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64 This synthesis indicates the importance of integrating the needs of travelers with disabilities, aging travelers, and travelers with limited English proficiency with the needs of other travelers. To be truly proactive in ensuring passenger access and mobility, airports should have an unwavering focus on universal access. Representatives of the stakeholder groups interviewed in the project are experts on accessibility and disability needs, and many of them are champions who have facilitated improvement in accessible services and programs within their organization. Such advocacy and expertise should not be limited to a few but rather be expanded to the whole aviation industry. It should be noted that this synthesis has a few limitations. The stakeholder groups that participated in the interview were selected specifically. Thus, the collection of current practices may not be inclusive of all practices. In addition, because of the lack of benchmark data or other evaluative data on the benefits of each practice or program, the authors and panel experts are not able to determine best prac- tices. A variety of case examples has been selected based on reported information in the inter- views and the literature and the opinions of the authors and panel experts. Future research would include development of a baseline and benchmark data to monitor and evaluate efficacy of each tool to provide evidence of how well these services and communication tools maximize airportsâ returns on investment. C H A P T E R 6 Conclusions
