Escalator Falls (2020)

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62 A P P E N D I X B Data Collection Instrument DATE Dear Airport Professional: This survey has been developed for Airport Cooperative Research Program (ACRP) Synthesis Project 11-03/Topic S04-25 to identify and describe how airports mitigate risks from escalator usage. The target audience for this synthesis project is airport operators (planning and engineering groups; marketing, customer experience, and revenue/advertising; safety and risk managers; maintenance); designers, architects, and consultants; airport management companies and building operators; insurance carriers and brokers; and escalator manufacturers. The survey includes questions related to airport escalator use and incidents, as well as an opportunity to propose examples of good practice for case studies. Questions include the following topical areas: • User behavior and human factors • Airport and escalator design and technology • Airport signage and wayfinding • Attractive distractors (art, advertising, and other distractions; and spaces that invite people to use them unsafely) • Maintenance Information obtained will be aggregated to assure anonymity of respondents. Once compiled, this information will benchmark how airports mitigate risk associated with escalator usage. It will also document suggestions for examples of Good Practice for case studies. If you have questions or require further information, please contact me: hunterzaworski@gmail.com. Questions about ACRP can go to Gail Staba at gstaba@nas.edu.

Data Collection Instrument 63 Survey to Airports ACRP’s Synthesis Project S19-04-25 on Escalator Falls objective is to identify and describe how airports mitigate risks from escalator usage. The target audience for this synthesis project is airport operators (planning and engineering groups; marketing, customer experience, and revenue/advertising; safety and risk managers; maintenance); designers, architects and consultants; airport management companies and building operators; insurance carriers and brokers; and escalator manufacturers. We would like to obtain information from at least 40 airports. All data will be aggregated and reported to maintain anonymity of airport participants who provide data. You are encouraged to fill in the survey online or print out copies and ask your colleagues to complete as much as possible and scan and return to the address below. This survey will take approximately 30 minutes to complete. Please complete as much as you are able. Thank you very much for your participation! Kate Respondent Contact Info {This information is only used for follow-up} Name(s):_____________________________________________________________________ Title(s) :_____________________________________________________________________ Department/Division:____________________________________________________________ Phone:_____________________________________________________________________ E-mail:_____________________________________________________________________ Airport Information Airport Name, Airport Identifier(s): Please list all airport identifiers if you are responsible for more than one airport ________ Are you interested in having your airport’s practices described in a case study? This would require a scheduled telephone interview(s) during the fall of 2019. Case study airports will be provided the opportunity to review the case study text prior to publication. Yes No (If yes, are there others who should be included?)

64 Escalator Falls The scope of this survey is identification of how airports mitigate risks from escalator usage. For airports with multiple terminals and renovations, please answer questions for the most recently updated part of the airport terminal. Name of Terminal(s): Airport Design: Terminals What year was the most recent renovation completed?________________ What year was the newest escalator installed?______________________ What are the average ages of other escalators?_______________________ Level Changes 1 2 3 More than 3 On average, how many vertical level changes do departing passengers go through from the departure curb to departure lounge? On average, how many level changes are there before checked baggage drop-off? On average, how many level changes are there after checked baggage drop-off? In general, how many vertical level changes do domestic arriving passengers go through from arriving gate to baggage claim level? How many vertical level changes do international arriving passengers go through from arriving gate to baggage claim level? Are any of the following true? Yes No Escalators are co-located with stairs Escalators are co-located with elevators Escalators are co-located with both stairs and elevators Escalators are not co-located with either stairs or elevators Escalators are located on the main path of travel Elevators are located on the main path of travel Stairs are located on the main path of travel Some arriving passengers arriving at remote curbs or parking garages must use escalators or elevators before ticketing and check-in

Data Collection Instrument 65 For situations where the escalators and elevators are not co-located, please estimate the average distance to the nearest elevators. less than 50 feet __ more than 50 feet____ not sure___ Wayfinding and Signage Yes No Is the location of the elevator clearly visible on the path of travel? Are there signs at the entrances to escalators to show where the nearest elevator is located? Can the elevator sign be seen by a person using a wheelchair? Describe the wayfinding system, if any, that your airport provides for visually impaired passengers to navigate towards stairs or elevators. Are there distractions at the entrances and exits to the escalator? Attractive distractors Yes No Advertising Loudspeakers FIDS Sloping areas that can be used as slides Other Are there audible distractions on the escalators? If yes, please describe. Escalator Incidents Have there been any reported escalator incidents or malfunctions in the last 5 years? (If no, skip to section on escalator crowding.) If there have been reported incidents, please answer the following questions. Where do most escalator incidents occur? a. Terminal before baggage check-in b. Terminal (After TSA—sterile area) c. Near terminal trains or people movers d. Parking garage e. Other

66 Escalator Falls Escalator Malfunction The reported escalator incidents [are] due to escalator malfunction or are they a result of any of the following? Yes No Comments Misuse of out-of-service escalators Sudden stops Overloading Maintenance Other In some state/provincial statutes, if there is an escalator incident, the state/provincial inspector/manufacturer must inspect and report before the escalator can return to service. Is this true at your airport? Are you required to report escalator malfunctions to a state/provincial safety board? Please identify reporting agency: ______________________________ Incident Demographic Data Can you please describe as best you are able the demographics of people involved in escalator incidents? If possible, please use data from the last 5 years. If the timeline is different, please indicate the time span of the reported data. Number of Males (#)_____ Females (#)____ Gender not recorded or reported (#) ______ Age of person injured: No age reported (#)__________________ Children (under age of 10 years) (#)___ Between 11-19 years) (#)__ Between 20-59 years (#)___ Between 60-75 years (#)___ Over 75 years (#)___ Please describe the grouping: Travelling alone (#)_____Accompanied by an adult companion under the age of 65 (#)_____or with an older adult companion (over 65 years) (#)____ Companion age not reported (#)_______________ Were there any accompanying children? (#) _________ Were any of the following involved in any of the incidents? Luggage (#) _______ Strollers (#) _________ Mobility devices (crutches, canes, walkers) (#) __________________

Data Collection Instrument 67 Other factors (#) _______________General description ________ Please describe in general terms if any of the following were mentioned in incident reports: footwear (heels, Crocs, etc.), clothing issues, straps, or belts. Other (general description on incidents) Yes No Comments Overcrowding Slips and falls Pushed or bumped Improper use (playing on escalator) Distraction Service animal 1 Animal (companion or other) 1 Please describe any service or other animal-related escalator incidents (leash, harness-related, or other): Incident Outcome EMT response, nontransport (#) _______________ EMT response, transport (#) _______________ No EMT response (#) _______________ No data (#) _______________ Escalator Crowding At your airport, is passenger crowding on escalators a problem? If no, please skip to the next section on escalator maintenance. If yes, please answer the next series of questions. Yes No Comments Is this a time-of-day problem or hub operation problem? Does this only occur when there are flight delays?

68 Escalator Falls Does the airport have a program to mitigate escalator crowding? If yes, please answer the next three questions. Yes No Comments Does this include changing the speed of the escalator? Does this include providing staff to manage the crowd? Are there bollards or other physical measures to manage crowding and escalator entrances and egress? Please describe any other escalator-crowding mitigating measures: Escalator Maintenance Is escalator maintenance conducted on a regular schedule_____ or only as needed ____ Is escalator maintenance conducted by airport maintenance staff_____ or is it contracted out______ On average, how long is the escalator “out of service” for routine maintenance? ______________ Are passengers permitted to use “out of service” escalators as stairs? Yes _____ No____ Describe how the passenger flows are managed during escalator maintenance. Is the use of escalators an essential element of the airport evacuation plans? Are escalators replaced, rebuilt, or refurbished on a regular basis? If yes, how often?

Data Collection Instrument 69 General Questions Does the airport have “feet on the ground” or “ambassadors” (color-coated staff or volunteers) to assist passengers? Yes______ No____ If yes, please describe how they help with escalator safety. Does the airport have an active program to improve the overall safety culture? Yes______ No____ If yes, please indicate if escalator safety/falls are included: Does the airport have public service announcements, public outreach or education programs to promote escalator safety? Yes______ No____ If yes, please describe: Good Practice Please use the airport identifier of an airport or airports that you think has/have “good practice” related to escalator safety. Some suggestions include • Remote luggage drop-off • Reduced speed of escalators at certain times of day to accommodate older travelers • Positive signage to elevators • Co-location of escalators and elevators • Public service campaigns that promote escalator safety • Use of airport ambassadors to help with wayfinding • Good illumination at escalator entrance • New escalator design with new safety features • Other: _____________________________________ Risk Management−Incident Reporting Do you have standard forms for reporting escalator incidents? Yes______ No____ Are these forms part of an airport risk-management database? Yes______ No____ Are escalator incidents included in the airport risk-management databases? Yes______ No____ Who reviews these reports? At your airport, is escalator safety part of the overall safety audit program? Yes______ No____

70 Escalator Falls Is there a risk management system that would improve reporting of escalator incidents? If, yes, please describe. What are the best risk management tools or procedures that would improve escalator safety? Should there be a national reporting system for escalator, elevator and moving walkway incidents? Insurance Is your airport self-insured by the owner/operator? Yes_______ No________ If no, who is the insurance carrier? ___________________________________ Technical Details on Escalators (Please respond as you are able!) What is the average speed of the escalator(s)? ________________ Please describe: Does the speed of your escalators change due to peaking, crowding, or older passenger demographics? Yes______________ No_______________ Has the design of the escalator cleat design changed? And how? ___________________ The escalator step demarcation at transition zones ______________________________ The escalator demarcation at edges__________________________________________ Location of any brushes___________________________________________________ Other characteristics: Are the airport luggage carts designed to go on escalators? If yes, describe. Are there bollards or other deterrents for luggage carts or strollers on escalators? If yes, describe. What are the number of flat steps at entrance and exit of escalator? Do you have any escalators with three flat steps? Yes______ No____

Data Collection Instrument 71 Are these the newer escalators? Yes______ No____ Are the entrances to and exits from the escalators well illuminated? Yes______ No____ Are there audible warnings at escalator entrances or exits? Yes______ No____ Is there a visible emergency shutdown button? On the balustrade On the end How often is the emergency shutdown button activated? Are there video cameras at escalators exits and entrances? If yes, how is this information saved or used? Are the videos actively monitored? Other data and information in support of airport-terminal escalator falls that you would like to share: _________________________________________________________________________ _________________________________________________________________________ Thank you for taking the time to complete the survey.