Research Roadmap on Airport Administration & Human Resource Issues (2020)

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v Contents   Summary ....................................................................................................................................... 1  1.  Introduction ............................................................................................................................ 3  1.1  Project Description and Background .............................................................................. 3  1.2  Roadmap Development Process .................................................................................... 3  1.3  Airport Administration and HR Research Roadmap Products ........................................ 4  2.  Research Idea Identification and Prioritization ...................................................................... 6  2.1  Literature Review ............................................................................................................ 6  2.2  Airport Executive Interviews ........................................................................................... 7  2.3  Airport Administration and HR Leader Focus Groups .................................................. 11  2.4  Research Needs Assessment ...................................................................................... 14  3.  Overview of Research Ideas ................................................................................................ 15  3.1  Administration and HR Context .................................................................................... 15  3.2  Impact of Technology ................................................................................................... 19  3.3  Talent Acquisition and Management ............................................................................ 27  3.4  Training and Development ........................................................................................... 37  3.5  Research Idea Sub-Topics ........................................................................................... 40  Appendix A: Visual Research Roadmap ..................................................................................... 46  Appendix B: Research Idea Database ........................................................................................ 47