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Suggested Citation:"Table of Contents." National Academies of Sciences, Engineering, and Medicine. 2019. Social and Economic Sustainability Performance Measures for Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/25461.
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Page 3
Page 4
Suggested Citation:"Table of Contents." National Academies of Sciences, Engineering, and Medicine. 2019. Social and Economic Sustainability Performance Measures for Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/25461.
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Page 4
Page 5
Suggested Citation:"Table of Contents." National Academies of Sciences, Engineering, and Medicine. 2019. Social and Economic Sustainability Performance Measures for Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/25461.
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Page 5

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TOC-i TABLE OF CONTENTS Executive Summary ................................................................................................................ ES-1 1.0 Introduction ........................................................................................................................ 1 1.1 Social and Economic Sustainability for Public Transportation ....................................... 1 1.2 Purpose of the Guidance Document ................................................................................. 3 2.0 State of the Practice ........................................................................................................... 4 2.1 Methodology .................................................................................................................... 4 2.2 Findings from the Literature Review ............................................................................. 11 2.3 Findings from Transit Agency Interviews ..................................................................... 13 3.0 Performance Measures .................................................................................................... 17 3.1 Performance Measure Identification .............................................................................. 17 3.2 Performance Measure Evaluation .................................................................................. 17 3.3 List of Performance Measures ........................................................................................ 19 4.0 Operationalizing the Performance Measures ................................................................ 24 4.1 Set Goals ........................................................................................................................ 27 4.2 Determine Objectives ..................................................................................................... 30 4.3 Establish Measures ......................................................................................................... 32 4.4 Implement and Evaluate ................................................................................................. 39 4.5 Report ............................................................................................................................. 42 5.0 Suggestions for Future Research .................................................................................... 44 APPENDIX A. Literature Review Summary ......................................................................... A-1 APPENDIX B. Interview Summaries ..................................................................................... B-1 APPENDIX C. Performance Measure Evaluation Process .................................................. C-1 APPENDIX D. Performance Measure Survey and Results .................................................. D-1 APPENDIX E. References........................................................................................................ E-1

TOC-ii TABLE OF CONTENTS, CONTINUED LIST OF TABLES Table 1. Elements of Social and Economic Sustainability ............................................................. 2 Table 2. Topic Areas Covered by Resources Reviewed ................................................................. 4 Table 3. Literature Reviewed .......................................................................................................... 6 Table 4. Transit Agencies Interviewed ......................................................................................... 10 Table 5. Performance Measure Characterization .......................................................................... 18 Table 6. Types of Performance Measures ..................................................................................... 19 Table 7. Top Performance Measures by Goal .............................................................................. 20 Table 8. Refined List of Transit Service Measures ....................................................................... 22 Table 9. Sample Performance-Based Planning and Programming Cycle ..................................... 26 Table 10. APTA Goals and Objectives ......................................................................................... 31 Table 11. Examples of Performance Measure Count, Measure, Qualifier, and Normalizing Factor ............................................................................................................................................ 35 Table 12. APTA Normalization Factors ....................................................................................... 36 LIST OF FIGURES Figure 1. Performance Management Framework ......................................................................... 24 Figure 2. TransLink Safety and Security Trends .......................................................................... 42 Figure 3. SEPTA Workforce Development Data ......................................................................... 43 LIST OF CALL-OUT BOXES Box 1. LA Metro Sustainability Council ...................................................................................... 25 Box 2. Incorporating Public Input into Goal Setting .................................................................... 28 Box 3. Goal Setting: SEP-TAINABLE 2020 ............................................................................... 29 Box 4. Example Shared Objective: Addressing Homelessness .................................................... 30 Box 5. Dallas Area Rapid Transit Social Sustainability Objective .............................................. 32 Box 6. Dallas Area Rapid Transit Example Using Transit Service Measures .............................. 33 Box 7. Improving Safety Performance Using Different Types of Performance Measures .......... 34 Box 8. Guiding Evaluation Criteria for Individual Measures ....................................................... 38 Box 9. Potential Data Sources for Social and Economic Performance Measures ........................ 39 Box 10. LA Metro Customer Satisfaction Survey (June 2018) .................................................... 40

TOC-iii TABLE OF CONTENTS, CONTINUED Box 11. Example: Rogue Valley Transit District Performance Measurement ............................. 41 Box 12. Key Resources for Transit Agencies ............................................................................... 43

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TRB’s Transit Cooperative Research Program (TCRP) has issued a pre-publication version of TCRP Research Report 205: Social and Economic Sustainability Performance Measures for Public Transportation, which explores a practical tool to help transit agencies of all sizes develop and use social and economic sustainability performance measures to plan, evaluate, and report on social and economic sustainability.

A sustainable transit agency provides environmental, social, and economic benefits to the communities it serves. Transit agency efforts to quantify these benefits have focused primarily on environmental sustainability. The American Public Transportation Association (APTA) has developed guidance for transit agencies on how to use performance measures to quantify transit’s impact on environmental sustainability. APTA has yet to develop similar guidance to measure social and economic sustainability, which is the focus of this research project.

TCRP Report 205 is intended to complement the American Public Transportation Association (APTA) Recommended Practice for Social and Economic Sustainability for Transit Agencies (2018). APTA’s Recommended Practice provides a framework for approaching economic and social sustainability, along with an overview of recommended practices; however, the document does not include performance measures, which are a key component to reporting progress and gauging success.

The report is presented with a companion Excel workbook that can be used by transit agencies to develop their own initial list of performance measures. The workbook includes 606 social and economic sustainability performance measures, as well as 93 transit service performance measures.

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