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A-1 A P P E N D I X A Survey Questionnaire Email to Potential Participants From: NCHRP Staff To: Members of AASHTO Standing Committee on Construction Members Subject: NCHRP Project 20-05/Synthesis Topic 50-07: Electronic Ticketing of Materials for Construction Management Dear Members of the AASHTO Committee on Construction Members: The National Academy of Sciences (NAS) through the Transportation Research Board (TRB), conducts studies related to transportation to benefit state departments of transportation. Within TRB, the National Cooperative Highway Research Program (NCHRP) works with the American Association of State Highway and Transportation Officials (AASHTO) and the Federal Highway Administration to identify, fund, execute and publish these projects. The NCHRP Synthesis Program collects information on the current state of the practice for identified issues in transportation. I am writing to you now to request that you share information relative to your agency's experience regarding the use of electronic tickets (or e-ticketing), which is the subject of NCHRP Project 20-05/Synthesis Topic 50-07: Electronic Ticketing of Materials for Construction Management. This synthesis will identify state DOT use, evaluation, and perceptions of e-ticketing technology. A survey has been prepared as part of the information gathering on that topic. Therefore, we are sending this survey to you in hopes that you can forward it along to individuals in your agency who are in a position to answer the questions. Even if your state does not have experience with e-ticketing, your responses are still needed. If you believe a consultant is your state's subject matter expert on e-ticketing, please contact me by phone or email (contact info below) for further information. Please complete the survey at the following link, https://uky.az1.qualtrics.com/jfe/form/SV_5nbzN861j9BS6c5, by Friday, March 1st. The survey is estimated to take 30 minutes or less to complete. This synthesis is being conducted by Gabe Dadi and Roy Sturgill from the University of Kentucky and Kentucky Transportation Center. If you have any questions about the survey or would like to discuss the topic, please feel free to contact Dr. Gabe Dadi: Gabe Dadi, Ph.D., PE Assistant Professor University of Kentucky 151C Raymond Building Lexington, KY 40506-0281 gabe.dadi@uky.edu 859-257-5416 Thank you for your time and cooperation in support of this important project. Your cooperation in completing this survey will help ensure the success of the effort.
A-2 Electronic Ticketing of Materials for Construction Management transportation agencies. The purpose of this synthesis is to collect information related to e- ticketing usage, implementation, tools, knowledge gaps, and future needs to holistically evaluate the benefits of the technologies as well as best practices for states to consider in their potential adoption of the technology. For any questions/comments please contact: Gabriel B. Dadi Email: gabe.dadi@uky.edu Phone: (859) 257-5416 1. Please identify your contact information. NCHRP will email you a link to the report when it is completed. Name: ________________________________________________ Title: ________________________________________________ Phone Number: ________________________________________________ Email: ________________________________________________ 2. What state transportation agency do you work for? Alabama Alaska Arizona Arkansas California Colorado e-Ticketing Survey Questionnaire Synthesis Topic 50-07 seeks to gather state-of-the-practice information regarding the current and potential use of electronic ticketing (e-ticketing) technologies for materials tracking in state
Survey Questionnaire A-3 Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri
A-4 Electronic Ticketing of Materials for Construction Management Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah
Survey Questionnaire A-5 Vermont Virginia Washington West Virginia Wisconsin Wyoming Other 3. What division do you currently work for within your agency? Construction Field Engineer/Inspector Construction Engineer/Engineering Manager Materials Engineer/Technician Technical Support Other ________________________________________________ IT Materials Other ________________________________________________ 4. How would you describe your role in the agency?
A-6 Electronic Ticketing of Materials for Construction Management 5. Does your state transportation agency have a project completed or under contract that uses an electronic tracking system for materials (henceforth referred to as e- ticketing)? (Please answer carefully, the survey will change depending on the option selected and the user will not be able to go back beyond this point. If you encounter any problems and would like to retake the survey, please contact Gabe Dadi at gabe.dadi@uky.edu) Yes No 6. How many projects have you completed or are under contract that use e-ticketing? 1-2 3-5 6-9 10+ 7. For what materials have you used e-ticketing? (Please check all that apply) Asphalt Concrete Aggregates Earthwork Millings Others ________________________________________________
Survey Questionnaire A-7 8. What vendors have you used for e-ticketing? Please check all that apply. (Note: responses will not be considered an endorsement. This is strictly for educational purposes only.) Fleetwatcher by Earthwave iStrada by Sysdyne MOBILEticket by Command Alkon with a tracking system such as TrackIt by Command Alkon Libra Systems with a tracking system such as Zonar GPS System Other ________________________________________________ 9. To your knowledge, who received training on the use of the technical components of e- ticketing? (Please check all that apply) Contractor field personnel Contractor management personnel DOT inspectors DOT engineers Plant operators Haul truck managers Haul truck drivers No training was provided Others ________________________________________________
A-8 Electronic Ticketing of Materials for Construction Management 10. How are electronic tickets being used on your project(s)? (Please check all that apply) Project documentation Determine pay quantities Recording installation location Materials acceptance/rejection Recording quality control results Track yield Others ________________________________________________ 11. What technical challenges related to e-ticketing, if any, were encountered during project execution? (Please check all that apply) Loss of connectivity Specifying its use for third party suppliers Inaccurate quantities Accessibility for users Integrating with current project administration systems Integrating with plant/supplier IT systems Data transfer from 3rd party to DOT storage None encountered/projects not underway
Survey Questionnaire A-9 Lack of material Bill of Lading 3rd party haulers with multiple contractors or multiple e-ticketing systems Others ________________________________________________ 12. Please check all concerns for each stakeholder that you consider to be a barrier in your e- ticketing initiatives. Technology Deficiencies Data Security Concerns Personnel Training Resistance to Change No Concerns with Contractor Others ________________________________________________ Internal IT Personnel Training Policy/Regulations Restrictions Resistance to Change No Concerns with DOT Others ________________________________________________
A-10 Electronic Ticketing of Materials for Construction Management Technology Deficiencies Data Security Concerns Resistance to Change Personnel Training No Concerns with Material Suppliers Others ________________________________________________ Technology Deficiencies Privacy Concerns Resistance to Change Personnel Training No Concerns with Trucking Companies Others ________________________________________________ Lack of Paper Documentation with Commercial Vehicles Resistance to Change No Concerns with Law/Vehicle Enforcement Others ________________________________________________ Please state any additional stakeholders and their concerns in the text box ________________________________________________
Survey Questionnaire A-11 13. Is there any other information regarding barriers or knowledge gaps to e-ticketing use in your state transportation agency that you'd like to share? (open ended) ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ 14. Besides e-Ticketing, what other material tracking technologies has your state transportation agency used? RFID (radio frequency identification) Bar Codes Truck Identification Readers (License plate/DOT number) Others ________________________________________________ None/None yet 15. In your opinion, which material tracking technology has the greatest potential value for use in transportation construction management? e-Ticketing RFID (radio frequency identification) Bar codes Truck Identification Readers (License plate/DOT number) Others ________________________________________________
A-12 Electronic Ticketing of Materials for Construction Management 16. Regarding the previous question, do you have any additional comments as to why that technology has the greatest potential? (open ended) ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ 17. Using your best judgment, what would you envision the future use of e-ticketing in construction is for your state transportation agency based on material type? (Please note a response for each material type) We have yet to use it and have no plans to We have yet to use it but are interested We have piloted it but do not plan future use We have piloted it but would like additional evaluations We have piloted it and are planning to scale up its use We are interested in adopting it as policy We have a standard specification for its use Asphalt Concrete Aggregates Earthwork Millings Other
Survey Questionnaire A-13 18. What research is needed to advance materials tracking and management in highway construction? (rank with 1 being the most needed) ______ Cost/Benefit Analysis of Using e-Ticketing ______ Investigation into Quality Control/Quality Assurance Automation ______ Automated Alert System for Materials Tracking, Testing, and Acceptance ______ Use of Collaborative Technologies such as e-Ticketing for Partnership Advancement ______ Other 19. How did you procure the e-ticketing technology? Included in RFP as a bid item Included in RFP as incidental Purchased directly by DOT Other ________________________________________________ 20. What were the primary benefits of using e-ticketing technologies? (click and drag the applicable items in the box and rank in order with 1 being the most beneficial) Benefits ______ Reduced paper documentation ______ Time savings in review and consolidation of material quantities ______ Readily available material quantity information ______ Archived material placement location ______ Safety benefits ______ Real-time material tracking ______ Production tracking ______ Others
A-14 Electronic Ticketing of Materials for Construction Management 21. Considering the costs and benefits of your e-ticketing experiences, what was your level of satisfaction? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied 22. How likely are you to use e-ticketing again? Very likely Likely Unlikely Very unlikely 23. Which of the following challenges do you believe is most significant to e-ticketing use? (click and drag the applicable items in the box and rank in order with 1 being the most significant) Challenges ______ Plant/supplier pushback ______ Haul company pushback ______ Contractor pushback ______ Communication/collaboration challenges ______ DOT staff resistance to technology
Survey Questionnaire A-15 ______ DOT staff resistance to process change ______ Cost ______ Connectivity (cellular/Wi-Fi signals) ______ Technical Use ______ Data Security ______ Accessibility to DOT system/mobile devices to 3rd party e-Ticketing data 24. What general feedback was received from contractors on the use of e-ticketing? Positive Neutral Negative 25. What general feedback was received from hauling companies on the use of e-ticketing? Positive Neutral Negative 26. What general feedback was received from plants/suppliers on the use of e-ticketing? Positive Neutral Negative
A-16 Electronic Ticketing of Materials for Construction Management 28. What general feedback was received from engineers on the use of e-ticketing? Positive Neutral Negative The survey is complete. Thank you for your participation! For a summary of responses or any questions/comments please contact: Gabriel B. Dadi Email: gabe.dadi@uky.edu Phone: (859) 257-5416 27. What general feedback was received from inspectors on the use of e-ticketing? Positive Neutral Negative
