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Suggested Citation:"Appendix C - FAA Airport Accessibility Checklist." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
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Page 65
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Suggested Citation:"Appendix C - FAA Airport Accessibility Checklist." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
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Page 66
Page 67
Suggested Citation:"Appendix C - FAA Airport Accessibility Checklist." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
×
Page 67
Page 68
Suggested Citation:"Appendix C - FAA Airport Accessibility Checklist." National Academies of Sciences, Engineering, and Medicine. 2019. Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs. Washington, DC: The National Academies Press. doi: 10.17226/25507.
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Page 68

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C-1 A P P E N D I X C FAA Airport Accessibility Checklist The following checklist was developed by the FAA Office of Civil Rights as part of the Seventh National Civil Rights Training Conference for Airports. The document can be downloaded from: https://www.faa.gov/about/office_org/headquarters_offices/acr/eeo_training/past_conferences/air port_civil_rights_training_seventh_national_2016_conference/.

C-2 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs Topic Applicable Regulations Yes/No A. Administrative Requirements A1. Coordinator: Designated employee to coordinate requirements under ADA/Section 504 28 CFR Part 35.107 49 CFR Part 27.13 A2. Complaints: Procedures adopted and published with name/contact information of ADA/Section 504 coordinator. Complaints must be kept on file for 1 year; the actual complaint or a summary must be kept for 5 years 28 CFR Part 35.107 49 CFR Part 27.13 49 CFR Part 27.121 A3. Notice: All published public information (notifications, posters, brochures, website) include notice of nondiscrimination on the basis of disability 28 CFR Part 35.106 49 CFR Part 27.15 A4. Poster: Unlawful Discrimination poster furnished by FAA posted at multiple locations in terminal(s) 49 CFR Part 21.9 A5. Self-Assessment: Completed, modifications to be made noted and implemented along with ongoing monitoring 28 CFR Part 35.105 49 CFR Part 27.11 A6. Contractual Agreements (all lessees): Include language addressing nondiscrimination on the basis of disability in provision of services 49 CFR Part 27.7 28 CFR Part 35.130 A7. Contractual Agreements (air carriers): Include language addressing boarding and deplaning assistance and boarding equipment ownership and maintenance responsibilities 49 CFR Part 27.72 14 CFR Part 382.99 B. Program and Structural Accessibility B1. Communications: Furnish appropriate auxiliary aides and services to ensure effective communication (e.g., visual paging, large print, braille, interpretative services, closed captioning) 28 CFR Part 35.160 28 CFR Part 36 49 CFR Part 27.71 B2. Signage: Complies with height, symbols, finish, and location requirements 28 CFR Part 36 B3. Parking: Adequate number of accessible parking spaces at each location and located closest to accessible entrance 28 CFR Part 36 B4. Loading/Unloading Zones: Meet requirements regarding policy of use, location, access aisle, pull-up space, curb ramps, etc. 28 CFR Part 36 B5. Telephones: Meet requirements for text telephone, mounting height, clear floor space, volume control, etc. 28 CFR Part 36

FAA Airport Accessibility Checklist C-3 Topic Applicable Regulations Yes/No B6. Circulation Path: Accessible route coincides with the circulation path for the general public and meets requirements regarding protruding objects, slope, etc. If different, then directional signage complies with signage requirements. 28 CFR Part 36 49 CFR Part 27.71 B7. Elevators: Meet requirements regarding hoistway braille characters, raised call buttons, door protective/reopening device, car controls, car size, emergency communications, etc. 28 CFR Part 36 B8. Ticketing Areas: Designed to allow people with disabilities to obtain tickets and check baggage 28 CFR Part 36 B9. Boarding and Deplaning Assistance: Provide assistance, in cooperation with air carriers, to individuals with disabilities via lifts, ramps, jet bridges, or other devices 49 CFR Part 27.72 14 CFR Part 382 B10. Baggage Retrieval: Route of travel is accessible 28 CFR Part 36 B11. Interior Doors: Meet requirements regarding door pull force, clear space, hardware, etc. 28 CFR Part 36 B12. Toilet Rooms: Meet requirements regarding wheelchair- accessible stall, door operation, signage, grab bars, toilet seat height, mirror height, faucet operation, water supply and drain pipe insulation, maneuverable space, etc. 28 CFR Part 36 B13. Drinking Fountains: Meet requirements regarding spout location, height, clear floor space, controls, etc. 28 CFR Part 36 B14. Emergency Evacuation: Meet requirements regarding alarms ( visual and audible), exits clearly marked with accessible symbols, floor plans clearly marked with accessible exits and refuge areas, etc. 28 CFR Part 36 B15. Service Animal Relief Area(s): The Air Carrier Access Act regulations require carriers, in cooperation with the airport operator and in consultation with local service animal training organizations, to provide animal relief areas for service animals. At least one SARA should be located in the sterile (post-security) area of each terminal by August 4, 2016. 49 CFR Part 27.71 14 CFR Part 382 B.16. Transportation Services: If and when operated by the airport, they meet accessibility requirements for fixed and demand responsive. 49 CFR Parts 37.5, 37.7, 37.23, 37.33, 37.129, 37.131, 37.163, 37.165, 37.167, 37.173 Applicable sections of the Code of Federal Regulations (CFR) are available at www.gpo.gov/fdsys/. • 28 CFR Part 35: Nondiscrimination on the Basis of Disability in State and Local Government Services (Americans with Disabilities Act—Title II)

C-4 Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs • 49 CFR Part 27: Nondiscrimination on the Basis of Disability in Programs or Activities Receiving Federal Financial Assistance (Section 504 of the Rehabilitation Act) • 49 CFR Part 21: Nondiscrimination in Federally-Assisted Programs of Department of Transportation • 14 CFR Part 382: Nondiscrimination on the Basis of Disability in Air Travel (Air Carrier Access Act) • 28 CFR Part 36: Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities (1991 and 2010 ADA Standards for Accessible Design) • 49 CFR Part 37: Transportation Services for Individuals with Disabilities (ADA Title II and Title III) The regulations listed in this appendix constitute a starting point to evaluate facilities’ compliance with applicable regulations concerning nondiscrimination on the basis of disability. Not all nondiscrimination-related regulations (including employment-related regulations) are included here. Design standards for elements within a facility may differ based on the construction date of the specific area. These include the 1991 and 2010 standards available at www.ada.gov. This list does not reference all structural elements at airports or differentiate requirements under Uniform Federal Accessibility Standards (UFAS) or requirements for new construction versus alterations. Review the 1991 and 2010 ADA Standards for Accessible Design and the UFAS to ensure that all applicable structural requirements are implemented and the airport is readily accessible to and usable by individuals with disabilities, others with access and functional needs, and those with limited English proficiency (LEP).

Next: Appendix D - Accessibility Strategy Quick Reference Guide »
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TRB's Airport Cooperative Research Program (ACRP) Research Report 201 provides guidance and tools for airports to aid in effective communication with passengers and persons with disabilities, including those with cultural and language differences.

The report includes a primer that discusses issues, techniques, and the unique requirements and challenges of communicating with people with disabilities and others who have access or functional needs.

The report explores uses of technology and other methods that incorporate ADA considerations and communication challenges with airport stakeholders, and training programs for airport personnel, including templates for development of curricula.

There are case study examples of methods of emergency communication at airports and in other industries, and for universal messaging for emergency communications.

The project that produced the report also produced templates in support of airport emergency plans specifically addressing individuals with limited English proficiency, step-by-step tools that include a needs assessment tool that airports can use to determine what steps must to be taken to comply with ADA requirements concerning communications, and templates/worksheets/checklists for planning tabletop exercises that focus on communicating with people with disabilities and access or functional needs during emergency events. These resources are described and linked to below.

  • The Inventory Checklists (from Appendix A) list plans, reports, documents, programs, and services that are helpful in emergency communications for DAFN. The checklists make it easy to review what the airport has in place, what needs to be developed or updated, etc.
  • The Accessibility Walkthrough Worksheet (from Appendix B) is a tool to structure evaluations (ideally conducted by members of a DAFN Advisory Group, as discussed in the report) that identify and assign accessibility ratings to existing communications modes and resources from curbside through baggage claim, and identify modes or resources that can be added or improved.
  • The FAA Airport Accessibility Checklist (from Appendix C) is reproduced online in PDF for convenience; a url is provided that directs users to the FAA source.
  • The Accessibility Strategy Quick Reference Guide (from Appendix D) summarizes key aspects of core, enhanced, and emerging strategies described in the report.
  • The CONOPS Template (from Appendix F) provides generic text for an Emergency Communications Concept of Operations document that airports can edit to meet their needs and those of the communities they serve.
  • The Disability Equity Training document provides training content, including empathy exercises, from Appendix G in a format that can be adapted and customized for use by practitioners.
  • The 1-Minute Read Poster (from Appendix H) provides a reproducible, one-page reference on how to offer and provide assistance respectfully to people with DAFN.
  • The Outreach Brochure (also from Appendix H) is provided in a separate downloadable file for use and distribution by practitioners.
  • The Exercise Toolkit (from Appendix I), with checklists and materials to support a discussion-based exercise and a full-scale, operational exercise, is reproduced in Word to facilitate adaptation and use by practitioners.
  • The Prepared Scenario Vignettes (from Appendix J), which can be used to lay the foundation of a discussion-based or tabletop exercise.
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