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Communication Strategies for Airport Passenger Access and Mobility (2019)

Chapter: References and Bibliography

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Page 65
Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2019. Communication Strategies for Airport Passenger Access and Mobility. Washington, DC: The National Academies Press. doi: 10.17226/25640.
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Page 66
Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2019. Communication Strategies for Airport Passenger Access and Mobility. Washington, DC: The National Academies Press. doi: 10.17226/25640.
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Page 66
Page 67
Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2019. Communication Strategies for Airport Passenger Access and Mobility. Washington, DC: The National Academies Press. doi: 10.17226/25640.
×
Page 67
Page 68
Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2019. Communication Strategies for Airport Passenger Access and Mobility. Washington, DC: The National Academies Press. doi: 10.17226/25640.
×
Page 68
Page 69
Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2019. Communication Strategies for Airport Passenger Access and Mobility. Washington, DC: The National Academies Press. doi: 10.17226/25640.
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Page 69

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

65 Aquilina, C., and D. Matthews. (2006). Cognitive impairment precipitated by air travel. International Journal of Geriatric Psychiatry, 21(4), 398–399. doi:10.1002/gps.1498. Baskas, H. (2018a, January 16). SFO first airport OK’d to send emergency alerts to any cellphone on site. USA Today. Retrieved from https://www.usatoday.com. Baskas, H. (2018b, November 1). The design behind airport signs and symbols. USA Today. Retrieved from https://www.usatoday.com. Bauer, D. H., J. Frenzel, R. W. Wall, and T. G. Frazier. (2015). A Framework for Improved Safety and Accessibility Through Pedestrian Guidance and Navigation. Seattle, WA: Pacific Northwest Transportation Consortium. Retrieved from https://rosap.ntl.bts.gov/view/dot/29410. Bauer, I. (2018). When travel is a challenge: Travel medicine and the ‘dis-abled’ traveller. Travel Medicine and Infectious Disease, 22, 66–72. doi:10.1016/j.tmaid.2018.02.001. Blackwell, D. L., J. W. Lucas, and T. C. Clarke. (2014). Summary health statistics for U.S. adults: National Health Interview Survey, 2012. Vital and Health Statistics, Series 10(260), 1–161. Bosch, S. J., and A. Gharaveis. (2017). Flying solo: A review of the literature on wayfinding for older adults experiencing visual or cognitive decline. Applied Ergonomics, 58, 327–333. doi:10.1016/j.apergo.2016.07.010. Boudreau, B. J., G. Detmer, S. Box, R. Burke, J. Paternoster, and L. Carbone. (2016). ACRP Report 157: Improving the Airport Customer Experience. Washington, D.C.: Transportation Research Board of the National Academies. Retrieved from http://www.fd.cvut.cz/projects/k621x1ml/dokumenty/acrp_rpt_157.pdf. Buhalis, D., and E. Michopoulou. (2011). Information-enabled tourism destination marketing: Addressing the accessibility market. Current Issues in Tourism, 14(2), 145–168. doi:10.1080/13683501003653361. Burke, P. (2018). Journey to equitable access. Presentation at 2018 Universal Access in Airports. Minneapolis, MN. Burke, P., and J. Welbes. (2018). Minneapolis-St. Paul International Airport instilling a culture of accessibility for people with disabilities that goes above and beyond requirements. Journal of Airport Management, 12(2), 198–206. Centers for Disease Control and Prevention. (2018a). Data & Statistics on Autism Spectrum Disorder. Retrieved December 10, 2018, from https://www.cdc.gov/ncbddd/autism/data.html. Centers for Disease Control and Prevention. (2018b). Disability and functioning (noninstitutionalized adults aged 18 and over). Retrieved December 10, 2018, from https://www.cdc.gov/nchs/fastats/disability.htm. Centers for Disease Control and Prevention. (2018c). Disability impacts all of us. Retrieved December 10, 2018, from https://www.cdc.gov/ncbddd/disabilityandhealth/infographic-disability-impacts-all.html. Chang, Y.-C. (2013). Factors affecting airport access mode choice for elderly air passengers. Transportation Research Part E: Logistics and Transportation Review, 57, 105–112. doi:10.1016/j.tre.2013.01.010. Chang, Y.-C., and C.-F. Chen. (2012a). Meeting the needs of disabled air passengers: Factors that facilitate help from airlines and airports. Tourism Management, 33(3), 529–536. doi:10.1016/j.tourman.2011.06.002. Chang, Y.-C., and C.-F. Chen. (2012b). Service needs of elderly air passengers. Journal of Air Transport Manage­ ment, 18(1), 26–29. doi:10.1016/j.jairtraman.2011.07.002. Chen, V. (2018). 3 Top travel trends for 2019. Travel Age West. Retrieved from https://www.travelagewest.com. Ciaccio. F. (2018). Accessibility Best Practices. Presentation at Universal Access in Airports 2018. Available at https://opendoorsnfp.org/wp-content/uploads/2018/09/Frank-Ciaccio-IAH-min.pdf. Retrieved February 15, 2019. Cole, S., Y. Zhang, W. Wang, and C. M. Hu. (2019). The influence of accessibility and motivation on leisure travel participation of people with disabilities. Journal of Travel and Tourism Marketing, 36(1), 119–130. doi:https://doi/full/10.1080/10548408.2018.1496218. Darnell, T. (2018, July 27). Smart bathrooms come to the world’s busiest airport. Retrieved from https:// www.11alive.com. References and Bibliography

66 Communication Strategies for Airport Passenger Access and Mobility Darvishy, A., H.-P. Hutter, P. Früh, A. Horvath, and D. Berner. (2008). Personal mobile assistant for air passengers with disabilities (PMA). In Computers Helping People with Special Needs: Proceedings, 11th Inter­ national Conference on Computers for Handicapped Persons, Linz, Austria. Springer, 1129–1134. Davies, A., and N. Christie. (2017). An exploratory study of the experiences of wheelchair users as aircraft passengers—implications for policy and practice. IATSS Research, 41(2), 89–93. doi:10.1016/j.iatssr. 2017.05.003. Delta News Hub. (2018, September 20). Delta to launch first biometric terminal in the U.S. [Press release]. Retrieved from https://news.delta.com/delta-launch-first-biometric-terminal-us. Dias de Faria, M., J. Ferreira da Silva, and J. Brantes Ferreira. (2012). The visually impaired and consumption in restaurants. International Journal of Contemporary Hospitality Management, 24(5), 721–734. doi:10.1108/ 09596111211237264. Domínguez Vila, T., S. Darcy, and E. Alén González. (2015). Competing for the disability tourism market— A comparative exploration of the factors of accessible tourism competitiveness in Spain and Australia. Tourism Management, 47, 261–272. doi:10.1016/j.tourman.2014.10.008. Federal Aviation Administration. (2013a). Airport Signing and Graphics. Advisory Circular 150/5360-12F. Federal Aviation Administration. (2013b). Standards and Procedures Essential for Ensuring Access to Airport Facilities by Persons with Disabilities. FAA Order 1400.9A. Federal Aviation Administration. (2017). Access to Airports by Individuals with Disabilities. Advisory Circular 150/5360-14A. Retrieved from https://www.faa.gov/airports/resources/advisory_circulars/index.cfm/go/ document.current/documentNumber/150_5360-14. Federal Aviation Administration. (2018). CY2017 Passenger Boarding Data. Retrieved from https://www.faa.gov/ airports/planning_capacity/passenger_allcargo_stats/passenger. Figueiredo, E., C. Eusébio, and E. Kastenholz. (2012). How diverse are tourists with disabilities? A pilot study on accessible leisure tourism experiences in Portugal. International Journal of Tourism Research, 14(6), 531–550. doi:10.1002/jtr.1913. Frye, A. (2015). Capitalising on the grey-haired globetrotters: Economic aspects of increasing tourism among older and disabled people. International Transport Forum Discussion Paper No. 2015-11). OECD. Future Travel Experience. (2008). Accessible self-service kiosks can help companies innovate. Retrieved from https://www.futuretravelexperience.com/2008/05/accessible-self-service-kiosks-can-help-companies- innovate. Future Travel Experience. (2013). Tampa airport introduces real-time flight information for passengers. Retrieved from https://www.futuretravelexperience.com/2013/07/tampa-airport-introduces-real-time- flight-information-for-passengers. Future Travel Experience. (2014). LAX installs 40 APC kiosks in the Tom Bradley International Terminal. Retrieved from https://www.futuretravelexperience.com/2014/10/lax-installs-40-apc-kiosks-tom-bradley- international-terminal. Future Travel Experience. (2018). Airlines face big decisions as inflight connectivity uptake continues to rise. Retrieved from https://www.futuretravelexperience.com/2018/02/airlines-inflight-connectivity-uptake- continues-to-rise. Gelfeld, V. (2017). AARP travel research: 2018 Travel trends. Retrieved from https://www.aarp.org/content/dam/ aarp/research/surveys_statistics/life-leisure/2017/2018-travel-trends.doi.10.26419-2Fres.00179.001.pdf. Gerteis, J., D. Izrael, D. Deitz, L. LeRoy, R. Ricciardi, T. Miller, and J. Basu. (2014). Multiple Chronic Conditions Chartbook: 2010 Medical Expenditure Panel Survey Data. Rockville, MD: Agency for Healthcare Research and Quality, pp. 7–14. Gillovic, B., A. McIntosh, S. Darcy, and C. Cockburn-Wootten. (2018). Enabling the language of accessible tourism. Journal of Sustainable Tourism, 26(4), 615–630. doi:10.1080/09669582.2017.1377209. Hamed, H. M. (2013). Tourism and autism: An initiative study for how travel companies can plan tourism trips for autistic people. American Journal of Tourism Management, 2(1), 1–14. doi:10.5923/j.tourism.20130201.01. Harding, J. R., S. J. Bosch, W. P. Rayfield, Jr., J. Florie, L. Van Horn, P. Pound, E. Lipp, J. T. Shevrin, J. A. Sanford, S. J. Barbeau, J. K. Duval, and C. Gantt. (2017). ACRP Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities. Washington, D.C.: Transportation Research Board of the National Academies. Retrieved from http://www.trb.org/Publications/Blurbs/176718.aspx. Harding, J. R., M. Elizer, Jr., J. Alderman, M. J. Frankel, S. T. Chrysler, C. M. Poe, L. L. Higgins, C. Beatty, L. Theiss, A. Smiley, T. Smahel, J. A. Pangburn, C. Berger, and T. Esch, (2011). ACRP Report 52: Wayfinding and Signing Guidelines for Airport Terminals and Landside. Washington, DC: Transportation Research Board of the National Academies. https://doi.org/10.17226/13640. Holloway, C., R. Thoreau, E. Petit, and N. Tyler. (2015). Time and force required for attendants boarding wheelchair users onto aircraft. International Journal of Industrial Ergonomics, 48, 167–173. doi:10.1016/ j.ergon.2015.04.003.

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68 Communication Strategies for Airport Passenger Access and Mobility Michopoulou, E., and D. Buhalis. (2013). Information provision for challenging markets: The case of the accessibility requiring market in the context of tourism. Information and Management, 50(5), 229–239. doi:10.1016/j.im.2013.04.001. Murphy, R. J., and R. K. Bannura. (2014). ACRP Synthesis 59: Integrating Airport Geographic Information System (GIS) Data with Public Agency GIS. Washington, DC: Transportation Research Board of the National Academies. https://doi.org/10.17226/22288. National Autistic Society. (2018). Social stories and comic strip conversations. Retrieved from https://www. autism.org.uk/about/strategies/social-stories-comic-strips.aspx. National Institutes of Health. (2016, May 19). Visual impairment, blindness cases in U.S. expected to double by 2050. [Press release]. Retrieved from https://www.nih.gov/news-events/news-releases/visual-impairment- blindness-cases-us-expected-double-2050. Open Doors Organization. (2002). 2002 Market Study. Retrieved from https://opendoorsnfp.org/market- studies/2002-market-study. Open Doors Organization. (2005). 2005 Market Study. Retrieved from https://opendoorsnfp.org/market- studies/2005-market-study. Open Doors Organization. (2015). 2015 Market Study. Retrieved from https://opendoorsnfp.org/market- studies/2015-market-study. O’Reilly, M. T., N. Shepherd, H. Edwards, J. Franz, L. Willmott, E. Fielding, and E. R. Beattie. (2017). Aging in the era of air travel improving the accessibility of airports for travelers with dementia. Innovation in Aging, 1, 607. doi:https://doi.org/10.1093/geroni/igx004.2126. Ozel, H., E. E. Ozguven, A. Kocatepe, and M. W. Horner. (2016). Aging Population–Focused Accessibility Assessment of Multimodal Facilities in Florida. Transportation Research Record: Journal of the Transportation Research Board, No. 2584, Vol. 1, 45–61. https://doi.org/10.3141/2584-07. Patterson, I., L. Sie, A. Balderas-Cejudo, and O. Rivera-Hernáez. (2017). Changing trends in the baby boomer travel market: Importance of memorable experiences. Journal of Hospitality Marketing & Management, 26(4), 347–360. Pirelli, G., and P. Chawdhry. (2009). A joint model for usability and security of the passenger process in airports. In Proceedings of the IEEE International Conference on Systems, Man, and Cybernetics, San Antonio, TX, 2091–2098. Pittsburgh International Airport. (2019). Art in the airport. Retrieved from http://www.flypittsburgh.com/ programs-services/programs/art-in-the-airport. Poria, Y., and J. Beal. (2016). An exploratory study about obese people’s flight experience. Journal of Travel Research, 56(3), 370–380. doi:10.1177/0047287516643416. Poria, Y., A. Reichel, and Y. Brandt. (2010). The flight experiences of people with disabilities: An exploratory study. Journal of Travel Research, 49(2), 216–227. doi:10.1177/0047287509336477. Raman, S. (2011). Airport accessibility for travellers with disabilities. Journal of Airport Management, 5(3), 239–244. Robinson, J. (2017). Passenger terminal development in the digital age. Journal of Airport Management, 11(4), 355–368. Roman, A. (2018, September 30). New technology at Sky Harbor helps those with hearing loss communicate. Fox News. Retrieved from http://www.fox10phoenix.com. Rothausen-Vange, J., S. Cooper, S. Wirth, K. Bruggemann, K. Kindvall, R. Agnew, I. de Keyzer, D. Ambrose, and C. Duffy. (2015). ACRP Report 130: Guidebook for Airport Terminal Restroom Planning and Design. Washington, DC: Transportation Research Board of the National Academies. Retrieved from http://www. trb.org/Main/Blurbs/172507.aspx. Scherer, M. J. (1996). Outcomes of assistive technology use on quality of life. Disability and Rehabilitation, 18(9), 439–448. Sedgley, D., A. Pritchard, N. Morgan, and P. Hanna. (2017). Tourism and autism: Journeys of mixed emotions. Annals of Tourism Research, 66, 14–25. doi:10.1016/j.annals.2017.05.009. Sharpe, S., and D. Henderson-Guenther. (2013). Common functional limitations checklist. Retrieved from https://dwd.wisconsin.gov/dvr/pdf_files/functional_limitations_checklist.pdf. Shi, L., S. Cole, and H. C. Chancellor. (2012). Understanding leisure travel motivations of travelers with acquired mobility impairments. Tourism Management, 33(1), 228–231. Skinner, J. (2008). Public places, universal spaces. Planning, 74, 10–13. Slater, S. (2015, December 2). Airport adds video phone to assist deaf patrons. Journal Gazette. Retrieved from http://www.journalgazette.net. Smith, J. F., and E. McKinney. (2015). ACRP Synthesis 64: Issues Related to Accommodating Animals Traveling Through Airports. Washington, DC: Transportation Research Board of the National Academies. Smith, M. L., É. Amorim, and J. Umbelino. (2013). Accessible tourism and disability service information provided on leading airline websites: A content analysis. International Journal for Responsible Tourism, 2(1), 7–23.

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Access to relevant, precise, and timely information is crucial for a pleasant experience in air travel. Travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency need alternative approaches to those provided for general travelers for accessing and communicating air travel information.

The TRB Airport Cooperative Research Program's ACRP Synthesis 101: Communication Strategies for Airport Passenger Access and Mobility details how airports and airlines are leading the way in developing new and creative services to provide information and thus enhance passenger access and mobility.

Among the report's findings: Airports’ current efforts to improve passenger access and mobility follow three key trends: commitment to seamless customer experience, developing a sense of place at airports, and improving efficiency and personalized service through the use of technology such as biometrics, robotics, and artificial intelligence.

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