National Academies Press: OpenBook

Emergency Working Groups at Airports (2019)

Chapter: Appendix D - Sea-Tac s EWG Brochure

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Page 47
Suggested Citation:"Appendix D - Sea-Tac s EWG Brochure." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Page 47
Page 48
Suggested Citation:"Appendix D - Sea-Tac s EWG Brochure." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
×
Page 48
Page 49
Suggested Citation:"Appendix D - Sea-Tac s EWG Brochure." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
×
Page 49

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47 A P P E N D I X D Sea-Tac’s EWG Brochure PASAG Focus Areas Staffing Airline corporate response teams may not arrive for 12-24 hours. Many airlines do not have enough staff to address needs of families and survivors at the airport. PASAG designs basic checklists and processes for short-term supplemental staffing by volunteers. Coordinaon Running a family assistance response requires a lot of coordinaon between mulple locaons and responding agencies. PASAG designs processes and builds relaonships to make coordinaon easier. Resources From conference rooms to office supplies, a response is resource-intensive. PASAG prepares plans and resource materials any airline is welcome to use. Vicm Accounng Informaon on hospitalized passengers and crew is an urgent need for airlines, families and friends. PASAG partners with the Northwest Healthcare Response Network to access real-me informaon in the airport’s Emergency Coordinaon Center. Emergency Response Facilies The following facilies are available for any airline to use during an emergency. The Port and PASAG are available to assist. Friends and Relaves Center (FRC) Located in the airport conference center, the FRC is a secure gathering locaon for friends and relaves who believe their loved ones may be involved in an aviaon disaster. PASAG plans include an area for families, a check-in area for volunteers, and a command area for FRC leadership.

48 Emergency Working Groups at Airports involved. The PGA is a secure locaon where survivors receive secondary triage, addional assistance, and help reunifying with waing loved ones. Reunificaon Area PASAG has idenfied facilies and processes to reunify uninjured passengers with waing loved ones. Equipment and Supplies Equipment and supplies are pre-posioned in the FRC and PGA. They are available for use by any airline in an emergency. Use is oponal; airlines may use none, some, or all of the resources. Some of the items available include: FRC Supplies – Paral List Pipe-and-drape for privacy Vests for responders Wristbands for friends and family Phones (50 land lines) Audio-visual equipment Inquirer forms (oponal) FRC informaonal brochures Hygiene kits provided by Red Cross Office supplies Children’s toys and comfort items PGA Supplies – Paral List Vests for responders Wristbands for survivors Passenger Informaon forms PGA informaonal brochures Hygiene kits provided by Red Cross Be Part of PASAG While air travel is safer than it’s ever been, airport safety managers, airline and community representaves at Seale-Tacoma Internaonal Airport recognize the importance of planning and preparing to provide mely, compassionate and thoughul support for any affected carrier and their passengers (as well as friends and family) in the event of an incident. Passenger Gathering Area (PGA) Sea-Tac Airport and PASAG have idenfied several possible areas to gather and assist uninjured passengers involved in an aircra accident, depending on the esmated number of people

Sea-Tac’s EWG Brochure 49 response services to integrate with any carrier’s emergency plan, thus ensuring that our community is ready to address the immediate humanitarian and informaon needs of our stakeholders. The group meets regularly and welcomes community feedback and parcipaon. To volunteer with PASAG, please contact: What Is PASAG? The Port and Airline Stakeholder Acon Group is a cross-funconal working group guiding development of Sea-Tac’s aviaon disaster family assistance program. It is collecvely-driven, Port supported, and uses best pracce materials for guidance. Airlines PASAG includes representaves of many types of airline operaons: domesc, internaonal, hubs, line staons, and headquarters. Partners PASAG works in close partnership with the Red Cross, King County Public Health, and the Northwest Healthcare Response Network for resources, guidance and support. Agency Coordinaon PASAG engages with TSA, CBP, the FBI and other agencies to address response needs in the inial 12-24 hours of an incident. Port of Seale Port departments parcipang in PASAG include Emergency Preparedness, Customer Services, Operaons, Landside, Security, Conference Center, Police, Fire, and more Port of Seattle Emergency Preparedness Phone: Email: emergencypreparedness@portseattle.org The mission of the Port and Airline Stakeholder Acon Group (PASAG, “passage”) is to ensure that we have tools and resources in place and to develop, pracce and improve emergency

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Airports—especially in the past two decades—have generally sought to promote and increase collaboration among the members of the airport community, particularly between an airport and its airlines. One metric of this trend has been the increase in the number of U.S. airports with full-time emergency managers, from fewer than 10 in 2007 to more than 120 today. Collaboration and increased professionalism in airport emergency management have gone hand in hand.

No matter whether the incident is aircraft-related or an incident in the terminal—such as an active shooter, a bomb threat, or other hazard—the goals of airports, airlines, and others in the airport community are to achieve safety, security, compassion, customer service, regulatory compliance, and reputation. Achieving these goals can contribute to resiliency and to the protection of critical infrastructure and key resources.

Although air travel is one of the safest modes of travel, and airports are among the safest public spaces in the United States, air-travel incidents do occur. ACRP Synthesis 99: Emergency Working Groups at Airports documents these working groups and how they assist victims and their families and friends in the weeks following an incident.

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