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Emergency Working Groups at Airports (2019)

Chapter: Appendix C - NTSB Family Assistance Operations Workshop Agendas

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Suggested Citation:"Appendix C - NTSB Family Assistance Operations Workshop Agendas." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Suggested Citation:"Appendix C - NTSB Family Assistance Operations Workshop Agendas." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Suggested Citation:"Appendix C - NTSB Family Assistance Operations Workshop Agendas." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Suggested Citation:"Appendix C - NTSB Family Assistance Operations Workshop Agendas." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Suggested Citation:"Appendix C - NTSB Family Assistance Operations Workshop Agendas." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Suggested Citation:"Appendix C - NTSB Family Assistance Operations Workshop Agendas." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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41 NTSB Family Assistance Operations Workshop Agendas A P P E N D I X C AUS Family Assistance Workshop Austin-Bergstrom International Airport NTSB - Transportation Disaster Assistance Family Assistance Operations Workshop Agenda Wednesday, March 29, 2017 8:00 a.m. - 8:30 a.m. Registration and Morning Refreshments 8:30 a.m. - 8:45 a.m. Welcome and Safety Briefing D. Randy Denzer, Battalion Chief, Aircraft Rescue & Firefighting Austin Fire Department Course Overview Kim Frierson, Coordinator, Transportation Disaster Operations National Transportation Safety Board 8:45 a.m. - 9:30 a.m. National Transportation Safety Board Overview 9:30 a.m. - 9:45 a.m. Break 9:45 a.m. - 10:30 a.m. Family Assistance – The Big Picture 10:30 a.m. - 10:45 a.m. Break

42 Emergency Working Groups at Airports 1:30 p.m. - 2:15 p.m. A Collaborative Effort - Air Carriers - Partners in Response Sandee Glassett, Advisor, Southwest Airlines • 2:15 p.m. - 2:30 p.m. Break • 2:30 p.m. - 3:30 p.m. Passenger Gathering Area (PGA), Reunification Center (RC), Friends and Relatives Center (FRC) 3:30 p.m. - 4:15 p.m. Victim Accounting 4:15 p.m. - 4:30 p.m. Wrap Up Day 1 Thursday, March 30, 2017 8:00 a.m. - 8:30 a.m. Registration and Morning Refreshments 8:30 a.m. - 8:45 a.m. Welcome - Day 1 Recap 8:45 a.m. - 9:45 a.m. Family Assistance Center (FAC), Family Briefings, and Joint Family Support Operations Center (JFSOC) Operations 9:45 a.m. - 10:00 a.m. Break 10:00 a.m. - 10:30 a.m. Medicolegal Aspects of Family Assistance Operations 10:30 a.m. - 11:00 a.m. Personal Effects Management 11:00 a.m. - 11:30 a.m. Site Visits, Memorials and Anniversaries 11:30 a.m. - 1:00 p.m. Lunch on your own 10:45 a.m. - 11:30 a.m. Family Assistance Legislation and Federal Family Assistance Plans 11:30 a.m. - 1:00 p.m. Lunch on your own 1:00 p.m. - 1:30 p.m. Airports & Advisory Circular 150/5200-31C

NTSB Family Assistance Operations Workshop Agendas 43 2:15 p.m. - 3:15 p.m. Aviation Case Studies Colgan Air 3407 - February 12, 2009 Asiana Airlines 214 - July 6, 2013 3:15 p.m.- 3:30 p.m. Break 3:30 p.m. - 4:15 p.m. Panel Discussion - Next Steps - Emergency Working Group Sandee Glassett, Advisor, Southwest Airlines Palmer Buck, Division Chief, “C Shift Commander”, Austin Fire Dept. Scott Madole, Airport Operations Manager, Austin-Bergstrom Intl. Airport 4:15 p.m. - 4:30 p.m. Closing Remarks and Adjournment 1:00 p.m. - 1:30 p.m. International Aspects of Transportation Accidents 1:30 p.m. - 2:00 p.m. Transportation Disaster Assistance Timeline 2:00 p.m. - 2:15 p.m. Break

44 Emergency Working Groups at Airports DFW Family Assistance Workshop DFW Family Assistance Workshop Wednesday, April 25, 2018 Staff 0800-0830 Registration and Morning Refreshments DFW Staff 0830-0845 Welcome and Safety Briefing / Course Overview DFW Staff / Frierson 0845-945 NTSB Overview, Investigative Process & Media Relations Kontanis 0945-1015 Family Assistance – The Big Picture (Video- American eagle 4184) Frierson 1015-1030 BREAK 1030-1200 Legislation, Fed Plan & Airport’s Role (insert a break) Frierson 1200-1300 LUNCH 1300-1400 FA Ops – FRC/PGA/RC Frierson 1400-1415 Break 1415-1515 FA Ops – FAC, JFSOC Kontanis 1515-1645 Conducting Family Briefings Frierson 1545-1600 Day One Wrap-up/Q & A Frierson / Kontanis / Lake Thursday, April 26, 2018 Staff 0800-0830 Registration and morning refreshments DFW Staff 0830-0845 Day 1 Review Frierson / Kontanis / Lake

NTSB Family Assistance Operations Workshop Agendas 45 0845-0930 Victim Accounting Kontanis 0930-1015 Medicolegal Aspects of Family Assistance Operations Kontanis 1015-1030 Break 1030-1100 Personal Effects Management (Video) Frierson 1115-1145 Site Visits, Memorials and Anniversaries (Video) Frierson 1145-1245 LUNCH All TDA 1245-1315 International Aspects of Transportation accidents Kontanis 1315-1345 TDA Timeline Frierson 1345-1400 Break 1400-1445 Case Study - Colgan Air Kontanis 1445-1530 Case Study - Asiana Airlines Frierson 1530-1615 Self-Care/Team Care Lake 1615-1630 Closing Remarks and Adjournment Frierson / Kontanis / Lake

46 Emergency Working Groups at Airports JFK-LGA FAMILY ASSISTANCE WORKSHOP Transportation Disaster Assistance Division Family Assistance Operations Workshop Monday, April 9, 2018 Agenda 9:00 a.m. – 9:15 a.m. Welcome and Safety Briefing 9:15 a.m. - 9:45 a.m. National Transportation Safety Board Overview 9:45 a.m. - 10:45 a.m. Family Assistance: The Big Picture; Federal Legislation, Plans and Guidance 10:45 a.m. - 11:00 a.m. Break 11:00 a.m. - 12:00 p.m. Airport Family Assistance Operations - Friends and Relatives Center (FRC), Passenger Gathering Area (PGA), and Reunification Center (RC) Operations 12:00 p.m. - 12:30 p.m. Medicolegal Operations 12:30 p.m. – 1:00 p.m. Victim Accounting and Personal Effects 1:00 p.m. - 2:00 p.m. Lunch 2:00 p.m. - 2:30 p.m. New York City Emergency Management – Family Assistance Center Operations Planning and Coordination 2:30 p.m. – 3:00 p.m. Family Assistance Center (FAC) and Joint Family Support Operations Center (JFSOC) Operations 3:00 p.m. – 3:15 p.m. Break 3:15 p.m. - 4:15 p.m. Aviation Accident Case Studies Colgan Air dba Continental Connection 3407 – 02/12/2009 Asiana Airlines 214 - 07/06/2013 4:15 p.m. – 5:00 p.m. Review, Closing Remarks and Adjournment

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Airports—especially in the past two decades—have generally sought to promote and increase collaboration among the members of the airport community, particularly between an airport and its airlines. One metric of this trend has been the increase in the number of U.S. airports with full-time emergency managers, from fewer than 10 in 2007 to more than 120 today. Collaboration and increased professionalism in airport emergency management have gone hand in hand.

No matter whether the incident is aircraft-related or an incident in the terminal—such as an active shooter, a bomb threat, or other hazard—the goals of airports, airlines, and others in the airport community are to achieve safety, security, compassion, customer service, regulatory compliance, and reputation. Achieving these goals can contribute to resiliency and to the protection of critical infrastructure and key resources.

Although air travel is one of the safest modes of travel, and airports are among the safest public spaces in the United States, air-travel incidents do occur. ACRP Synthesis 99: Emergency Working Groups at Airports documents these working groups and how they assist victims and their families and friends in the weeks following an incident.

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