trip? ( only one) 1 Cash 2 Unlimited Ride Pass (student/employee) 3 10-Ride Card 4 31-Day Pass 5 31-Day Pass (low income) 6 EZ Rider Youth Pass 7 14. Did you use a Senior/Disabled or Youth Fare? ( only one) 1 Senior/Disabled 2 Youth 3 Neither 15. How many times per week do you make this same trip using Metro Transit? ( only one) 1 Less than once a week 3 3-4 trips a week 2 1-2 trips a week 4 5 or more trips a week ABOUT YOURSELF 16. What is YOUR age? ______ Years 17. What is YOUR gender? ( only one) 1 Male 2 Female 3 Do not identify as either 18. Are YOU employed? ( only one) 1 No 2 Yes 19. Do YOU have a valid driver’s license? ( only one) 1 No 2 Yes METRO TRANSIT PASSENGER SURVEY Dear Metro Rider: Thank you for taking time to answer questions about you, your bus service, and how you use it. The information you provide is very important and will be used to guide improvements to bus service in the future. If possible, please complete this survey on the bus and return it to the surveyors. If you are unable to do so, please complete the survey as soon as possible, and fold it so the mailing label is visible and drop it into any mailbox. You may also scan the QR code at the end of survey or go to the following website to complete the survey: www.surveygizmo.com/s3/1957304/madison

B-24 Public Transit Rider Origin–Destination Survey Methods and Technologies Very Good continued 20. Are YOU a college/university student? ( only one) 1 No 2 Yes 21. Are YOU of Hispanic, Latino, or Spanish origin? ( only one) 1 No 2 Yes 22. Of what racial group(s) do YOU consider yourself a member? ( all that apply) 1 Black/African-American 2 American Indian/Alaska Native 3 Asian 4 Hawaiian Native/Pacific Islander 5 White 6 Two or more races 7 Other 23. Do YOU speak English well? ( only one) 1 No 2 Yes 24. Which language(s) do YOU speak at home? ( all that apply) 1 English 4 Cantonese/Mandarin 2 Spanish 5 Korean 3 Hmong/Miao 6 Other 25. How long have YOU used Metro Transit? ( only one) 1 Less than 6 mos. 3 3 years to 5 years 2 6 mos. to 2 years 4 More than 5 years ABOUT YOUR HOUSEHOLD Note: If you are a college student living away from home, do NOT include your parents’ household information. If you are currently staying with room-mates, PLEASE include information about your room-mates when describing your household. 26. Including yourself, how many people live in YOUR household? ______ Number of people in household 27. Including yourself, how many people in YOUR household are employed? _______ Number of workers in household 28. How many motor vehicles (cars, vans, motorbikes, or trucks) are available to people in YOUR household? ( only one) 1 0 3 2 2 1 4 3 or more 29. Were any of these vehicles available today for YOU to make this trip ? ( only one) 1 No 2 Yes 30. What category best describes the combined total income (before taxes) in 2014 for everyone in YOUR household? ( only one) 1 Under $15,000 4 $50,000-$74,999 2 $15,000-$34,999 5 $75,000-$99,999 3 $35,000-$49,999 6 $100,000 and more WHAT DO YOU THINK? Circle HOW YOU RATE Metro service overall. N/A Poor Fair Good a. Cleanliness of buses N/A 1 2 3 4 b. Personal safety while riding N/A 1 2 3 4 c. Personal safety at bus stops N/A 1 2 3 4 d. Personal safety at transfer points N/A 1 2 3 4 e. Convenience of routes N/A 1 2 3 4 f. Driver courtesy N/A 1 2 3 4 g. Time waiting for buses N/A 1 2 3 4 h. Travel time on buses N/A 1 2 3 4 i. Crowding on buses N/A 1 2 3 4 j. Maps and schedules N/A 1 2 3 4 k. On-line trip planning N/A 1 2 3 4 l. Bus tracking N/A 1 2 3 4 m. Overall satisfaction N/A 1 2 3 4 Comments on Metro service: _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ Please provide your e-mail information if you would like to participate in future Metro Transit research studies. Your e-mail information will be strictly confidential. Email contact: _________________________________________ Please refold with mailing panel out and tape securely.

Selection of Sample Survey Instruments B-25 Fall 2016 On-Board Survey Ridership now and over last year, Reliability, Satisfaction, Demographics Final Tablet records: Surveyor name, device ID, date, survey start and end time Surveyor Is the rider willing to take the survey? • If yes, continue • Only if passenger tells you they took it before: Say: Please take a shorter survey to tell us about this trip (half the length of the other survey). • If no - refuse, thank and terminate. Refusal is recorded and used for response rate. • If no – trip too short, thank and terminate. Refusal is recorded and used for response rate. • Incomplete, started but terminated. Record as incomplete. Surveyor • Enter route • Enter direction Surveyor Does the person age 12 or older speak: • English • Spanish • Some other language If English or Spanish, go to appropriate survey – long version or short version. If some other language, turn to first translated page and have respondent answer questions: A. Language I speak at home:_________________ List of languages is: Vietnamese, Chinese (simplified), Russian, Korean, Japanese, Ukrainian, Romanian, Tagalong, Arabic, Cambodian (Mon-Khmer), Somali Based on language picked in A, go to next page translated in appropriate language. B. How well do you speak English? • Not at all • Not well • Well • Very well C. Thank you. Please hand the tablet back to the surveyor. Introduction To help it improve service and the customer experience, TriMet would like to ask you a few questions about your ridership and your satisfaction with its services. All the answers you give on this survey are completely confidential and will only be used when grouped with the answers of others. You will not be asked for any information identifying who you are.

B-26 Public Transit Rider Origin–Destination Survey Methods and Technologies Surveyor asks the first questions (unless Spanish) 1. How satisfied are you with the trip you are taking now? (If needed: Would you say satisfied, dissatisfied, or neutral? If not neutral, is that very or somewhat?) • Very satisfied • Somewhat satisfied • Neutral (neither satisfied nor dissatisfied) • Somewhat dissatisfied • Very dissatisfied • Don’t know Ask if Q1=dissatisfied Keep on the same page as Q1 2. Why do you feel that way? _____________________ (Note to surveyor: Important - do not give examples, let them answer the question. Probe: Anything else? If they don’t have an answer write in don’t know.) Surveyor asks the first questions (unless Spanish) 3. Where did you first START current your one-way trip? For instance was it from home, work… • Home • Work • School • Recreation • Shopping • Personal business • Visit family/friends • Medical appointment/hospital visit • Other (specify) 4. Where will you END your current one-way trip? For instance, home, work… • Home • Work • School • Recreation • Shopping • Personal business • Visit family/friends • Medical appointment/hospital visit • Other (specify) 5. Where was the starting location of your trip? That is where you first started, such as home or work, not the TriMet stop or station. Please answer by giving a street and cross- street, or an address, or a landmark (such as Safeway on Hawthorne)._________________

Selection of Sample Survey Instruments B-27 6. Where is the ending location of your trip? Again, not a stop or station but your destination, such as home or work. Please answer by giving a street and cross-street, or an address, or a landmark (such as Safeway on Hawthorne). _________________ *7. Thinking back to a year ago, would you say you are now riding TriMet more, the same or less than before? • More • The same skip to Q14 • Less • Don’t know DON’T READ Try to get answer of more/same/less skip to Q14 Ask if less in Q7, then skip to Q10 *8. Why are you riding less? DO NOT READ LIST OR SHOW LIST (check all that apply) (Note to surveyor: Important - do not give examples, let them answer the question. Probe: Anything else? If they don’t have an answer check don’t know.) If they say “drive/bike/walk instead” follow up with – why are you driving/biking/walking instead. We are trying to get at why they switched. • Gasoline prices low • Home changed • Work changed • School changed • Life change (new child, retired, etc) • Telecommute more (work at home more) • Take ride hailing services (Uber/Lyft/taxi) • On-time issues (reliability) • Frequency not enough • Crowding issues (want a seat) • Span of service not enough (early/late/weekend) • Fare prices too high • Drive instead (try and get why) • Bicycle instead (try and get why) • Walk instead (try and get why) • Other (specify) ______________ • Don’t know Ask if more in Q7, then skip to Q12 * 9. Why are you riding more? DO NOT READ LIST OR SHOW LIST (check all that apply) (Note to surveyor: Important - do not give examples, let them answer the question. Probe: Anything else? If they don’t have an answer check don’t know.) If they say “drive/bike/walk less” follow up with – why are you driving/biking/walking less. We are trying to get at why they switched. • Home change • Work change • School change • Lifestyle change (new child, retire, etc) • Convenience /ease of use

B-28 Public Transit Rider Origin–Destination Survey Methods and Technologies • Traffic congestion • Driving not preferred • Telecommute less (work at home less) • Take less ride hailing services (Uber/Lyft/taxi) • Parking too expensive • Fare prices low (compared to driving/parking) • Drive less (try and get why) • Bicycle less (try and get why) • Walk less (try and get why) • Other (specify) ______________ • Don’t know Surveyor now hands tablet to passenger To move to the next questions, swipe across screen or tap arrow at bottom of screen. If less in Q7 – ask Q10 and Q11 – then skip to Q14 The next questions ask about riding TriMet less now than you did a year ago. *10. What type of trips, if any, are you taking less of on TriMet? (check all that apply) • Work • School • Recreation • Shopping • Personal business • Visit family/friends • Medical appointment/hospital visit • Other (specify) • Don’t know • None *11. What types of transportation, if any, are you using for the trips you used to take on TriMet? (check all that apply) • Car • Someone drives me • Bike • Walk • Streetcar • Carpool • Uber/Lyft/taxi • Work at home more often • Other (specify) • Don’t know • None If more in Q7 - ask Q12 and Q13 - then continue to Q14 These next questions ask about riding TriMet more than you did a year ago. 12. What type of trips, if any, are you taking more of on TriMet? (check all that apply) • Work

Selection of Sample Survey Instruments B-29 • School • Recreation • Shopping • Personal business • Visit family/friends • Medical appointment/hospital visit • Other (specify) • Don’t know • None 13. What types of transportation, if any, are you using less of because you are taking TriMet more? (check all that apply) • Car • Someone drives me • Bicycle • Walk • Streetcar • Carpool • Uber/Lyft/taxi • Work at home less often • Other (specify) • Don’t know • None 14. How important is the price of gasoline in your decision to ride or not ride TriMet? • Very unimportant • Somewhat unimportant • Somewhat important • Very important • Don’t know 15. How often do you use Lyft, Uber or taxi service? • Never • Rarely • Occasionally • Frequently • Don’t know 16. How often do you ride a bicycle for transportation, other than for leisure? • Never ride a bicycle • Never ride a bicycle other than for leisure • Rarely • Occasionally • Frequently • Don’t know 17. If you work outside the home, about how many days per week do you work at home rather than going into the office? • Don’t work outside the home

B-30 Public Transit Rider Origin–Destination Survey Methods and Technologies • 0 • 1 • 2 • 3 • 4 • 5 • 6 • 7 • Don’t know 18. Which of these categories best describes your current ridership on TriMet? • Frequent rider – I ride almost every day • Regular rider – I ride several times a week • Occasional rider – I ride a couple of times a month • Infrequent rider – I ride less than once a month • Don’t know 19. About how long have you been riding TriMet? • Less than 1 year • 1 to 2 years • 3 to 5 years • 6 to 10 years • Over 10 years • Don’t know 20. Overall, how do you feel about the job TriMet is doing? Do you approve or disapprove? Is that strongly or somewhat (approve or disapprove) • Strongly approve • Somewhat approve • Somewhat disapprove • Strongly disapprove • Don’t know 21. What is the one thing you would want to see changed to increase your approval of TriMet? (choose one best answer) • Frequency improved (comes more often) • Reliability improved (on-time performance better) • Service expanded (earlier, later, weekends) • Routes go to more places (more coverage) • Stops/stations closer to my origin or destination • Crowding less (get a seat) • Faster trip • Transfer less • Safer trip • Fare less expensive • Other (specify)___________________ • Nothing • Don’t know

Selection of Sample Survey Instruments B-31 22. How would you get to the places you need to go if TriMet was not an option? (check all that apply) • Drive my own car, truck, van or motorcycle • Purchase a car, truck, van or motorcycle • Get rides from someone else • Walk • Bicycle • Use car share services like Zipcar or Car2Go • Use services like taxi, Lyft or Uber • I would not be able to get to all the places I need to go. • Other (specify) • Don’t know 23. Do you normally have a car available for your use, either as the driver or as a passenger (not including car share services like Zipcar or Car2Go)? • Yes, as the driver • Yes, as a passenger only • No • Don’t know 24. What is your home zip code? ____________ 25. What is your age? • Under 18 • 18-24 • 25-34 • 35-44 • 45-54 • 55-64 • 65 or more 26. What gender do you identity with? • Female • Male • Transgender • Other (specify) 27. What is your race or ethnicity? (check all that apply) • Asian/Asian American • African American/Black • Caucasian/White • Hispanic/Latino • Middle Eastern or North African • Native American Indian • Pacific Islander • Bi-racial or multi-racial • Other (specify) 28. Including yourself, how many people live in your household? _____ (1-10 or more)

B-32 Public Transit Rider Origin–Destination Survey Methods and Technologies 29. What was your total annual household income before taxes in 2015? • Under $10,000 • $10,000 - $19,999 • $20,000 - $29,999 • $30,000 - $39,999 • $40,000 - $49,999 • $50,000 - $59,999 • $60,000 - $69,999 • $70,000 - $79,999 • $80,000 - $89,999 • $90,000 - $99,999 • $100,000 -$124,999 • $125,000 - $150,000 • Over $150,000 • Don’t know 30. Do you speak a language other than English at home? • Yes • No Keep on same page as Q30 31. If yes, what is that language? _________________ Ask if survey is in Spanish 32. How well do you speak English? • Not at all • Not well • Well • Very well

Selection of Sample Survey Instruments B-33 RTC 2014 On-Board Transit Survey (for office use only) Route Code: Dir: N S E W Time: Interviewer: Serial #: Please take a few moments to help plan for your transit needs by filling out this survey. All personal information will be kept strictly confidential and WILL NOT be shared or sold. What is your HOME ADDRESS: (please be specific, ex: 123 W. Main St): (If you are visiting the Las Vegas area, please list the hotel name or address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code 11. INCLUDING THIS BUS, how many TOTAL BUSES will you use to make THIS ONE-WAY TRIP? One, only this bus Two Three Four or more 11a. Please list the BUS ROUTES in the exact order you use them for this one-way trip. START END 1st Bus Route 2nd Bus Route 3rd Bus Route 4th Bus Route COMING FROM? 1. What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Place of Work Other work related College / University (students only) School K-12 (students only) Medical / Hospital, non-work Hotel / Casino / Convention Center Shopping / Eating / Dining Recreation / Sightseeing / Sporting Event Airport (passengers only) Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM the place in Question #1 TO THE VERY FIRST bus you used for this one-way trip? Walk – how long did you walk? ________# minutes Bike – how long did you bike? ________# minutes Wheelchair / Scooter – how long? ________# minutes Was dropped off by someone (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) 4a. Where did you board the first bus you used for this one-way trip (Write the nearest intersection / park-and-ride lot below): ________________________________________________ 5. Where did you get ON this bus? Please provide the nearest intersection / station name / park-and-ride lot: ______________________________________________ GOING TO? 6. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Place of Work Other works related College / University (students only) School K-12 (students only) Medical / Hospital Hotel / Casino / Convention Center Shopping / Eating / Dining Recreation / Sightseeing / Sporting Event Airport (passengers only) Your HOME Go to Question #9 Other: ____________________ 7. What is the NAME of the place you are going to now? ____________________________________________ 8. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 9. How will you GET TO your destination (listed in Question #6) after you get off the LAST bus you will use for this one-way trip? Walk – how long will you walk? ________# minutes Bike – how long will you bike? ________# minutes Wheelchair / Scooter – how long? ________# minutes Be picked up by someone (answer 9a) Get in a parked vehicle & drive alone (answer 9a) Get in a parked vehicle & drive/ride w/others (answer 9a) 9a. Where will you get off the last bus you are using for this one-way trip (Write the nearest intersection / park-and-ride lot below): ________________________________________________ 10.Where will you get OFF this bus? Please provide the nearest intersection / station name / park-and-ride lot: ______________________________________________ am / pm

B-34 Public Transit Rider Origin–Destination Survey Methods and Technologies OTHER INFORMATION ABOUT THIS TRIP ABOUT YOU AND YOUR HOUSEHOLD 12. What time did you BOARD this bus? _______ : _______ am / pm (circle one) 13. Will you (or did you) make this same trip in exactly the opposite direction today? No Yes - At what time did/will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 14. How many people (including yourself) are traveling in your group for this one-way trip? ________people 15. What type of fare did you use for this one-way trip? Single Ride 2-hour pass 24-hour 3 Day pass 15 day pass 30-day pass U Pass 16. Are you a visitor to the Las Vegas area? No Yes (if YES, please skip to after Q27) 17. How many vehicles (cars, trucks, or motorcycles) are available to your household? _________ vehicles 17a. [If #17 is more than NONE] Could you have used one of these vehicles for this trip? Yes No 18. Including YOU, how many people live in your household? _______ people 19. Including YOU, how many people (over age 15) in your household are employed full/part-time? ____ people 20. Are you: (check the one response that BEST describes you) Employed full-time Employed part-time Not currently employed but seeking work Not currently employed and not seeking work Retired Homemaker 21. Are you a student? (check the one response that BEST describes you) Not a student Yes – Full Time college/university Yes – K - 12th grade Yes – Part Time college/university Yes – vocational/technical/trade school Yes – other 21a. [If #21 is Yes] Please specify your college/university/school name:______________________________ 22. Do you have a valid driver’s license? Yes No 23. What is your AGE? Under 18 18-24 25-34 35-44 45-54 55-64 65+ 24. Are you? (check all that apply) American Indian / Alaska Native Asian Black/African American Hispanic/Latino Native Hawaiian / Pacific Islander White Other: ____________________ 25. What is your gender? Male Female 26. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2013 before taxes? Less than $10,000 $10,000 - $19,999 $20,000 - $29,999 $30,000 - $39,999 $40,000 - $49,999 $50,000 - $59,999 $60,000 - $74,999 $75,000 - $99,999 $100,000 or more 27. Do you speak a language other than English at home? No Yes - Which language? _____________ 27a. [If #27 is Yes] How well do you speak English? Very Well Well Less than well Not at all REGISTER TO WIN $100 People who submit an accurately completed survey will be entered in a random drawing for one of Ten $100 cash prizes. You must provide your home address at the beginning of the survey to be eligible. Your Name: ___________________________________ Phone Number: (_____) _________________________ E-mail address: _______________________________ Thank you for your help! If you completed this survey before getting off the bus, please return this survey to the survey staff. If you did not have time to complete the survey during your trip, please return it within 24 hours using the postage-paid envelope that was provided.

PSTA Bus Rider Survey 2. What TYPE OF PLACE are you COMING FROM NOW? (Please the starting place of this ONE-WAY TRIP) (Please only one) 1__ Work 4__ School (K-12) 7__ Shopping/Errands 2__ Medical 5__ College/Tech 8__ Home 3__ Social/Personal/Church 6__ Recreation 9__ Other (specify)________________ 7. What TYPE OF PLACE are you GOING TO NOW on this ONE-WAY TRIP? (Please the ending place of this ONE-WAY TRIP) (Please only ONE) 1__ Work 4__ School (K-12) 7__ Shopping/Errands 2__ Medical 5__ College/Tech 8__ Home 3__ Social/Personal/Church 6__ Recreation 9__ Other (specify)________________ PSTA needs your help to provide improved bus service in Pinellas County. Please help us serve you better by completing this survey and returning it to the surveyor or any PSTA driver. If you don’t have time to complete the survey during this bus trip, please return it on your next trip. Thank you. 4. How did you get to the first bus stop for this ONE-WAY TRIP? (Please only ONE) 1__ Walked # blocks? ____ 4__ Was dropped off 2__ Bicycled # blocks? ____ 5__ Rode with someone who parked 3__ Drove & parked # miles?____ 6__ Other (specify) _______________________ 9. After you get off the last bus you will use to complete this ONE-WAY TRIP, how will you get to your FINAL DESTINATION ? (Please ü only ONE) 1__ Walk # blocks? ____ 4__ Will be picked up 2__ Bicycle # blocks? ____ 5__ Ride with someone who parked 3__ Drive # miles?____ 6__ Other (specify) ____________________ PLEASE CONTINUE ON BACK OF SURVEY This survey is about the ONE-WAY transit trip you are making now! 5. What is the LOCATION OF THE BUS STOP where you GOT ON THE FIRST BUS used on this one-way trip? Cross Streets_______________________&___________________________ Transit Center or Park-and-Ride Lot_________________________________ (e.g., Williams Park, Ulmerton Park-and Ride, Gateway Mall) 6. LIST ALL of the BUS ROUTES in the EXACT ORDER you will use to make THIS ONE-WAY TRIP: FIRST Bus Route SECOND Bus Route THIRD Bus Route FOURTH Bus Route 3. What is the ADDRESS, NAME, OR NEAREST INTERSECTION of the PLACE, BUSINESS, OR BUILDING you are COMING FROM NOW? Address or Intersection (e.g., 1000 East Bay Drive, US 19 & Gulf to Bay Boulevard) Name of Place, Business, or Building (e.g., Tyrone Mall) City State Zip 8. What is the ADDRESS, NAME, OR NEAREST INTERSECTION of the PLACE, BUSINESS, OR BUILDING you are GOING TO NOW? Address or Intersection (e.g., 1000 East Bay Drive, US 19 & Gulf to Bay Boulevard) Name of Place, Business, or Building (e.g., Tyrone Mall) City State Zip 10. What is the LOCATION OF THE BUS STOP where you WILL GET OFF THE LAST BUS on this one-way trip? Cross Streets_______________________&___________________________ Transit Center or Park-and-Ride Lot_________________________________ (e.g., Williams Park, Ulmerton Park-and Ride, Gateway Mall) 1. What time is it NOW? _____(Hour): _____(Minute) (AM PM) (Please circle one) Example of ONE- WAY Bus Trip SECOND BUS HOME [START] WORK [END] FIRST BUS

22. Your age is? 1__ 15 or Under 3__ 25 to 34 5__ 45 to 54 7__ 65 to 74 2__ 16 to 24 4__ 35 to 44 6__ 55 to 64 8__ Over 74 23. What is your gender? 1__ Male 2__ Female 24. What is your race or ethnic heritage? (Please only ONE) 1__ White 2__ Black/African American 3__ Hispanic 4__ Asian 5__ Native American 6__ Other (specify) ____________ 25. What was the range of your total household income for 2011? 1__ Under $5,000 6__ $25,000 to $29,999 2__ $5,000 to 9,999 7__ $30,000 to $39,999 3__ $10,000 to $14,999 8__ $40,000 to $49,999 4__ $15,000 to $19,999 9__ $50,000 or more 5__ $20,000 to $24,999 20. Which three of the following service improvements would make PSTA better for you to use? (Please THREE) 1___ More frequent service on existing routes 2 ___ Bus stop improvements (shelters, benches, better sidewalk access) 3 ___ Fewer/easier transfers 4 ___ Later service on existing routes 5 ___ More weekend service on existing routes 6 ___ Express/faster service. Where? ____________________________ 7 ___ Add new route from ______________________ to _______________________ 8 ___ Other (specify) _____________________________________________________ THANK YOU FOR COMPLETING THE SURVEY! 12. How would you make this one-way trip if not by bus? (Please only ONE) 1__ Drive 4__ Wouldn’t make trip 7__ Other (specify) ________ 2__ Taxi 5__ Bicycle 3__ Walk 6__ Ride with someone 11. How many working vehicles (cars, motorcycles, trucks, vans) are at your home? ( only ONE) 1__ 1 2__ 2 3__ 3 or more 4__ None 13. What type of fare did you pay when you GOT ON THIS BUS? (Please only ONE) 1__ Regular Cash Fare 6__ 20-Ride Premium GO Card 2__ 7-Day Unlimited GO Card 7__ Passport 3__ Daily Unlimited GO Card 8__ Platinum Pass 4__ 31-Day Unlimited GO Card 9__ Other (specify) ___________ 5__ Route 100x and 300x 15. Including yourself, how many people live in your home? ( only ONE) 1__ 1 2__ 2 3__ 3 4__ 4 or more 16. Do you have a valid driver’s license? 1__ Yes 2__ No 19. Are you a student? 1__ Not a student 2__ Yes: Kindergarten through 12th Grade 3__ Yes: College/Technical 17. How many months out of the year do you reside in Pinellas County? 1__ Less than one month 2__ 1 to 6 months 3__ 6 to 12 months 18. Are you…... 1__ Employed full-time (35 hours or more per week) 2__ Employed part-time (less than 35 hours per week) 3__ Not currently employed 4__ Retired 14. On average, how many days a week do you ride the bus? 1__ 1 2__ 2 3__ 3 4__ 4 5__ 5 6__ 6 7__ 7 8__ Once a month or less 9__ First time riding 21. How do you prefer to receive information about PSTA services and programs? ( all that apply) 1__ PSTA website 4__ Call PSTA 7__ Other ___________ 2__ Printed schedules 5__ PSTA Transfer Centers 3__ Bus signs/shelters 6__ Through Work or School

BUS VERSION (for office use only) Route Code: Time: Interviewer: Serial #: Please take a few moments to help CATS plan for your transit needs by filling out this survey. All personal information will be kept strictly confidential and WILL NOT be shared or sold. Did you have a MOTOR VEHICLE AVAILABLE to make THIS ONE-WAY TRIP? (If your car is in the shop or someone else is using your car right now, then you did NOT have a vehicle available and must fill in “No.”) Yes No What is your HOME ADDRESS and PHONE number: (please be specific, ex: 123 W. Main St): (If you are visiting the Charlotte area, please list the address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code __________________________________________ *Phone Number * We will only call you to confirm these survey responses COMING FROM? 1. What type of place are you COMING FROM NOW (the starting place for your one-way trip)? Your HOME Go to Question #3 Work College / University (student only) School (K-12) (student only) Shopping Airport (air passenger only) Doctor’s appointment / hospital visit Restaurant (eat meal) Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM the place in Question #1 TO THE FIRST bus or train you used for this one-way trip? Walked ___ short walk (less than 1/2 mi OR less than 10 minutes) ___ medium walk (1/2 - 1 mile OR 10 - 20 minutes) ___ long walk (>1 mile OR >20 minutes) Bicycled ___ short ride ( less than 1/2 mi OR less than 5 minutes) ___ medium ride (1/2 - 2 miles OR 5 - 20 minutes) ___ long ride (>2 mile OR >20 minutes) Dropped off by someone ________________________ Name of Parking Lot OR Intersection Carpooled and parked __ ________________________ Name of Parking Lot OR Intersection How many people were in the car with you? ___One ___Two ___Three ___Four or more Drove alone and parked _________________________ Name of Parking Lot OR Intersection am / pm GOING TO? 5. What type of place are you GOING TO NOW (the ending place for your one-way trip)? Your HOME Go to Question #7 Work College / University (student only) School (K-12) (student only) Shopping Airport (air passenger only) Doctor’s appointment / hospital visit Restaurant (eat meal) Other: ____________________ 6. What is the NAME of the place you are going to now? ____________________________________________ 7. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 8. How will you GET TO your destination (listed in Question #5) after you get off the LAST bus or train you will use for this one-way trip? Walk ___ short walk (less than 1/2 mi OR less than 10 minutes) ___ medium walk (1/2 - 1 mile OR 10 - 20 minutes) ___ long walk (>1 mile OR >20 minutes) Bicycle ___ short ride ( less than 1/2 mi OR less than 5 minutes) ___ medium ride (1/2 - 2 miles OR 5 - 20 minutes) ___ long ride (>2 mile OR >20 minutes) Get picked up from ___________________________ Name of Parking Lot OR Intersection Carpool from ___________________________ Name of Parking Lot OR Intersection How many people will be in the car with you? ___One ___Two ___Three ___Four or more Drive alone from ___________________________ Name of Parking Lot OR Intersection

REMEMBER: The following questions are about you are making ! THIS BUS 9. What time did you BOARD this bus? _______ : _______ am / pm (circle one) 10.What is the NEAREST INTERSECTION where you BOARDED this bus? Street 1 (OR name of place): _____________________________ & Street 2: _____________________________ 11.What is the NEAREST INTERSECTION where you will GET OFF this bus? Street 1 (OR name of place): _____________________________ & Street 2: _____________________________ 12.INCLUDING THIS BUS, how many TOTAL BUSES AND TRAINS will you use to make THIS ONE WAY TRIP? One, only this bus Two Three Four or more List the ROUTES in the exact order you use them for this one way trip. START END 1st Route # 2nd Route # 3rd Route # 4th Route # 13.Did you / Will you make THIS TRIP in EXACTLY the opposite direction today? No Yes – what time? _______ : _______ am / pm (circle one) 14.Do you receive a DISCOUNT for your FARE? Yes - what kind? No ___Employer offers pass discount ___Youth/Student discount ___Senior/ADA discount ___Free fare OTHER IMPORTANT ITEMS 15. How many years have you been using public transit in the Charlotte area? 3 years or more Less than 3 years If you marked LESS THAN 3 YEARS, why did you start using public transit in the Charlotte area? (Check all that apply) ___ Moved to the area within the last 3 years ___ Started a new job ___ Environmental benefits ___ The LYNX Blue Line light rail service ___ Started school ___ To save money ___ Other (specify below) ___ Employer offers incentives to ride transit ___ Lost my job ___ Do not have a car ________________________ 16.If bus / rail service was NOT AVAILABLE, how would you make this entire one-way trip? I would not make this trip Walk / bike Drive myself Get dropped off by someone 17.How many WORKING vehicles (cars, trucks, or motorcycles) ARE AVAILABLE to your household? None One Two Three Four or more 18.INCLUDING YOU, how many people LIVE in your household? _________ people 19.INCLUDING YOU, how many people have a VALID driver’s license in your household? _________ people 20.Do YOU have a valid driver’s license? Yes No 21.Are YOU a student? Not a student Yes – student, K thru 12th grade (specify school name): ____________________________________________ Yes – student, other (specify institution name): ____________________________________________ 22.What best describes your current work status: Employed full-time (at least 35 hours per week) Employed part-time (less than 35 hours per week) Not currently employed, but not retired Retired 23.INCLUDING YOU, how many people living in your household are EMPLOYED? ___ people 24.Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2012 before taxes? Less than $16,000 $16,000 – $24,999 $25,000 – $33,999 $34,000 – $49,999 $50,000 – $59,999 $60,000 – $74,999 $75,000 or more RETURN the COMPLETED SURVEY to the SURVEYOR OR return it within 24 hours using the provided postage-paid envelope. Thank you!

INBOUND (towards Manhattan) 1. What is the main purpose of your INBOUND trip today? (Please select one answer only.) Commuting to / from regular workplace Commuting to / from school For business reasons (not to regular workplace) Personal business (e.g., medical / visiting) Shopping Recreation (e.g., dining / entertainment / vacation) Other, please specify: ____________________________________ 2. Where did you begin your INBOUND trip? (NOT the Metro-North station. Please print clearly.) ZIP Code, if known: __ __ __ __ __ City / Town: _______________________________ State: __________ Address / Nearest Intersection: _______________________________ 3. What type of place is this? (Please select one answer only.) My Home Friend / Family Home My Work Recreation / Tourism / Hotel My School Other: __________________ 4. If you did NOT begin your INBOUND trip from home, please tell us your home zip code. ZIP Code: __ __ __ __ __ 5. At which Metro-North station did you begin your INBOUND trip? _________________________________________________________ 6. How long did it take to get to this station? ________ minutes 7. How did you get there? (Please select all that apply.) Drove alone and parked Drove or rode with others and parked, please indicate the number of people in the car including yourself: _____________ Dropped off Walked Bus, please specify route or bus number: _______________ Taxi / Car Service / Uber Bicycle Ferry Amtrak Shore Line East Other, please specify: ____________________________________ 8. In the course of your INBOUND trip, will (did) you transfer between Metro-North trains to reach your final destination? No Yes, please specify the transfer station(s): Croton-Harmon White Plains South Norwalk Southeast Bridgeport Stamford North White Plains Other, please specify: _______________ 9. At which Metro-North station will you complete your INBOUND Metro-North trip? This should not be the same station where you began your inbound trip (question 5). Grand Central Terminal White Plains Harlem-125th Street Greenwich Fordham Stamford Other, please specify: ____________________ 10. How will you get from your last Metro-North station to your FINAL destination? (Please select all that apply.) Walk Taxi / Car Service / Uber Bus, please specify the first route or bus number: ___________ Subway, please specify the first subway line: Other line, specify: _______ Drive alone Drive or ride with others, please indicate the number of people in the car including yourself: ________ Picked up Other, please specify: __________________________________ 11. After exiting your last Metro-North train, how many subways and/or buses will you take to reach your final destination? 0 1 2 3 4 5 or more Please complete this important survey for a chance to win $250! ¡Complete esta encuesta importante para tener una oportunidad de ganar $250! Aproximadamente cada dos meses, se organizará un sorteo aleatorio para seleccionar al ganador del premio de $250 en efectivo. Para ser elegible, debe realizar la encuesta y proporcionar información de contacto o puede enviar una tarjeta postal a “Abt SRBI, MNR Travel Survey, 275 7th Avenue, Suite 2700, Nueva York, NY 10001” que incluya: su nombre, dirección del domicilio, número de teléfono y “Para sorteo al azar de MTA”. Cada sorteo proviene de las encuestas que recibidas a partir del último sorteo. El último sorteo se efectuará después del 15 de mayo de 2016. Consulte todas las reglas en www.srbsurvey.com/MNRSurvey/rules.html. No es necesario realizar ninguna compra. Nulo donde esté prohibido. Si es menor de 18 años, un empleado de SRBI, MTA o de alguna de las agencias de MTA, debería completar la encuesta pero no podrá ser elegible para el sorteo. La oportunidad que tienen los participantes de ganar dependerá del número de encuestas que recibimos. Dear MTA Metro-North Customer, Please take a few minutes to complete this survey and be entered for a chance to win $250! We would like to know more about how you travel and use our rail system to help us improve the service we provide. All information is important to us and will be kept confidential. If you have already filled out this questionnaire on a previous trip, please complete it again. Thanks for your time! Returning this survey is easy – you can: 1) Give it back to survey personnel on board your train 2) Mail it back postage-free 3) Answer online at www.srbsurvey.com/MNRSurvey by entering the password printed on this page. Complete this survey for a chance to win one of ten $250 cash prizes. See www.srbsurvey.com/MNRSurvey/rules.html for more details. Thank you very much for your cooperation. TRAVEL SURVEY 12. Will you use a MetroCard on your way to your final destination? No Yes, please specify the type of card you will use: Unlimited Ride MetroCard Regular Pay-Per-Ride MetroCard, please specify value: Less than $5 $5 or more to receive a bonus Other type, please specify: ______________________ 13. What is the final destination for your INBOUND trip? (Not the Metro- North train station, subway station, or bus stop) (Please print clearly.) This should not be the same as your answer to question 2. ZIP Code, if known: __ __ __ __ __ City / Town: ______________________________ State: ___________ Address / Nearest Intersection: _______________________________ 14. What type of place is this? (Please select one answer only.) My Home Friend / Family Home My Work Recreation / Tourism / Hotel My School Other: __________________ 15. How long will it take to get from your last Metro-North station to your final destination? _______ minutes 16. What type of train ticket did you use for this INBOUND trip? (Please select one black ticket type and one corresponding orange item.) Monthly Weekly With UniTicket With UniTicket Without UniTicket Without UniTicket One Way Round Trip Peak / Intermediate Peak / Intermediate Off-Peak Off-Peak Senior / Disabled Senior / Disabled Ten-Trip Other Peak / Intermediate Off-Peak __________________________ Senior / Disabled (please specify) 17. Where did you purchase your ticket for your INBOUND trip today? Ticket Vending Machine Mail&Ride Ticket Window On-board Train WebTicket (via Internet) Other, please specify: Mobile device _______________________ OUTBOUND (away from Manhattan) 18. When will (did) you make the other half of your trip going OUTBOUND (away from Manhattan)? (Please select one answer only.) Same day Different day, please indicate date (mm/dd/yyyy): ________ I will (did) not make an outbound trip (go to question 22) 19. Will (did) you use Metro-North for your outbound trip? Yes, scheduled train departure time: ___:___ AM PM (check one) No, please describe how you will make (made) this trip: _______________________________________________________ (If no, go to question 22) 20. Will (did) you use the SAME Metro-North stations for your OUTBOUND trip? Yes (go to question 22) No 21. What Metro-North stations will (did) you use for your outbound trip? First Metro-North station going outbound: _____________________________________________________ How will (did) you get to your first Metro-North station? (Please select all that apply.) Bus, please specify the first route or bus number: _____________ Subway, please specify the first subway line: Other line, specify: ___________ Other method, please specify: _____________________________ Last Metro-North station where you will get off (got off): _____________________________________________________ TELL US MORE ABOUT HOW YOU TRAVEL 22. How long have you been using Metro-North? ____ years ____ months 23. Do you travel on Metro-North for: Work purposes ONLY Non-work purposes ONLY Both 24a. In the past seven days (including today), how many INBOUND trips towards Manhattan did you make on Metro-North? (Please indicate total number): ______ trips 24b. How many of those INBOUND trips were taken at each of the following periods? (If none, please write “0” in the boxes.) Weekday Weekend Time you arrived at final MNR station 5:30 AM – 10:00 AM Saturday 10:01 AM – 3:59 PM (All day) 4:00 PM – 8:00 PM Sunday 8:01 PM – 2:00 AM (All day) 25a. In the past seven days (including today), how many OUTBOUND trips away from Manhattan did (will) you make on Metro-North? (Please indicate total number): ______ trips 25b. How many of those OUTBOUND trips were (will be) taken at each of the following periods? (If none, please write “0” in the boxes.) Weekday Weekend Time you departed from first MNR station 5:30 AM – 9:00 AM Saturday 9:01 AM – 3:59 PM (All day) 4:00 PM – 8:00 PM Sunday 8:01 PM – 2:00 AM (All day) 26. How do you typically pay for your Metro-North fare? (Please select all that apply.) Cash Debit / Credit card Transit voucher / Commuter benefit account ABOUT YOU This information is strictly confidential and used to better communicate with and understand our customers and their needs. 27. Which of the following have you used in the last 30 days? (Please select all that apply.) Desktop or laptop computer Text message (sent or received) Tablet / iPad A transit app or widget Cell phone without internet access Facebook Smartphone, cell phone, or Twitter PDA with internet access 28. Are you a licensed driver? Yes No 29. How many licensed drivers (including yourself) are in your household? ________ 30. How many operable motor vehicles (cars, motorcycles, pickup trucks, SUVs, or vans) are in your household? ________ 31. Did you have a vehicle available for your INBOUND trip? Yes No 32. On average, how many trips do you make into Manhattan BY CAR per month? ________ 33. Do you have any physical disabilities? (Please select all that apply.) No, I do not Use a mobility aid (cane, etc.) Difficulty with or inability to climb stairs Are legally blind Use a wheelchair Have a hearing impairment 34. What is the last grade of school you completed? Did not graduate high school Some college High school graduate College graduate Technical or vocational business school Post graduate 35. What is your current employment status? Employed full-time (35+ hrs/wk) Full-time or part-time student Employed part-time (20-35 hrs/wk) Unemployed (go to question 39) Employed part-time (<20 hrs/wk) Homemaker (go to question 39) Self-employed outside the home Retired (go to question 39) Self-employed at home 36. Which answer below best describes your type of job or occupation? (Please select one answer only.) Professional, Technical & Related Machine Operators, Executive, Administrative & Managerial Assemblers & Inspectors Service Occupations Precision Production Administrative Support, Including Clerical Craft & Repair Transportation & Material Moving Sales General Labor 37. In which of the following industries are you employed? (Please select one answer only.) Construction Information Natural Resources / Mining Leisure and Hospitality Education Manufacturing Health Services / Health Care Professional / Business Services Financial Activities Transportation and Utilities Government Retail Trade Wholesale Trade Other services, please specify: ___________________________ 38. Does your employer allow you to telecommute or work from home? No Yes, please specify how often you telecommute: 5 or more days per week Less than 1 day per week but 4 days per week more than 1 day per month 3 days per week 1 day per month or less 2 days per week Never 1 day per week 39. How many people (including yourself) live in your household? ________ 40. How many people (including yourself) in your household are employed? _______ 41. What is your household income before taxes and other deductions? (Please select one answer only.) Less than $11,500 $23,800 - $24,999 $40,000 - $49,999 $11,500 - $12,499 $25,000 - $27,999 $50,000 - $74,999 $12,500 - $15,799 $28,000 - $31,999 $75,000 - $99,999 $15,800 - $19,799 $32,000 - $35,999 $100,000 - $199,999 $19,800 - $23,799 $36,000 - $39,999 $200,000 - $299,999 $300,000 or more 42. Do you own a credit or debit card? Yes No 43. Are you…? Male Female 44. What is your age? _______ years 45. Are you of Hispanic, Latino, or Spanish origin? Yes No 46. Are you…? White Black or African American Asian American Indian or Alaska Native Native Hawaiian or Other Pacific Islander Racially mixed Other, please specify: _______________________________ 47. How well do you speak English? Very well Well Not well Not at all 48. What is the primary language spoken in your home? English Spanish Other, please specify: _______________________ 49. In what country were you born? United States Other, please specify: _________________ To be eligible for the $250 cash prize, please fill in your contact information. Name: ______________________________________________________ Street: ______________________________________________________ City / Town: _______________________ State: _______ Zip: __________ Telephone: __________________________________________________ Email: ______________________________________________________ May we contact you to participate in future MTA research? Yes No Your Password / Su Contraseña: Approximately every two months, a random drawing will be held to select the winner of a $250 cash prize. To be eligible, you must complete the survey, and provide contact information; or, you may submit a postcard to “Abt SRBI, MNR Travel Survey, 275 7th Avenue, Suite 2700, New York, NY 10001” that includes: your name, home address, and telephone number and “for MTA Random Drawing.” Each drawing will be from entries received since the last drawing. The last drawing will be conducted after May 15, 2016. See the complete rules at www.srbsurvey.com/MNRSurvey/rules.html No purchase is necessary. Void where prohibited. If you are under 18 years of age, an employee of SRBI, the MTA or any of MTAs agencies, you should complete the survey but will not be eligible for the drawing. An entrants chances of winning will depend on the number of entries. Estimado cliente de MTA Metro-North, Le pedimos dedicar unos minutos para completar esta encuesta y tener la oportunidad de ganar $250. Quisiéramos saber más sobre la manera en que usted viaja y utiliza el sistema ferroviario para ayudarnos a mejorar el servicio que ofrecemos. Toda la información es importante para nosotros y se mantendrá confidencial. Si usted ya ha llenado este cuestionario en un viaje anterior, pedimos que lo llene nuevamente. ¡Gracias por su tiempo! Es fácil entregar esta encuesta, puede: 1) Regresarla al personal de encuestas a bordo del tren 2) Enviarla por correo sin costo alguno 3) Conteste a través del Internet en www.srbsurvey.com/MNRSurvey usando la contraseña que aparece en esta página. Complete esta encuesta para una oportunidad de ganar uno de diez premios de $250 en efectivo. Vaya a www.srbsurvey.com/MNRSurvey/rules.html para más detalles. Gracias por su cooperación.

LLEGADA (hacia Manhattan) 1. ¿Cuál es el propósito principal de su viaje de LLEGADA del día de hoy? (Seleccione solo una respuesta.) Viaje a / desde el lugar regular de trabajo Viaje a / desde la escuela Por razones de negocios (no al lugar de trabajo) Razones personales (p. ej., médico / visitas) Compras Recreación (p. ej., cena / entretenimiento / vacaciones) Otro, especifique: ____________________________________ 2. ¿Dónde inició su viaje de LLEGADA? (NO es la estación Metro-North. Escriba claramente.) Código Postal, si lo sabe: __ __ __ __ __ Ciudad / Pueblo: _________________________________ Estado: ___________ Dirección / Intersección más cercana: ___________________________________ 3. ¿Qué tipo de lugar es? (Seleccione solo una respuesta.) Mi Casa Casa de Amigo / Familiar Mi Trabajo Lugar de Recreación / Turismo / Hotel Mi Escuela Otro: __________________________ 4. Si NO inició su viaje de LLEGADA desde casa, díganos el código postal de su casa. Código Postal: __ __ __ __ __ 5. ¿En qué estación de Metro-North inició su viaje de LLEGADA? ____________________________________________________________ 6. ¿Cuánto tiempo tomó para llegar a esta estación? ________ minutos 7. ¿Cómo llegó hasta allá? (Seleccione todas las opciones que apliquen.) Conduje solo y me estacioné Conduje o viajé con otros y nos estacionamos, indique el número de personas en el automóvil (usted incluido): _____________ Alguien me llevó Caminé Autobús, especifique el número de ruta o autobús: _______________ Taxi / servicio de automóvil / Uber Bicicleta Transbordador Amtrak Shore Line East Otro, especifique: _________________________________________ 8. En el transcurso de su viaje de LLEGADA, ¿transbordará (transbordó) en los trenes de Metro-North para llegar al destino final? No Sí, especifique la(s) estación(es) de transbordo: Croton-Harmon White Plains South Norwalk Southeast Bridgeport Stamford North White Plains Otra, especifique: ____________________ 9. ¿En qué estación de Metro-North terminará su viaje de LLEGADA de Metro-North? Esta estación no puede ser la misma donde inició su viaje de llegada (pregunta 5.) Grand Central Terminal White Plains Harlem-125th Street Greenwich Fordham Stamford Otra, especifique: __________________________________ 10. ¿Cómo llegará desde la última estación de Metro-North hasta su destino FINAL? (Seleccione todas las opciones que apliquen.) Caminaré Taxi / servicio de automóvil / Uber Autobús, especifique la primera ruta o el número de autobús: ____________ Subterráneo, especifique la primera línea del subterráneo: Otra línea, especifique: __________ Conduciré solo Conduciré o viajaré con otros, indique el número de personas en el automóvil (usted incluido): ________ Alguien me recogerá Otro, especifique: __________________________________ 11. Después de salir del último tren de Metro-North, ¿cuántos subterráneos y/o autobuses tomará para llegar al destino final? 0 1 2 3 4 5 o más 12. ¿Utilizará una MetroCard en su camino al destino final? No Sí, Sí, especifique el tipo de tarjeta que utilizará: MetroCard de Viajes Ilimitados MetroCard Pay-Per-Ride regular, especifique el valor: Menos de $5 $5 o más para recibir una bonificación Otro tipo, especifique: _________________________ 13. ¿Cuál es el destino final de su viaje de LLEGADA? (NO es la parada de autobús, estación de subterráneo o estación de tren de Metro-North) (Escriba claramente.) Esta respuesta no puede ser la misma respuesta de la pregunta 2. Código Postal, si lo sabe: __ __ __ __ __ Ciudad / Pueblo: _____________________________ Estado: ___________ Dirección / Intersección más cercana: _______________________________ 14. ¿Qué tipo de lugar es? (Seleccione solo una respuesta.) Mi Casa Casa de Amigo / Familiar Mi Trabajo Lugar de Recreación / Turismo / Hotel Mi Escuela Otro: _________________________ 15. ¿Cuánto tiempo tomará para llegar desde la última estación de Metro-North hasta el destino final? _______ minutos 16. ¿Qué tipo de boleto de tren utilizó para su viaje de LLEGADA? (Seleccione tanto el elemento negro como el correspondiente anaranjado.) Mensual Semanal Con UniTicket Con UniTicket Sin UniTicket Sin UniTicket Viaje sencillo (un solo viaje) Ida y Vuelta Horas pico / Intermedio Horas pico / Intermedio Fuera de horas pico Fuera de horas pico Personas de la tercera edad / Personas de la tercera edad / Discapacitados Discapacitados Diez viajes Otro Horas pico / Intermedio Fuera de horas pico __________________________ Personas de la tercera edad / (especifique) Discapacitados 17. ¿Dónde compró el boleto para su viaje de LLEGADA del día de hoy? Máquina de venta de boletos Mail&Ride Ventanilla A bordo del tren WebTicket (por Internet) Otro, especifique: Dispositivo móvil __________________________ SALIDA (desde Manhattan) 18. ¿Cuándo completará (completó) la otra mitad de su viaje de SALIDA (desde Manhattan)? (Seleccione solo una respuesta.) El mismo día Otro día, indique la fecha (dd/mm/aaaa): ________ No completaré (completé) ningún viaje de salida (diríjase a la pregunta 22) 19. ¿Utilizará (utilizó) Metro-North para su viaje de salida? Sí, horario de partida del tren: ___:___ AM PM (marque una) No, describa cómo completará (completó) este viaje: ________________________________________________________ (Si la respuesta es no, diríjase a la pregunta 22) 20. ¿Utilizará (utilizó) las MISMAS estaciones de Metro-North para su viaje de SALIDA? Sí (diríjase a la pregunta 22) No 21. ¿Cuáles estaciones de Metro-North utilizará (utilizó) para su viaje de salida? Primera estación de Metro-North hacia la salida (desde Manhattan): ______________________________________________________ ¿Cómo llegará (llegó) a la primera estación de Metro-North? (Seleccione todas las opciones que apliquen.) Autobús, especifique la primera ruta o el número de autobús: _________ Subterráneo, especifique la primera línea subterráneo: Otra línea, especifique:______ Otro método, especifique: __________________________ Última estación de Metro-North donde bajará (bajó): ______________________________________________________ CUÉNTENOS MÁS ACERCA DE CÓMO VIAJA 22. ¿Por cuánto tiempo ha utilizado Metro-North? ____ años ____ meses 23. Usted viaja en Metro-North para: Propósitos de trabajo SOLAMENTE Propósitos no de trabajo SOLAMENTE Ambos 24a. En los últimos siete días (el día de hoy incluido), ¿cuántos viajes de LLEGADA hacia Manhattan tomó en Metro-North? (Indique un número total): _______ viajes 24b. ¿Cuántos viajes de LLEGADA se tomaron en cada uno de los siguientes periodos? (Si no hay ninguno, escriba “0” en los cuadros.) Día de Semana Fin de Semana Hora de llegada a la última estación MNR 5:30 AM – 10:00 AM Sábado 10:01 AM – 3:59 PM (Todo el día) 4:00 PM – 8:00 PM Domingo 8:01 PM – 2:00 AM (Todo el día) 25a. En los últimos siete días (el día de hoy incluido), ¿cuántos viajes de SALIDA desde Manhattan tomó (tomará) en Metro-North? (Indique un número total): ____ viajes 25b. ¿Cuántos viajes de SALIDA se tomaron (tomarán) en cada uno de los siguientes periodos? (Si no hay ninguno, escriba “0” en los cuadros.) Día de Semana Fin de Semana Hora de salida de la primera estación MNR 5:30 AM – 9:00 AM Sábado 9:01 AM – 3:59 PM (Todo el día) 4:00 PM – 8:00 PM Domingo 8:01 PM – 2:00 AM (Todo el día) 26. ¿Cómo hace el pago de la tarifa de Metro-North regularmente? (Seleccione todas las opciones que apliquen.) Efectivo Tarjeta de débito / Crédito Vale de tránsito / Cuenta de beneficios de traslado ACERCA DE USTED Esta información es estrictamente confidencial y se utiliza para mejorar la comunicación y comprensión de nuestros clientes y sus necesidades. 27. ¿Cuál de los siguientes ha utilizado en los últimos 30 días? (Seleccione todas las opciones que apliquen.) Computadora de escritorio o portátil Mensajes de texto Tableta / iPad (enviados o recibidos) Teléfono celular sin acceso a Internet Aplicación o widget de tránsito Smartphone, teléfono celular o PDA Facebook con acceso a Internet Twitter 28. ¿Tiene usted licencia de conducir? Sí No 29. ¿Cuántos conductores con licencia (usted incluido) hay en su hogar? _______ 30. ¿Cuántos vehículos de motor en funcionamiento (automóviles, motocicletas, camionetas, todoterreno o furgonetas) hay en su hogar? _________ 31. ¿Usted tuvo un vehículo disponible para su viaje de LLEGADA? Sí No 32. En promedio, ¿cuántos viajes toma a Manhattan EN AUTOMÓVIL por mes? ______ 33. ¿Tiene alguna discapacidad física? (Seleccione todas las opciones que apliquen.) No, no tengo Utilizar una ayuda de Dificultad con o incapacidad movilidad (bastón, etc.) de subir escaleras Está legalmente ciego Utilizar una silla de ruedas Tiene una discapacidad auditiva 34. ¿Cuál es el último grado escolar que terminó? No me gradué de la secundaria Algunos años de universidad Graduado de la secundaria Graduado de la universidad Escuela de negocios técnica o vocacional Posgrado 35. ¿Cuál es su estado de empleo actual? Empleado de tiempo completo (35 o más horas por semana) Empleado de medio tiempo (de 20 a 35 horas por semana) Empleado de medio tiempo (menos de 20 horas por semana) Trabajador independiente fuera del hogar Trabajador independiente en el hogar Estudiante de tiempo completo o medio tiempo Desempleado (vaya a la pregunta 39) Ama de casa (vaya a la pregunta 39) Jubilado (vaya a la pregunta 39) 36. ¿Cuál de las siguientes respuestas describe mejor su tipo de trabajo u ocupación? (Seleccione solo una respuesta.) Profesional, Técnico y Relacionado Inspectores, Ensambladores y Ejecutivo, Administrativo y Gerencial Operadores de Máquinas Ocupaciones de Servicio Fabricación y reparación de Asistencia Administrativa producción de precisión Transporte y Traslado de Materiales Ventas Trabajo General 37. ¿En cuál de los siguientes sectores trabaja? (Seleccione solo una respuesta.) Construcción Información Recursos Naturales / Minería Recreación y Hospitalidad Educación Manufactura Servicios de Salud / Cuidado de Servicios de Negocios / la Salud Profesionales Actividades Financieras Transporte y Servicios Públicos Gobierno Comercio al Por Menor Comercio al Por Mayor Otros Servicios, especifique: _________________________ 38. ¿Le permite su empleador trabajar fuera de la oficina o desde casa? No Sí, especifique cuán frecuente trabaja fuera de la oficina: 5 o más días por semana Menos de 1 día por semana 4 días por semana pero más de 1 día por mes 3 días por semana 1 día por mes o menos 2 días por semana Nunca 1 día por semana 39. ¿Cuántas personas (usted incluido) viven en su hogar? _______ 40. ¿Cuántas personas (usted incluido) en su hogar están empleados? _______ 41. ¿Cuál es el ingreso de su hogar antes de impuestos y otras deducciones? (Seleccione solo una respuesta.) Menos de $11,500 $23,800 - $24,999 $40,000 - $49,999 $11,500 - $12,499 $25,000 - $27,999 $50,000 - $74,999 $12,500 - $15,799 $28,000 - $31,999 $75,000 - $99,999 $15,800 - $19,799 $32,000 - $35,999 $100,000 - $199,999 $19,800 - $23,799 $36,000 - $39,999 $200,000 - $299,999 $300,000 o más 42. ¿Posea una tarjeta de crédito o débito? Sí No 43. ¿Es usted...? Hombre Mujer 44. ¿Cuál es su edad? ______ años 45. ¿Es usted hispano, latino o de origen español? Sí No 46. ¿Es usted...? Blanco Negro o Afroamericano Asiático Indio Americano o Nativo de Alaska Nativo de Hawái o Islas Pacíficas Mestizo Otro, especifique: ____________________ 47. ¿Qué tan bien habla inglés? Muy bien Bien No muy bien Nada 48. ¿Cuál es el idioma principal que hablan en su casa? Inglés Español Otro, especifique: _________________________________________ 49. ¿En qué país nació? Estados Unidos Otro, especifique: ________________________ Para participar por el premio de $250 en efectivo, llene la información de contacto. Nombre: ________________________________________________________ Dirección: _______________________________________________________ Ciudad / Pueblo: ________________ Estado: ______ Código Postal:________ Teléfono: _______________________________________________________ Correo electrónico: _______________________________________________ ¿Podemos comunicarnos con usted para participar en estudios futuros de MTA? Sí No S tu dy # 3 01 16 P LE A S E S E A L B E F O R E M A IL IN G P LE A S E S E A L B E F O R E M A IL IN G P LE A S E S E A L B E F O R E M A IL IN G

Selection of Sample Survey Instruments B-41

B-42 Public Transit Rider Origin–Destination Survey Methods and Technologies SANDAG 2015 On-Board Transit Survey (for office use only) Route Code: Dir: N S E W Time: Interviewer: Serial #: Please take a few moments to help plan for your transit needs by filling out this survey. All personal information will be kept strictly confidential and WILL NOT be shared or sold. What is your HOME ADDRESS?: (please be specific, ex: 123 W. Main St): (If you are visiting the San Diego area, please list the hotel name or address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State ZIP Code 9 Did you transfer FROM another bus/train/Trolley BEFORE getting on this bus/train/Trolley? Yes No 10. Where did you GET ON THIS bus / train/ Trolley? Please provide the nearest intersection / station name / Park&Ride lot: ______________________________________________ 11. Where will you GET OFF THIS bus / train / Trolley? Please provide the nearest intersection/station name/Park&Ride lot: ______________________________________________ 12. Will you transfer TO another bus/train/Trolley AFTER getting off this bus/train/Trolley? Yes No 13. Please list the SYSTEM and BUS / TRAIN / TROLLEY ROUTES (e.g., MTS Route 10, Trolley Blue Line, Breeze Route 316, Sprinter, Coaster, Coaster Connection Route 444) in the exact order you use them for this one-way trip. START END 1st Route 2nd Route 3rd Route 4th Route COMING FROM? 1.What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Your usual Workplace Other business related (e.g., meeting, delivery) College / University (students only) School K-12 (students only) Medical Service / Hospital (non-work) Shopping Eating / Dining Visit Friend / Relative Recreation / Sightseeing Major Sporting Event, Concert, or Conference O Escorting / Accompanying someone Airport (passengers only) Your hotel/motel/lodging Go to Question #4 Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT STREET ADDRESS of this place? (OR Intersection if you do not know) ____________________________________________ City: ______________ State: ______ ZIP: ________ 4. How did you GET FROM the place in Questions #1-3 TO THE VERY FIRST bus / train / Trolley you used for this one-way trip? Walk – how long? __________# minutes (go to Q5) Bike – how long? __________# minutes (go to Q5) Wheelchair – how long? _________# minutes (go to Q5) Skate board– how long?__________# minutes (go to Q5) Was dropped off by someone (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) Carshare (i.e. car2go, Zipcar, etc.) (answer 4a) O Taxi, Uber, Lyft, etc. (answer 4a) O Free Shuttle (answer 4a) O Other Specify______________________ 4a. Where did you park/get dropped off before the FIRST bus / train / Trolley you used for this one- way trip (Nearest intersection / Park & Ride lot below): ________________________________________________ GOING TO? 5. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Your usual Workplace Other business related (e.g., meeting, delivery) College / University (students only) School K-12 (students only) Medical Service / Hospital (non-work) Shopping O Eating / Dining Visit Friend / Relative O Recreation / Sightseeing O Major Sporting Event, Concert, or Conference O Escorting / Accompanying someone Airport (passengers only) Your hotel/motel/lodging Go to Question #8 Your HOME Go to Question #8 Other: ____________________ 6. What is the NAME of the place you are going to now? ____________________________________________ 7. What is the EXACT STREET ADDRESS of this place? (OR Intersection if you do not know) ____________________________________________ City: ______________ State: ______ ZIP: ________ 8. How will you GET TO your destination (listed in Questions #5-7) after you get off the LAST bus / train / Trolley you will use for this one-way trip? Walk – how long? _________# minutes (go to Q9) Bike – how long? _________# minutes (go to Q9) Wheelchair – how long? ________# minutes (go to Q9) Skate board– how long?________# minutes (go to Q9) Be picked up by someone (answer 8a) Get in a parked vehicle & drive alone (answer 8a) Get in a parked vehicle & drive/ride w/others (answer 8a) O Carshare (i.e. car2go, Zipcar, etc.) (answer 8a) Taxi, Uber, Lyft, etc. (answer 8a) O Free Shuttle (answer 8a) O Other Specify______________________ 8a. Where will you get your car/get picked up after the LAST bus/ train/ Trolley you are using for this one- way trip (nearest intersection / Park & Ride lot below): ________________________________________________ am / pm

Selection of Sample Survey Instruments B-43 OTHER INFORMATION ABOUT THIS TRIP ABOUT YOU AND YOUR HOUSEHOLD 14. What time did you GET ON this bus/train/Trolley? _______ : _______ a.m. / p.m. (circle one) 15. What type of fare did you use for this one-way trip? One-way fare O Regional Day Pass O Regional Plus Day Pass SPRINTER/BREEZE Day Pass Regional Monthly Pass Rapid Express Regional Monthly Pass SPRINTER/BREEZE Monthly Pass O COASTER Monthly - 1 Zone COASTER Monthly - 2 Zone O COASTER Monthly – 3 Zone COASTER Youth Monthly COASTER S/D/M Monthly College Pass – Please name college _______________________________________ Other _______________________________________ (2, 3, or 14 day pass, free, employee, etc.) 15b. Did you receive any of the following special fare discounts for your trip today? (check only one) O None O Senior (Age 60+) O Disabled O Medicare Recipient O Youth (Ages 6-18) 16. Will you (or did you) make this same trip using the same transit routes in exactly the opposite direction today? No Yes - At what time did/will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 17. Since you most recently left your home (or the place you are staying in the San Diego area) and the next time you will return home (or the place you are staying), did you or will you... (check all that apply) O No other trip O Go to work O Go to school O Go shopping Buy a meal/beverage O Visit friend/relative or attend a religious/social event O Other errands O Other (please specify):______________ 17a. [If #17 is WORK] Provide Address___________________________________________________ 17b. [If #17 is SCHOOL] Provide School Name_____________________________________________ 18. Are you a resident of? San Diego County Orange, Riverside, Imperial County Mexico Other 19. How many vehicles (cars, trucks, or motorcycles) are available to your household? _________ vehicles 19a. [If #19 is ONE OR MORE] Could you have used one of these vehicles to complete this trip? Yes No 20. Including YOU, how many people live in your household? _______ people 21. Including YOU, how many people (over age 15) in your household are employed full/part-time? _______ people 22. How many persons are traveling with you on this trip from the same origin to destination? ______ people 22a. [If #22 is ONE OR MORE] How many of these people are members of your household? ______people 23. What is your employment status? (check the one response that BEST describes you) Employed full-time (at least 35 hrs/wk) Employed part-time (less than 35 hrs/wk) Not currently employed, but seeking work Not currently employed, and not seeking work Retired Homemaker IF YOU ARE EMPLOYED: 23a. Does your employer pay all or part of your transit fare? Yes (all cost) Yes (some cost) None of the cost 24. What is your student status? (check the one response that BEST describes you) Not a student Yes – Full-time college/university Yes – Part-time college/university Yes – K - 8th grade Yes – 9th-12th grade Yes – Vocational/technical/trade school Yes - Other 25. Do you have a valid driver’s license? Yes No 26. What is your year of birth? ___________year 27. What is your Race / Ethnicity? (check all that apply) American Indian / Alaska Native Asian Black/African American Hispanic/Latino Native Hawaiian / Pacific Islander White Other: ____________________ 28. What is your gender? Male Female 29. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2014 before taxes? $14,999 or less $25,000 - $29,999 $40,000 - $44,999 $60,000 - $74,999 $15,000 - $19,999 $30,000 - $34,999 $45,000 - $49,999 $75,000 - $99,999 $20,000 - $24,999 $35,000 - $39,999 $50,000 - $59,999 $100,000 - $149,999 $150,000 or above 30. Do you speak a language other than English at home? No Yes - Which language? _____________ 30a. [If #30 = Yes] How well do you speak English? Very well Well Not very well Not at all 31. How many days a week do you ride public transit? O Less than once a week O # Days_____________ 32. How do you rate public transit service in your area? O Good O Average O Poor REGISTER TO WIN $100 People who submit an accurately completed survey will have the option of being entered in a random drawing for one of ten $100 gift cards. You must provide your home address at the beginning of the survey to be eligible. Name: ________________________________________ Phone Number: (_____) _________________________ Email address: _______________________________ Thank you for your help! If you completed this survey before getting off the bus / train / Trolley, please return your completed survey to the survey staff. If you did not have time to complete the survey during your trip, please request an envelope and return it within 24 hours to be entered into the contest.

B-44 Public Transit Rider Origin–Destination Survey Methods and Technologies COTA On-Board Transit Survey Route Code: _____________ Time: ______ am / pm Interviewer: ______ Serial #: ________ Please take a few moments to complete this important survey. Your input will be used to plan transportation improvements to transit service in the Central Ohio area. All information will be kept strictly confidential. HOME Address: (please be specific, ex: 123 W. Main St): __________________________________________ (If you are visiting the Central Ohio area, please list the address where you are staying.) City: _________________________________________ State: _____ Zip Code: _____________ Zip Code: _____________COMING FROM? 1. What type of place are you COMING FROM now (the starting place for your one-way trip)? Your usual WORKPLACE Shopping Other business related Eating/Dining Out College / University (students only) School (K-12) Airport (as an air passenger) Hotel Recreation / sightseeing Sporting event Medical appointment / doctor’s visit Social visits (friends/relatives) Personal business (bank, post office) Pick up/drop off someone (daycare, school) Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ________________________________________________ 3. What is the EXACT STREET ADDRESS of this place? ________________________________________________ OR Intersection if street address is not known: ______________________ & ______________________ City: ____________________________ Zip: ___________ 4. How did you get from the place in Question #1 to the very FIRST bus you used for this one-way trip? Walk - how many blocks did you walk? ________blocks Bike Wheelchair/scooter Was dropped off by someone going someplace else – answer 4a Drove alone and parked – answer 4a Drove or rode with others and parked – answer 4a Other: _______________________________ 4a. Where did you get dropped-off or park your vehicle? Write the nearest intersection/park-n-ride lot below: __________________________________________________ THIS BUS 9. Approximately what time did you board this bus? Hour/Minute: _____ am / pm 10. Where did you get ON this bus? Please provide the nearest intersection/park-and-ride:_________________________________________________________ 11. Where will you get OFF this bus? Please provide the nearest intersection/park-and-ride:_________________________________________________________ TRANSFERS 12. How many bus transfers DID you make between the place you are COMING FROM (in Question 1) and this bus? none one two three + 12a. [if you had 1 or more transfers] Which route did you board FIRST on this one-way trip? ___________ 12b. [if you had 2 or more transfers] Which route did you board SECOND on this one-way trip? _____________ 12c. [if you had 3 or more transfers] Which route did you board THIRD on this one-way trip? _____________ 13. How many bus transfers WILL you make AFTER you get off this bus on your way to the place you are GOING TO (in Question 5)? none one two three + 13a. [if you will make 1 or more transfers] Which route will you board NEXT on this one-way trip? ___________ 13b. [if you will make 2 or more transfers] Which route will you board SECOND on this one-way trip? ___________ 13c. [if you will make 3 or more transfers] Which route will you board LAST on this one-way trip? _____________ GOING TO? 5. What type of place are you GOING TO now (the ending place for your one-way trip)? Your usual WORKPLACE Shopping Other business related Eating/Dining Out College / University (students only) School (K-12) Airport (as an air passenger) Hotel Recreation / sightseeing Sporting event Medical appointment / doctor’s visit Social visits (friends/relatives) Personal business (bank, post office) Pick up/drop off someone (daycare, school) Your HOME Go to Question #8 Other: ____________________ 6. What is the NAME of the place you are going to now? _______________________________________________ 7. What is the EXACT STREET ADDRESS of this place? _______________________________________________ OR Intersection if street address is not known: ______________________ & ____________________ City: ___________________________ Zip: __________ 8. How will you get to your destination (the place listed in Question #5) once you get off the LAST bus you are using for this one-way trip? Walk - how many blocks did you walk? ______blocks Bike Wheelchair/scooter Be picked up by someone –answer 8a Get in a parked vehicle & drive alone–answer 8a Get in a parked vehicle & drive/ride with others –answer 8a Other: _______________________________ 8a. Where will you get picked-up or get your vehicle? Write the nearest intersection/park-n-ride lot below: ________________________________________________ (Answer the following transfer questions based on your current one-way trip between the places listed in Questions 1 and 5 above.)

Selection of Sample Survey Instruments B-45 14. How many other persons are traveling with you on this trip from the place you are COMING FROM (in Question 1) to the place you are GOING TO (in Question 5)? _______ people 14a. [If #14 is more than “0”] How many of these people are members of your household? _______ people 15. Will you (or did you) make this same trip in exactly the opposite direction today? Yes - At what time did/will you leave for this trip in the opposite direction? ____________ am/pm No 16. Since you most recently left your home (or the place you are currently staying in the Central Ohio area) and the next time you will return home (or the place you are staying), did you or will you... (check all that apply) go to work go shopping buy a meal/beverage visit friends/attend a religious or social event go to school do other errands Other (please specify):_____________________________________ OTHER IMPORTANT ITEMS 17. On average, how many days per week do you use public transportation? none one two three four five six seven 18. How did you pay for your trip today? Cash Fare All Day Pass 1-trip ticket 2-trip ticket 5-trip ticket 10-trip ticket 7-Day Pass 31-Day Pass Columbus Public/Metro School Student ID OSU/CCAD College ID Other:______ 19. Did you receive any of the following special fare discounts for your trip today? (check one) None Seniors/Key/ADA Student (9-12) Student (College) 48” tall and over, under 12 years old Child under 48” tall accompanied by adult Other: ______________________________ 20. Are you a resident of the Central Ohio area? Yes No 21. How many WORKING vehicles (cars, trucks, or motorcycles) are available to your household? None One Two Three Four or more 21a. [If #21 is more than NONE] Could you have used one of these vehicles to complete this trip? Yes No 22. Including YOU, how many people live in your household? _______ people 23. Including YOU, how many people (over age 15) in your household are employed full-time or part-time? _______ people 24. Are you:(check the one response that BEST describes you) Employed full-time Employed part-time Not currently employed but seeking work Retired Not currently employed and not seeking work Homemaker 25. Are you a student?(check the one response that BEST describes you) Not a student Yes – Full Time college/university (specify institution’s name): _______________________ Yes – student thru 12th grade Yes – Part Time college/university (specify institution’s name): ________________ Yes – other (specify institution’s name): ______________________________________ 26. Do you have a valid driver’s license? Yes No 27. Do you have an ADA certified physical disability or other disability that limits your mobility? Yes – ADA Certified disability Yes – other disability No 28. What is your AGE? Under 16 16-17 18-24 25-34 35-49 50-64 65-74 75+ 29. Are you? (check all that apply) Asian Hispanic/Latino Somali American Indian or Alaska Native White/Caucasian Black/African American Other: ____________________ 30. What is your gender? Male Female 31. Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2012 before taxes? Less than $10,000 $10,000-$14,999 $15,000-$24,999 $25,000 - $49,999 $50,000 - $74,999 $75,000 + 32. Do you speak a language other than English at home? Yes IF YES: Which one? __________________________ No 33. What is your national origin/ethnicity? __________________ 34. Do you participate in the pre-tax transit pass program or other discounted transit pass program offered through your workplace? Yes No 35. Which of the following do you use to get information on COTA schedules? (check all that apply) COTA website www.cota.com Google Transit Mobile Phone App TXT 4 NXT Paper timetables COTA Call Center (228-1776) Other COTA information 36. In what month and year did you start riding COTA? Month: ___________ Year: ___________ REGISTER TO WIN $100 People who submit an accurately completed survey will be entered in a random drawing for one of TEN $100 cash prizes. You must provide your home address at the beginning of the survey to be eligible. Your Name: ____________________________ Phone Number: (_____) _________________ Thank you for your help! If you completed this survey before getting off the bus, please return this survey to the survey staff. If you did not have time to complete the survey during your trip, please return it within 24 hours using the postage-paid envelope that was provided. Child

A BBusStop Bus Stop Including Transfers The following questions are about the one-way trip you are making now. Example of a one-way trip : Thanks for your help! 18. How long have you been riding Metro? Less than 6 months 6 - 12 months 1 - 2 years 3 - 5 years More than 5 years 19. How often do you ride Metro in the Omaha area? 5 or more days per week 3-4 days per week 1 or 2 days per week 1 or 2 days per month Less than once per month 20. How do you usually pay your fare? (mark one box) Cash Fare 10 Ride Card 30 Day Pass Pass Program Adult Adult Regular MCC Pass-to-Class Student Student Half-Fare UNO MavRide Child Child Clarkson College Senior/Disability Senior/Disability NE Medicine One Ride Card with Transfer Creighton University 21. What is your preference for purchasing your metro ticket or pass? (check all that apply) Credit Card/ Debit Card Cash Online Purchase (Using online bank account, PayPal, credit card, etc.) Other 22. Using your smart phone or other mobile device, would you be interested in: Yes No Unsure N/A Receiving Ride Alerts Knowing location of the bus relative to your bus stop Paying fare when boarding the bus 23. Do you agree or disagree with the following statements: Strongly agree Agree No opinion Disagree Strongly disagree Metro takes me where I need to go Schedule information is easily accessible I feel safe riding Metro Buses are clean Buses are on-time Drivers are helpful and friendly Making a transfer within the Metro bus system is easy Metro bus stops are easily accessible for pedestrians/bikers 24. If you would like to be entered into a drawing for one of four $25 gift cards or Phone Number Phone Number Email Email Periodically, Metro asks transit riders to complete a survey to gather information about how people use the system and rider perception of our services. This is a voluntary survey. If you agree to take the survey, please answer all the questions and return the form today to the surveyor or to the bus driver on your next Metro trip. If you would like to be entered into a drawing - es, please provide your contact information in the box at the end. 1. Where are you coming from? Medical Appointment/ Hospital Visit Home Work College or University School (K-12) Personal/Social/Recreational Visit Shopping Other 2. What is the address of the place you are coming from? Street # Street # Direction (N, S, E, W) N, S, E, W Street Name Street Name Cross Street 1 Street #1 Cross Street 2 Street #2 Zip Code Zip Code Name of Place/Landmark Example “Westroads Mall” 3. How did you get to the bus stop to board the bus? Walked/Wheelchaired/ Other Device Bicycled Drove Rode with someone else who parked near the bus stop Dropped off by someone/Uber/ taxi/rideshare 4. Where did you board the bus? Cross Street 1 Street #1 Cross Street 2 Street #2 Name of Place/Landmark Example “Westroads Mall” 5. Will you transfer to another bus? Yes No 6. Enter the bus route numbers Bus Route #1 Route #1 Bus Route #2 Route #2 Bus Route #3 Route #3 7. Where are you going? Medical Appointment/ Hospital Visit Home Work College or University School (K-12) Personal/Social/Recreational Visit Shopping Other 8. What is the address of the place you are going to? Street # Street # Direction (N, S, E, W) N, S, E, W Street Name Street Name Cross Street 1 Street #1 Cross Street 2 Street #2 Zip Code Zip Code Name of Place/Landmark Example “Westroads Mall” 9. Walk/Wheelchair/ Other Device Bicycle Drive Ride with someone else who parked near the bus stop Dropped off by someone/Uber/ taxi/rideshare 10. Where did you get-off the bus? Cross Street 1 Street #1 Cross Street 2 Street #2 Name of Place/Landmark Example “Westroads Mall” 11. How many working vehicles (cars,trucks, and motorcycles) are available in your household? 0 1 2 3 or more 12. Could you have used one of these vehicles to make THIS TRIP today? Yes No 13. Including yourself, how many people live in your household? 0 1 2 3 4 5 or more 14. What is the combined annual income for your household? Less than $15,000 $15,000 - $24,999 $25,000 - $34,999 $35,000 - $49,999 $50,000 - $74,999 $75,000 or more Do not know/Prefer not to answer 15. What is your age? 17 or under 18 - 24 years 25 - 34 years 35 - 54 years 55 - 64 years 65 years and over 16. What is your gender? Male Female 17. What is your race or ethnicity? Black/ African American White/ Non-Hispanic Hispanic/ Latino(a) Asian American Indian Other 2017 Rider Survey

Selection of Sample Survey Instruments B-47 UTA 2015 On-Board Transit Survey (for office use only) Route Code: Dir: N S E W Time: Interviewer: Serial #: Please take a few moments to help plan for your transit needs by filling out this survey. All personal information will be kept strictly confidential and WILL NOT be shared or sold. What is your HOME ADDRESS? (please be specific, ex: 123 W. Main St): (If you are visiting the Salt Lake City area, please list the hotel name or address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code 9. Did you transfer FROM another bus or train BEFORE getting on this bus? Yes No 10. Where did you GET ON THIS bus? Please provide the nearest intersection / station name / Park-n-Ride lot: ______________________________________________ 11. Where will you GET OFF THIS bus? Please provide the nearest intersection / station name / Park-n-Ride lot: ______________________________________________ 12. Will you transfer TO another bus or train AFTER getting off this bus? Yes No 13. Please list the BUS and TRAIN ROUTES in the exact order for this one-way trip. START END 1st Route 2nd Route 3rd Route 4th Route COMING FROM? 1. What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Work College / University (students only) School K-12 (students only) Medical Service / Hospital (non-work) Shopping Recreation / Sightseeing / Restaurant Social Visit / Church / Personal Personal business or errands Airport (passengers only) Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM the place in Questions #1-3 TO THE VERY FIRST bus or train you used for this one-way trip? Walk Bike Wheelchair Was dropped off by someone (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) Taxi (answer 4a) Uber, Lyft, etc. (answer 4a) 4a. Where did you board the FIRST bus / train you used for this one-way trip? (Nearest intersection / Park-n-Ride lot): GOING TO? 5. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Work College / University (students only) School K-12 (students only) Medical Service / Hospital (non-work) Shopping Recreation / Sightseeing / Restaurant Social Visit / Church / Personal Personal business or errands Airport (passengers only) Your HOME Go to Question #8 Other: ____________________ 6. What is the NAME of the place you are going to now? ____________________________________________ 7. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 8. How will you GET TO your destination (Qs #5-7) after you get off the LAST bus or train you will use for this one-way trip? Walk Bike Wheelchair Be picked up by someone (answer 8a) Get in a parked vehicle & drive alone (answer 8a) Get in a parked vehicle & drive/ride w/others (answer 8a) Taxi (answer 8a) Uber, Lyft, etc. (answer 8a) 8a. Where will you get off the LAST bus / train you are using for this one-way trip? (Nearest intersection / Park-n-Ride lot): ________________________________________________ am / pm

OTHER INFORMATION ABOUT THIS TRIP ABOUT YOU AND YOUR HOUSEHOLD 14. What time did you BOARD this bus? _______ : _______ am / pm (circle one) 15. What fare payment methods were used for this one-way trip? (select all that apply) Cash Bus tokens Paper Monthly Pass/Day Pass/Month Pass One-Way/Round Trip Ticket U of U Electronic Pass (Tap On) Other Electronic Fare Payment (Tap On) Senior/Disabled Reduced Fare FAREPAY Medicaid Punch Card Free Fare Zone Other____________________ 16. Will you (or did you) make this same trip using the same transit routes in exactly the opposite direction today? No Yes - At what time did/will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 17. How often do you ride UTA? 7 days per week 6 days per week 5 days per week 4 days per week 3 days per week 2 days per week 1 day per week Less than once per week First time riding 18. Did you have another option to make this trip today? Yes- I could have driven, carpooled, biked, taxi, Uber, etc. No- Riding UTA or walking was my only option 19. How many vehicles (cars, trucks, or motorcycles) are available to your household? _________ vehicles 19a. [If #19 is more than NONE] Could you have used one of these vehicles for this trip? Yes No 19b. [If #19 is NONE] Are you planning to buy a car as soon as you are able? Yes No 20. Including YOU, how many people live in your household? _______ people 21. Including YOU, how many people (over age 15) in your household are employed full/part-time? ____ people 22. How many children under age 5 are you traveling with today? _______ people 23. What is your employment status? (check the one response that BEST describes you) Employed full-time Employed part-time Self-Employed (full or part-time) Homemaker Retired Not currently employed 24. What is your student status? (check the one response that BEST describes you) Not a student Yes – Full or Part-time College/university Yes – K - 12th grade Yes – other_________________________ 25. Do you have a disability that limits the kinds of transportation you use? Yes No 26. Do you have a valid driver’s license? Yes No 27. Do you have a smartphone (e.g. iPhone, Android / Windows Phone, Blackberry, etc.)? Yes No 28. What is your AGE? Under 16 16-18 18-24 25-34 35-44 45-54 55-64 65+ 29. What is your race / ethnicity? (check all that apply) American Indian / Alaska Native Asian Black/African American Hispanic/Latino Native Hawaiian / Pacific Islander White Other: ____________________ 30. What is your gender? Female Male 31. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2014 before taxes? Less than $10,000 $20,000 - $24,999 $50,000 - $74,999 $150,000 - $199,999 $10,000 - $14,999 $25,000 - $29,999 $75,000 - $99,999 $200,000 - $249,999 $15,000 - $19,999 $30,000 - $49,999 $100,000 - $149,999 $250,000 or above 32. Do you speak a language other than English at home? No Yes - Which language? _____________ 31a. [If #31 is Yes] How well do you speak English? Very Well Well Less than well Not at all Please provide your contact info in the event that we need to contact you to better understand your answers. Your Name: ___________________________________ Phone Number: (_____) _________________________

What is your age? Under 18 18 to 21 22 to 34 35 to 44 45 to 64 65 or over Do you currently have a valid driver’s license? Yes No How many usable vehicles are in your household? 0 1 2 3 or more What is your gender? Man ____________ (specify) Woman Prefer not to say How do you self-identify by race? (Check all that apply.) American Indian or Alaska Native Asian Black or African American Native Hawaiian or other Pacific Islander White Other (specify) _________________ Prefer not to say Are you Hispanic or Latino/Latina? Yes No Prefer not to say How many people are in your household? ___________ (include yourself ) What is your current household income? Less than $14,500 $76,000 to $108,499 $14,500 to $28,999 $108,500 to $151,999 $29,000 to $43,499 $152,000 or more $43,500 to $57,999 Prefer not to say $58,000 to $75,999 Are you generally able to understand basic directions spoken or written in English? Always Often Sometimes Never Prefer not to say In what language do you prefer to receive information about riding the MBTA? English Other (specify) _____________ ABOUT ME Solicite esta encuesta en español. Peça uma cópia deste questionário em português. Nhôs podi pedi ês pesquisa na Creolo di Cabo Verde. Demandez ce questionnaire en français. Yêu cầu phiếu khảo sát bằng tiếng Việt. Please seal here with tape. Do not staple. The needs your participation The MBTA is required to survey riders every five years to identify rider demographics and travel patterns. All answers are confidential. Please take a few minutes to complete this census The MBTA will use the results of this census to plan future service and to make sure service is provided fairly. Go online to www.mbta.com/census or use this form, and either return it to a survey distributor or drop it in the mail (no stamp needed). Does this look familiar? If you have previously completed the Rider Census online or on paper, please do not fill it out again. Estimated completion time: 5 to 10 minutes 12 3 6 9 Rider Census

Please tell us about the most recent one-way trip that you made using the MBTA. Please include the entire trip from your start location to your destination. Date of Trip (MM/DD/YY) ____ / ____ / ____ TRANSFER ? Yes No Pay-per-ride CharlieCard (plastic) CharlieTicket (paper) Full cash fare on board mTicket (single/multi-ride) 10-ride/single-ride ticket Student reduced fare (S-Card) Senior reduced fare Disability reduced fare Monthly pass Local Bus LinkPass (Subway + Bus) Student (M-5, M-7), Youth Pass Senior LinkPass TAP Pass Commuter Rail Zone _____ mTicket Zone ______ Boat Inner Express Bus Outer Express Bus 1-day LinkPass 7-day LinkPass Blind Access Card Other ________________ M Y T R I P S T A R T E D A T . . . Nearest intersection ________________ at _________________ City or town _________________________ Zip code _________ M Y T R I P E N D E D A T . . . Nearest intersection _____________ at ______________ City or town ________________ Zip code ___________ F I R S T M B T A S E R V I C E P HOW I PAID MY FARE How long did it take? ________ minutes 12 3 6 9 Walked Bicycled Drove alone Carpooled and parked Dropped off by: Personal vehicle Taxi/rideshare company THE RIDE Private shuttle/other transit HOW I GOT TO THE FIRST MBTA SERVICE Last MBTA service _____________________________________ Exited at ________________________________ stop/station/dock Exited or transferred at: _______________________ stop/station/dock I M A K E T H I S T R I P O N T H E M BTA . . . 6-7 days a week 5 days a week 3-4 days a week 1-2 days a week 1-3 days a month Less than once a month Please check all that apply: Walk Bicycle Drive alone Drive or ride in a carpool Take a taxi or use a rideshare company Take a private shuttle/other transit Different MBTA service _____________ Other _________________________ OTHER WAYS I MAKE THIS TRIP UBER/LYFT TAXI Do you sometimes make this trip another way? Yes No $ and now, about you S E C O N D M B T A S E R V I C E T H I R D M B T A S E R V I C E My home My work My school Shopping Personal errand (bank, daycare, etc.) Medical or other appointment Social/recreational/entertainment activity Religious/civic/volunteer activity Intercity transfer (airport/Amtrak/intercity bus) Other _________________________________ TRANSFER ? Yes No TRANSFER ? Yes No Boarded at: _______________________________ stop/station/dock How long did it take? ________ minutes 12 3 6 9 Walked Bicycled Drove alone Carpooled Picked up by: Personal vehicle THE RIDE Taxi/rideshare company Private shuttle/other transit HOW I GOT TO MY FINAL DESTINATION My home My work My school Shopping Personal errand Medical or other appointment Social/recreational/entertainment activity Religious/civic/volunteer activity Intercity transfer Other __________________________ I arrived at this location at ___ : ___ AM PM 12 3 6 9 I left this location at ___ : ___ AM PM 12 3 6 9 Exited or transferred at: _______________________ stop/station/dock Exited or transferred at: _______________________ stop/station/dock Bus (Route #) _____________________________ Silver Line (#/name) ________________________ Mattapan Trolley Red Line Orange Line Blue Line Green Line in subway, or at Lechmere or Science Park Green Line on surface: B C D E Commuter Rail Line (name) ___________________ Commuter/Ferry Boat Line (name) ______________ Bus (Route #) _____________________________ Silver Line (#/name) ________________________ Mattapan Trolley Red Line Orange Line Blue Line Green Line in subway, or at Lechmere or Science Park Green Line on surface: B C D E Commuter Rail Line (name) ___________________ Commuter/Ferry Boat Line (name) ______________ Bus (Route #) _____________________________ Silver Line (#/name) ________________________ Mattapan Trolley Red Line Orange Line Blue Line Green Line in subway, or at Lechmere or Science Park Green Line on surface: B C D E Commuter Rail Line (name) ___________________ Commuter/Ferry Boat Line (name) ______________ RIDETHE RIDETHE

Selection of Sample Survey Instruments B-51 (for office use only) Route Code: Time: Interviewer: Direction: Please take a few moments to help plan for your transit needs by filling out this survey. All personal information will be kept strictly confidential and WILL NOT be shared or sold. What is your HOME ADDRESS: (please be specific, ex: 123 W. Main St): (If you are visiting the San Francisco/Oakland area, please list the address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code 11. INCLUDING THIS BUS, how many TOTAL BUSES/TRAINS will you use to make THIS ONE-WAY TRIP? One, only this bus Two Three 11a. Please list the routes and/or rail stations in the exact order you use them for this one-way trip. START END 1st route #/rail station 2nd route/rail station 3rd route/rail station 4th route/rail station 5th route/rail station COMING FROM? 1. What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Your usual WORKPLACE Work related Your HOME Go to Question #4 Hotel Residence (Visitor Only) Social or recreational Shopping School (K-12) (student only) College or University (student only) Airport (airline passenger only) Medical / dental Dining / coffee Escorting others pick up/dropoff Personal business Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM the place in Question #1 TO THE VERY FIRST bus or train you used for this one-way trip? Walked all the way: how far did you walk? _______blocks BIKE BIKE SHARE Personal Bike Was dropped off using Uber, Lyft, or similar service (answer 4a) Taxi (answer 4a) Was dropped off by someone – not a service (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) 4a. Where did you get ON the first bus or train you used for this one-way trip (Write the nearest intersection / park-and-ride lot / rail station below): ________________________________________________ 5. Where did you get ON this bus? Please provide the nearest intersection / stop or station name / park-and-ride lot: GOING TO? 6. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Your usual WORKPLACE Work related Your HOME Go to Question #9 Hotel Residence (Visitor Only) Social or recreational Shopping School (K-12) (student only) College or University (student only) Airport (airline passenger only) Medical / dental Dining / coffee Escorting others (children, elderly) Personal business Other: ____________________ 7. What is the NAME of the place you are going to now? ____________________________________________ 8. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 9. How will you GET TO your destination (listed in Question #6) after you get off the LAST bus or train you will use for this one-way trip? Walk all the way: how far did you walk? _______blocks BIKE BIKE SHARE Personal Bike Dropped off using Uber, Lyft, or similar service (answer 9a) Taxi (answer 9a) Dropped off by someone – not a service (answer 9a) Drive alone (answer 9a) Drive or ride with others (answer 9a) 9a. Where will you get off the last bus or train you are using for this one-way trip (Write the nearest intersection / park-and-ride lot / rail station below): ________________________________________________ 10. Where will you get OFF this bus? Please provide the nearest intersection / stop or station name / park-and-ride lot: am / pm

B-52 Public Transit Rider Origin–Destination Survey Methods and Technologies OTHER INFORMATION ABOUT THIS TRIP(s) Other Information 12. What time did you BOARD this bus? _______ : _______ am / pm (circle one) 12a. Will you (or did you) make this same trip on exactly the same routes in the opposite direction today? No Yes - At what time did/will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 13. What kind of fare did you pay for this trip? Transbay Local 14. What fare category did you pay? Adult Senior Disabled Youth Other 15. How did you pay for this one-way trip? BY CLIPPER BY CASH OR PAPER BY OTHER Cash value on Clipper Cash (coins and bills) EasyPass Monthly pass on Clipper Day Pass bought earlier in day RTC Monthly Sticker Transfer from different Agency Other_______________ Other Clipper_________ Day Pass purchased on this bus 15a. How many total AC Transit did or will you use today (include this bus in total count for the day) 16. How many days in a typical week do you ride AC Transit? 7 days/week 5 days/week 2-4 days/week 1 day/week 2-3 times/month 1 time/month occasionally 17. Outside of AC Transit, which of the following do you use to get around in a week? (mark all that apply) Drive myself Get dropped off Carpool Casual Carpool Uber/Lyft/similar rideshare Biking Walking Private Shuttle BART Ferry Other Public Transit _______________ Other _________________ 18. If you were unable to pay with cash today, which of the following payment methods might you use? (mark all that apply) Clipper card w/cash I’ve added at Walgreens/BART station/etc Clipper card with cash value I auto-load from a bank account App on my phone with value I added at a grocery store/drugstore/etc or paid using a pre-paid card I purchased at a store Credit/debit card Smartphone app like ApplePay/GoogleWallet If I couldn’t pay cash I wouldn’t ride AC Transit ABOUT YOU AND YOUR HOUSEHOLD 19. How many working vehicles (auto or motorcycles) are available to your household? _________ vehicles 20. Do you have a smart phone? Yes No 20a. Do you have enough data to use the internet today? Yes No 21. Including YOU, how many people live in your household? _______ people 22. Including YOU, how many adults (age 16 and older) that are employed full or part time live in your household? _______ people 23. Are you a student? (check the one response that BEST describes you) Not a student Yes – Full Time college/university Yes – K - 12th grade Yes – Part Time college/university Yes – vocational/technical/trade school Yes – other 23a. [If #23 is Yes] Please specify your college/university/school name and address:____________________ 24. What year were you born? ________ 25. Are you? (check all that apply) Latino/Hispanic Black/African American Asian Middle Eastern/North African American Indian / Alaska Native Native Hawaiian / Pacific Islander White Other: _____________ 26. What is your gender? Male Female Other Gender: ___________________ 27. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2016 before taxes? Below $10,000 $50,000 - $74,999 $10,000-$24,999 $75,000 - $99,999 $25,000-$34,999 $100,000 - $149,999 $35,000-$49,999 $150,000 or more Not provided 28. Do you speak a language other than English at home? No Yes - Which language? _____________ IF YES: How well do you speak English? Very Well Well Less than well Not at all WIN A PRIZE!!!!! People who submit an accurately completed survey will be entered in a random drawing for a chance to win a $399 Visa gift card. Name: ________________________________________ Phone Number: (_____) _________________________ E-mail address: _______________________________

Selection of Sample Survey Instruments B-53 RTD 2015 On-Board Transit Survey (for office use only) Route Code: Dir: N S E W Time: Interviewer: Serial #: Please take a few moments to help plan for your transit needs by filling out this survey. All personal information will be kept strictly confidential and WILL NOT be shared or sold. What is your HOME ADDRESS? (please be specific, ex: 123 W. Main St): (If you are visiting the Denver area, please list the hotel name or address where you are staying) ______________________________________________ ______________________ _________ _________ Street Address City State Zip Code 9. Did you transfer FROM another bus/train BEFORE getting on this bus/train? Yes No 10. Where did you GET ON THIS bus / train? Please provide the nearest intersection / station name / Park-n-Ride lot: ______________________________________________ 11. Where will you GET OFF THIS bus / train? Please provide the nearest intersection / station name / Park-n-Ride lot: ______________________________________________ 12. Will you transfer TO another bus/train AFTER getting off this bus/train? Yes No 13. Please list the BUS / TRAIN ROUTES in the exact order you use them for this one-way trip (Including the Free MallRide and Free MetroRide) START END 1st Route 2nd Route 3rd Route 4th Route COMING FROM? 1. What type of place are you COMING FROM NOW? (the starting place for your one-way trip) Work College / University (students only) School K-12 (students only) Medical Service / Hospital (non-work) Shopping Recreation / Sightseeing / Restaurant Social Visit / Church / Personal Airport (passengers only) Your HOME Go to Question #4 Other: ____________________ 2. What is the NAME of the place you are coming from now? ____________________________________________ 3. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 4. How did you GET FROM the place in Questions #1-3 TO THE VERY FIRST bus / train you used for this one-way trip? Walk – how long did you walk? ________# minutes Bike – how long did you bike? ________# minutes Wheelchair – how long? ________# minutes Was dropped off by someone (answer 4a) Drove alone and parked (answer 4a) Drove or rode with others and parked (answer 4a) Car share (e.g. Car2go, etc.) (answer 4a) O Taxi, Uber, Lyft, etc. (answer 4a) 4a. Where did you board the FIRST bus / train you used for this one-way trip? (Nearest intersection / Park-n-Ride lot): ________________________________________________ GOING TO? 5. What type of place are you GOING TO NOW? (the ending place for your one-way trip) Work College / University (students only) School K-12 (students only) Medical Service / Hospital (non-work) Shopping O Recreation / Sightseeing / Restaurant Social Visit / Church / Personal Airport (passengers only) Your HOME Go to Question #8 Other: ____________________ 6. What is the NAME of the place you are going to now? ____________________________________________ 7. What is the EXACT ADDRESS of this place? (OR Intersection if you do not know the exact address: ) ____________________________________________ City: ______________ State: ______ Zip: ________ 8. How will you GET TO your destination (listed in Questions #5-7) after you get off the LAST bus / train you will use for this one-way trip? Walk – how long will you walk? ________# minutes Bike – how long will you bike? ________# minutes Wheelchair – how long? ________# minutes Be picked up by someone (answer 8a) Get in a parked vehicle & drive alone (answer 8a) Get in a parked vehicle & drive/ride w/others (answer 8a) Car share (e.g. Car2go, etc.) (answer 8a) O Taxi, Uber, Lyft, etc. (answer 8a) 8a. Where will you get off the LAST bus / train you are using for this one-way trip? (Nearest intersection / Park-n-Ride lot): ________________________________________________ am / pm

B-54 Public Transit Rider Origin–Destination Survey Methods and Technologies OTHER INFORMATION ABOUT THIS TRIP ABOUT YOU AND YOUR HOUSEHOLD 14. What time did you BOARD this bus? _______ : _______ am / pm (circle one) 15a. What fare payment methods were used for this one-way trip? (select all that apply) Cash O Transfer O Day Pass 10 Ride Monthly Pass College Pass O Eco Pass Free Other__________________________ 15b. What type of fare was this? (choose only one answer) Regular Disabled O Senior (Over 65) O Student (age 6-19) 16. Will you (or did you) make this same trip using the same transit routes in exactly the opposite direction today? No Yes - At what time did/will you leave for this trip in the opposite direction? ______:______ am/pm (circle one) 17. If RTD services were not available, how would you have made this trip? Would have walked Would have driven myself O Would have ridden with someone else O Would have bicycled O Would have taken a taxi, Uber, Lyft, etc. O Would not have made this trip 18. Are you a visitor to the Denver area? No Yes (if YES, please skip to after Q29) 19. How many vehicles (cars, trucks, or motorcycles) are available to your household? _________ vehicles 19a. [If #19 is more than NONE] Could you have used one of these vehicles for this trip? Yes No 20. Including YOU, how many people live in your household? _______ people 21. Including YOU, how many people (over age 15) in your household are employed full/part-time? ____ people 22. Are you: (check the one response that BEST describes you) Employed full-time Employed part-time Not currently employed Disabled and unable to work Retired Homemaker 23. Are you a student? (check the one response that BEST describes you) Not a student Yes – Full or Part-time College/university Yes – K - 12th grade Yes – other_________________________ 24. Do you have a valid driver’s license? Yes No 25. What is your AGE? Under 16 16-19 20-34 35-50 51-64 65+ 26. Are you? (check all that apply) American Indian / Alaska Native Asian Black/African American Hispanic/Latino Native Hawaiian / Pacific Islander White Other: ____________________ 27. What is your gender? Male Female 28. Which of the following BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME in 2014 before taxes? Less than $15,000 $25,000 - $29,999 $40,000 - $44,999 $75,000 - $99,999 $15,000 - $19,999 $30,000 - $34,999 $45,000 - $49,999 $100,000 - $149,999 $20,000 - $24,999 $35,000 - $39,999 $50,000 - $74,999 $150,000 or above 29. Do you speak a language other than English at home? No Yes - Which language? _____________ 29a. [If #29 is Yes] How well do you speak English? Very Well Well Less than well Not at all REGISTER TO WIN $100 People who submit an accurately completed survey will be entered in a random drawing for one of Ten $100 Visa gift cards. You must provide your home address at the beginning of the survey to be eligible. Your Name: ___________________________________ Phone Number: (_____) _________________________ E-mail address: _______________________________ Thank you for your help! If you completed this survey before getting off the bus, please return this survey to the survey staff. If you did not have time to complete the survey during your trip, please request an envelope and return it within 24 hours to be entered into the contest