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Emergency Working Groups at Airports (2019)

Chapter: Appendix I - Sample Agenda from BOS Family Assistance Training Workshop

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Suggested Citation:"Appendix I - Sample Agenda from BOS Family Assistance Training Workshop." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Page 74
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Suggested Citation:"Appendix I - Sample Agenda from BOS Family Assistance Training Workshop." National Academies of Sciences, Engineering, and Medicine. 2019. Emergency Working Groups at Airports. Washington, DC: The National Academies Press. doi: 10.17226/25572.
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Page 75

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74 Sample Agenda from BOS Family Assistance Training Workshop A P P E N D I X I Massport Family Assistance Program CARE Team Training Exercise December 15/16, 2015 Welcome and Introducons - Massport’s CARE Team training - purpose and goals - Why has Massport elected to have its own response? - Facilitator/Participant introductions (name and department) Context: Why Family Assistance? - Overview of Family and Survivor perspectives - History of aviation disaster family assistance (video) - Review of applicable laws and recommended practices - Fundamental concerns of families and survivors - The importance of “first contact” Roles and Responsibilies - Group exercise: Disaster Response Timeline - Airlines’ role - Airport’s role - Airport-based responsibilities: o Family Reception Center (FRC) o Transitioning to the Family Assistance Center (FAC) Establishing a Joint Family Support Operations Center (JFSOC) o Passenger Gathering Area (PGA) [limited CARE Team involvement] o Reunification [generally by others] - Other responding local, state, federal agencies MORNING BREAK Massport FAC Procedures - Massport team’s role and responsibilities o CARE Team Leadership o Logistics/Set-up team o Face-to-face group – direct family interacon o Support group (logistics, administrations, etc.)

Sample Agenda from BOS Family Assistance Training Workshop 75 Meeng Praccal Needs - Resources available at the FAC o Law enforcement o Medical care - Identifying and addressing needs of families LUNCH BREAK Crisis Communicaons Skills (Role Plays) - Characteristics of people in trauma - What to say / what not to say - Body language - Listening skills - Handling difficult questions - Challenging behaviors AFTERNOON BREAK Disengaging/Transioning - Transitioning families to the airline’s team - Long-term role of the airport - Long-term services available to the family (generally by others) - Role play disengagement Volunteer Welfare - Traumatic stress reactions - Self-care strategies and practices Training Wrap-Up - CARE Team activation procedures - Staff assignments at FRC and FAC - Screening, registration and badging - Briefings - Reunification (informaonal only; not CARE Team’s role)

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Airports—especially in the past two decades—have generally sought to promote and increase collaboration among the members of the airport community, particularly between an airport and its airlines. One metric of this trend has been the increase in the number of U.S. airports with full-time emergency managers, from fewer than 10 in 2007 to more than 120 today. Collaboration and increased professionalism in airport emergency management have gone hand in hand.

No matter whether the incident is aircraft-related or an incident in the terminal—such as an active shooter, a bomb threat, or other hazard—the goals of airports, airlines, and others in the airport community are to achieve safety, security, compassion, customer service, regulatory compliance, and reputation. Achieving these goals can contribute to resiliency and to the protection of critical infrastructure and key resources.

Although air travel is one of the safest modes of travel, and airports are among the safest public spaces in the United States, air-travel incidents do occur. ACRP Synthesis 99: Emergency Working Groups at Airports documents these working groups and how they assist victims and their families and friends in the weeks following an incident.

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