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Emergency Working Groups at Airports (2019)

Chapter: Appendix B - Interview Script

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Page 39
Suggested Citation:"Appendix B - Interview Script." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Page 39
Page 40
Suggested Citation:"Appendix B - Interview Script." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Page 40

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39 Interview Script A P P E N D I X B Have you considered an emergency working group (EWG) for your airport? For what need or purpose? (Catalyst for EWG formation, types of emergencies envisioned) Aircraft incidents/victim support tasks All hazards Diversions Others Have you explored the need or purpose? Gap analysis? What sort of outreach or promotion would be most effective to make all airports and airlines aware of the existence and functions of an EWG? How do you become aware of an inbound diversion? If you decided yes: What steps have you taken? Formal or informal organization? Membership and partners, organizational structure Is your EWG written into your AEP? Your ASP? How do you educate your airlines that they can ask other airlines for help? (Training objectives and agendas) EWG communications—types, frequencies, and who initiates? Does it meet regularly? (Meeting frequency, purpose, and structure) All airlines or just a subset (e.g., international carriers) Leader: airport or airline? Are any local, state, or federal agencies members of the EWG? What sorts of prior agreements do you have with outside agencies (local, county, state, federal, American Red Cross, other)? Are your FBOs involved in the EWG? Does your plan include any type of family assistance services? How do you identify roles and specialized skills of EWG member personnel?

40 Emergency Working Groups at Airports How do you avoid/control self-deployment? How does your EWG fit into or work with your ICS structure during a response? Inhibitors or roadblocks encountered in getting EWG up and running Issues or problems? (Lessons learned, challenges and work-arounds, gaps and further research needs) Liability Reimbursement Other issues Benefits If you decided no: Why? How do you handle diversions for airlines not at your airport? Do you have another mechanism (e.g., common use)? Is there anything else you want to say? Do you have special badges or processes to allow EWG to respond to incident site? Do you have written guidance? (Planning documents, practices, and strategies) What do you have? What materials are you willing to share? Do you have a special EWG training program? (Format for EWG participation in exercises) Has your EWG ever been activated? How or who can activate the EWG?

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Airports—especially in the past two decades—have generally sought to promote and increase collaboration among the members of the airport community, particularly between an airport and its airlines. One metric of this trend has been the increase in the number of U.S. airports with full-time emergency managers, from fewer than 10 in 2007 to more than 120 today. Collaboration and increased professionalism in airport emergency management have gone hand in hand.

No matter whether the incident is aircraft-related or an incident in the terminal—such as an active shooter, a bomb threat, or other hazard—the goals of airports, airlines, and others in the airport community are to achieve safety, security, compassion, customer service, regulatory compliance, and reputation. Achieving these goals can contribute to resiliency and to the protection of critical infrastructure and key resources.

Although air travel is one of the safest modes of travel, and airports are among the safest public spaces in the United States, air-travel incidents do occur. ACRP Synthesis 99: Emergency Working Groups at Airports documents these working groups and how they assist victims and their families and friends in the weeks following an incident.

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