Research Roadmap on Airport Administration & Human Resource Issues (2020)

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1 Summary As an industry-driven research program, ACRP relies on a flow of quality research ideas. Traditionally, ACRP primarily has used a bottom-up approach to determine these ideas, expressed as formal problem statements. ACRP’s Oversight Committee has adopted a strategic plan that prioritizes and ensures “that problem statements are of the highest quality and greatest relevance to the airport industry.” As a key step to achieving this strategic priority, ACRP is developing a series of research roadmaps in several topic areas. The goal of these research roadmaps is to identify gaps in knowledge and practice, uncover opportunities and challenges, and outline and prioritize specific research ideas needed to address these gaps. The ACRP Project 11-02/Task 35, “Research Roadmap on Administration & Human Resource Issues” is one of the research roadmaps that is part of this effort. This roadmap outlines the key research gaps and areas of interest for airports in this field over the next five years. The roadmap was developed through a review of relevant research and broad stakeholder engagement efforts with industry leaders. We spoke with over 25 airport leaders through interviews and focus groups to gather input regarding their airports’ priorities related to administration and human resources (HR) work, challenges related to work in these areas, and current or future trends that could impact airport administration and human resources in the coming years. An interactive version of the roadmap may be found at the link below: https://public.tableau.com/profile/jay5585#!/vizhome/ACRPResearchRoadmaponAdministration andHumanResources/ACRPResearchRoadmaponAdministrationandHumanResources The research ideas generated as part of this project are organized into four high-level themes that represent the main topics and challenges of interest to airports in the areas of administration and human resources. Based on the results of the outreach and literature review, 45 research ideas were generated and categorized into four high-level themes, listed below in order of rated importance as described later in this report: Administration and HR Context Talent Acquisition and Management Impact of Technology Training and Development The research topics were further organized into 13 sub-topics, with each research idea aligned to at least one research sub-topic. The sub-topics included in the Research Roadmap on Administration and Human Resource Issues consist of:  Career Pathways and Succession Planning  Change Management  Diversity  Employee Competencies  Knowledge Transfer and Management

2  Marketing  Organizational Culture  Organizational Structure  Performance Management  Recruitment and Retention  Technology  Workforce Development  Workforce Planning   Airports face unique, numerous, and ever-evolving administration and human resource challenges and opportunities. A research roadmap is needed to help airport industry practitioners identify and prioritize research needs related to these issues. The objective of this research was to develop an Airport Administration and Human Resources Research Roadmap that recommends priorities and timing for research needs, sets a research strategy, and provides a rationale for the recommendations included in the research roadmap. The research conducted to develop this research roadmap focused on airport administration and HR needs to be addressed in the next five years, reviewed existing roadmaps and research as well as ACRP’s strategic plan, considered the needs of airports of various sizes and locations, and reflected the priorities of a broad group of stakeholders. The research ideas identified for inclusion in the final roadmap can be entered into ACRP’s IdeaHub for further development into problem statements and subsequent research projects. The completed Airport Administration and Human Resource Research Roadmap includes the following documents:  Research Roadmap Report (this document)  Visual Research Roadmap (provided as a static image in Appendix A and a separate Tableau interactive file)  Research Idea Database (provided as a separate Microsoft Excel file).