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11 INTERVIEW PROTOCOL The interview protocol was refined after its initial submission to the research panel. Some of the interview questions were derived directly from discussion with the panel members and reflected aspects of the projects they and their colleagues wanted to make a focus of the investigation. The interview protocol informed the subheaders used in the project summaries, which were supplemented where possible with other sources of investigation (e.g., plans, evaluation reports, grant reports, press articles). The following questions were asked of each interviewee or project team: 1. What, or who, instigated the project? What was the specific challenge the project sought to address? 2. Why did you choose the Quick-Build methodology? 3. What was the length of time between project conception and implementation? 4. Please describe the nature of the collaboration between the major entities involved. 5. Please describe the design process. 6. How were the materials decided upon? What factors went into this decision? 7. Has the process created more public buy-in, was it a trust building process? 8. Was any other data, aside from public feedback, collected? Is there any evidence that the project improved access, safety, ridership, or rider comfort? 9. Can you say at this point whether or not the project has been successful in improving speed and reliability? If not, how do you think the pilot methodology is accomplishing your goals thus far? What are the advantages to this process? 10. How do you see this initiative evolving? Future iterations? Permanent projects? 11. What were the biggest challenges to implementation, or things youâd do differently? 12. How was it funded? The protocol was tweaked per project, but the questions were either asked exactly as is, or the topics alluded to in the questions were discussed where applicable. CITY OF TORONTOKING ST TRANSIT PILOT
CITY OF EVERETTBROADWAY BUS LANE
