National Academies Press: OpenBook

Managing the Transit Scheduling Workforce (2019)

Chapter: Appendix B - List of Survey Participants

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Page 139
Suggested Citation:"Appendix B - List of Survey Participants." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Page 139
Page 140
Suggested Citation:"Appendix B - List of Survey Participants." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Page 140
Page 141
Suggested Citation:"Appendix B - List of Survey Participants." National Academies of Sciences, Engineering, and Medicine. 2019. Managing the Transit Scheduling Workforce. Washington, DC: The National Academies Press. doi: 10.17226/25457.
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Page 141

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

139 A P P E N D I X B List of Survey Participants Transit Agency Type1 Operations Model2 Peak Vehicles3 Schedule Creation4 Short Name Agency Service Provider Scheduling Firm Other Alameda-Contra Costa Transit District AC Transit Urban- Large DO&PT 499 X Blue Lake Rancheria BLRTS Tribal DO 3 X Charlottesville Area Transit CAT Urban- Small DO 22 X Chicago Transit Authority CTA Urban- Large DO 2,712 X City of Bullhead BATS Rural DO 5 X City of Cerritos COW Urban- Small PT 5 X City of Fort Lauderdale Sun Trolley Urban- Small PT 16 X City of Oneonta OPT Rural DO 12 X City of Petaluma Petaluma Transit Urban- Small PT 9 X City of Phoenix Public Transit Department dba Valley Metro Valley Metro Urban- Large PT 456 X City of Portland Portland Streetcar Urban- Large PT 16 X City Transit Management Company, Inc. Citibus Urban- Medium DO 60 X Clackamas County Social Services Mt. Hood Express Rural DO&PT 5 X X Denver Regional Transportation District RTD Urban- Large DO&PT 1,031 X X X Des Moines Area Regional Transit Authority DART Urban- Medium DO&PT 113 X X Fairmont Marion County Transit Authority FMCTA Rural DO 14 X (continued on next page)

140 Managing the Transit Scheduling Workforce Transit Agency Type1 Operations Model2 Peak Vehicles3 Schedule Creation4 Short Name Agency Service Provider Scheduling Firm Other Transit District Medium Knoxville Area Transit KAT Urban- Small DO X Laredo Transit Management, Inc. El Metro Urban- Medium DO X Lehigh and Northampton Transportation Authority LANTA Urban- Medium DO&PT X Maryland Transit Administration MDOT MTA Urban- Large DO&PT X X Mass Transit Department–City of El Paso Sun Metro Urban- Medium DO&PT X Metropolitan Atlanta Rapid Transit Authority MARTA Urban- Large DO&PT X Metropolitan Council Metro Transit Urban- Large PT X Mid-Ohio Valley Transit Authority Easy Rider Urban- Small DO X North County Transit District NCTD Urban- Medium PT X X X Omnitrans OMNI Urban- Large DO&PT X Orange County Transportation Authority OCTA Urban- Large DO&PT X Oswego County OCO Rural PT X South Central Tennessee Development District SCTDD Rural DO X South Florida Regional Transportation Authority TRI-Rail Urban- Large PT X 59 36 71 1,141 125 673 68 18 169 169 471 16 6 66 Fort Bend County Public Transportation Fort Bend Transit Urban- Medium PT 25 X GO Transit GO Transit Canada5 -- -- X Harris County Community Services Department, Office of Transit Services Harris County Transit Urban- Large PT 11 X Hill Country The Hop Urban- DO 14 X

List of Survey Participants 141 Transit Agency Type1 Operations Model2 Peak Vehicles3 Schedule Creation4 Short Name Agency Service Provider Scheduling Firm Other Commission of Hampton Roads University of Georgia Transit System UGA Urban- Small DO 45 X Upper- Cumberland Human Resource Agency UCHRA Rural DO 11 X Washington Metropolitan Area Transit Authority WMATA Urban- Large DO&PT 2,255 X Westchester County Bee-Line System The Bee- Line System Urban- Medium PT 264 X Yosemite Area Regional Transportation System YARTS Rural PT 12 X Total 38 6 3 3 -- indicates that the data or information was not available in the National Transit Database. 1 The Type column shows the classification system used by the project team during transit agency selection. The project team attempted to obtain broad representation, including agencies that were rural; small, medium, and large urban; and Canadian. 2 Operations model refers to whether the agency directly operates (DO) or purchases transportation (PT) or both (DO&PT), based on data from the National Transit Database. 3 Peak vehicles were obtained from the National Transit Database. 4 Schedule creation options were self-reported by survey respondents; transit agencies could select more than one option. Agency means that the transit agency creates transit schedules using in-house resources and staff. Service provider means that the transit agency uses a contracted service provider to create transit schedules. Scheduling firm means that the transit agency uses the services of a scheduling firm or other third party (not the service provider) to create transit schedules. Other means the transit agency has some other arrangement to create transit schedules. 5 GO Transit is classified as a Canadian respondent in this table; however, in most of the report’s analyses, GO Transit is placed into the Large Urban agency type. Southeastern Pennsylvania Transportation Authority SEPTA Urban- Large DO&PT X The City of Bowling Green/Community Action of Southern Kentucky CASK Urban- Small DO X The Eastern Contra Costa Transit Authority Tri Delta Transit Urban- Medium PT X Transportation District HRT Urban- Large DO&PT 1,948 6 52 245 X

Next: Appendix C - Detailed Analysis of Select Survey Questions »
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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 143: Managing the Transit Scheduling Workforce examines how transit agencies are recruiting, training, developing, and retaining schedulers. In the case where transit agencies use third parties to create schedules, the report also shows how transit systems manage those third parties.

The report is designed to assist transit agencies in managing their transit scheduling human capital. The report presents an overview of the practices and procedures transit agencies use to manage their scheduling workforce and will allow agencies to compare what they are currently doing with what others are doing in this area. The report also analyzes how transit systems are evolving their practices to adapt to industry and technological changes. It provides transit systems with new ideas and strategies to retain good schedulers.

The report also presents a literature review and results of a survey of transit agencies that use transit schedulers in their workforce. Case examples of five transit systems are provided; these present an in-depth analysis of various recruitment, selection, training, retention, and performance management strategies.

Transit schedules provide the blueprint for fixed-route transit—they affect operating and capital costs, safety, customer satisfaction, and operator well-being and health. Although scheduling has moved from a largely paper-based practice to one that now uses purposebuilt scheduling software and utilizes data collected from automated systems, transit scheduling is still a human process that is merely assisted by software and data.

Knowledgeable people are needed to perform most scheduling tasks, supply direction, and provide quality control. Moreover, the increasing availability and reliance on data and scheduling software are gradually changing the nature of a transit scheduler’s job—making computer and data analysis skills and acumen increasingly central to the transit scheduler role.

The scheduling process is labor intensive, detail driven, and ripe with opportunities for errors; to be done well, scheduling requires qualified and talented transit schedulers.

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