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2 â¢ Secretary: Christopher Hedges, TRB â¢ ACRP Manager: Michael A. Salamone, TRB (deceased) The AOC directed staff to invite recognized col- leagues from the airport industry to participate in the Thought Leader Forum. Invitees were carefully chosen to represent diverse disciplines and primary industry stakeholder groups. The following is a list of invited guests who participated in the forum. â¢ Patti Clark, Embry-Riddle University Aero- nautical University â¢ Jeremy Lampert, Southwest Airlines â¢ Kim Kenville, University of North Dakota â¢ Angela Newland, CCI Engineering Services â¢ Ramon Ricondo, Ricondo & Associates â¢ Johanna Zmud, Texas A&M University Transportation Institute â¢ Steve Grossman, Jacksonville Aviation Authority â¢ Scott Brockman, MemphisâShelby County Airport Authority â¢ Kiran Merchant, Merchant Aviation â¢ Candace Cronin, ICF â¢ GaÃ«l Le Bris, WSP USA â¢ Peter Mandle, InterVISTAS â¢ Mary Ellen Eagan, HMMH â¢ Trish Hiatt, FAA â¢ Sheri Ernico, LeighFisher â¢ Robert Poole, Reason Foundation 2. PRE-FORUM SURVEY OF PARTICIPANTS 2.1 Survey Development Prior to the Thought Leaders Forum, ACRP staff sent a pre-Forum online survey via email on Janu- ary 16, 2018, to help shape the Forum discussion. The survey listed 35 topical categories related to the future of the airport industry, and survey participants were asked to rank them according to what they thought was the highest-priority emerging issue in airports. The goal of the pre-Forum online survey was not to identify specific airport-related issues, but to begin the discussion about the most impor- tant topical categories to be discussed as a group at the Forum itself. In addition to the topical category ranking, an open text field was provided for partici- pants to share new or emerging topics or issues that did not appear among the 35 topical categories. 2.2 Survey Participants Twenty-six of the Forum participants responded to the survey. Twenty of the 26 respondents identi- fied themselves as follows: â¢ Gloria Bender â¢ Scott Brockman â¢ Rochelle L. Cameron â¢ Patti Clark â¢ Candace Cronin â¢ Mary Ellen Eagan â¢ Kitty Freidheim â¢ Kelly Johnson â¢ Kim Kenville â¢ Jeremy Lampert â¢ GaÃ«l Le Bris â¢ Peter Mandle â¢ Margaret McKeough â¢ Kiran Merchant â¢ Frank Miller â¢ Angela Newland â¢ Chris Oswald â¢ Ramon Ricondo â¢ Melissa Sabatine â¢ Johanna Zmud 2.3 Survey Results The results from the survey included a ranking of all 35 of the topical categories according to what participants considered the most important to the future of the airport industry. As noted in Table 1, all 35 topical categories were ranked by survey respondents, with the highest- ranked category (Passenger Experience and Cus- tomer Service) receiving 18 survey responses and the lowest-ranked category (Communications and Marketing) receiving 2 survey responses. The second-highest ranked topical category (Financial and Infrastructure Funding) received 16 survey responses. The top 12 ranked topical categories, receiving nine or more survey responses each, are in bolded type in Table 1. The topical category ranking exercise was followed by a question to survey participants to assess whether there were any additional topics not included in ACRPâs original list of 35 topical cat- egories (as shown in Table 1). The question asked: âAre there any new or emerging issues that do not appear in the (topical category ranking) list above?â
3 Table 1 Ranking of topical categories from pre-Forum online survey. Rank Topical Category Score Number of Rankings Passenger Experience and Customer Service 1 546 18 Financial and Infrastructure Funding 2 517 16 Revenue Generation 3 438 14 Unmanned Aerial Systems (UAS) and Drones 4 390 13 Security and Anti-Terrorism 5 363 12 Privatization 6 348 12 Sustainability 7 323 11 Transportation Network Companies (TNCs) 8 313 11 Resiliency 9 313 10 Air Service 10 313 10 Safety and Short Message Service (SMS) 11 310 10 Workforce Development 12 265 9 Connectivity, Virtual Reality, Cloud Storage, Wi-Fi, CUPPS, etc. 13 261 9 Leadership Succession 14 245 8 Environmental Policy, Planning, and Compliance 15 236 8 Design and Construction 16 212 7 Governance and Organizational Structure 17 189 6 Policy 18 185 6 Project Delivery 19 182 6 Noise Impacts 20 181 6 Asset Management 21 166 6 Planning 22 155 5 Air Quality 23 151 5 Profitability 24 147 5 Human Resources 25 139 5 Biometrics 26 121 4 Commercial Space 27 117 4 General Aviation 28 117 4 Public Safety 29 92 3 Airline Economics and Forecasting 30 90 3 Legal 31 85 3 Government and Community Relations 32 81 3 Operations and Maintenance 33 65 2 Water Quality 34 61 2 Communications and Marketing 35 59 2