Emergency Working Groups at Airports (2019)

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74 Sample Agenda from BOS Family Assistance Training Workshop A P P E N D I X I Massport Family Assistance Program CARE Team Training Exercise December 15/16, 2015 Welcome and Introducons - Massport’s CARE Team training - purpose and goals - Why has Massport elected to have its own response? - Facilitator/Participant introductions (name and department) Context: Why Family Assistance? - Overview of Family and Survivor perspectives - History of aviation disaster family assistance (video) - Review of applicable laws and recommended practices - Fundamental concerns of families and survivors - The importance of “first contact” Roles and Responsibilies - Group exercise: Disaster Response Timeline - Airlines’ role - Airport’s role - Airport-based responsibilities: o Family Reception Center (FRC) o Transitioning to the Family Assistance Center (FAC) Establishing a Joint Family Support Operations Center (JFSOC) o Passenger Gathering Area (PGA) [limited CARE Team involvement] o Reunification [generally by others] - Other responding local, state, federal agencies MORNING BREAK Massport FAC Procedures - Massport team’s role and responsibilities o CARE Team Leadership o Logistics/Set-up team o Face-to-face group – direct family interacon o Support group (logistics, administrations, etc.)

Sample Agenda from BOS Family Assistance Training Workshop 75 Meeng Praccal Needs - Resources available at the FAC o Law enforcement o Medical care - Identifying and addressing needs of families LUNCH BREAK Crisis Communicaons Skills (Role Plays) - Characteristics of people in trauma - What to say / what not to say - Body language - Listening skills - Handling difficult questions - Challenging behaviors AFTERNOON BREAK Disengaging/Transioning - Transitioning families to the airline’s team - Long-term role of the airport - Long-term services available to the family (generally by others) - Role play disengagement Volunteer Welfare - Traumatic stress reactions - Self-care strategies and practices Training Wrap-Up - CARE Team activation procedures - Staff assignments at FRC and FAC - Screening, registration and badging - Briefings - Reunification (informaonal only; not CARE Team’s role)