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42 Airport Well-Being Survey Items A P P E N D I X B The Airport Cooperative Research Program (ACRP), on behalf of the Transportation Research Board (TRB), is preparing a synthesis on airport workforce programs supporting employee well- being. ICF, an international consulting firm, has been contracted to prepare this synthesis in conjunction with ACRP. As part of the research, ICF is conducting a survey of airports regarding the employee well-being programs or components they offer. The purpose of this survey is to identify and summarize various airport workforce programs designed to improve employee well-being. To maintain your confidentiality, the results of the survey will be aggregated and then incorporated into a synthesis of airport practice, with the intent of helping airports determine successful well-being program practices and improve their current workforce programs. This survey is being sent to airport leadership within human resources and will ask detailed questions about airport employee well-being programs â their components, how they are implemented, challenges, and participation rates. If you are not the appropriate person at your organization to complete this survey, please forward it to the correct person. Please complete and submit this survey by Wednesday, September 18th, 2019. We estimate that it should take 20-45 minutes to complete. If you have questions or problems related to this survey, please contact Kathryn Solook at Kathryn.Solook@icf.com or (202) 862-1164.
Airport Well-Being Survey Items 43 1. What is your primary affiliation? Airport Consulting Agency Academic Institution Federal Aviation Organization Membership Organization Other ____________________ 2. Where is your organization located? [Drop-down menu with states/relevant foreign countries] 3. How would you categorize the size of your airport? Small Medium Large General Aviation 4. Approximately how many employees work in your airport? Please respond using numerals only (e.g., 45,000). 5. Select the top two most common workplace stressors that your airport Support Function employees (e.g., Management, Administrative, Workweek employees) face. Psychological/Mental (e.g., fear of failure) Social (e.g., verbal aggression from customers or colleagues) Physical (e.g., overexertion, repetitive motions) Financial (e.g., personal finances, savings) Technological (e.g., system delays or complications) Scheduling (e.g., hours of operations are ever-changing or difficult to adjust) Other ____________________ 6. Select the top two most common personal stressors that your airport Support Function employees (e.g., Management, Administrative, Workweek employees) face. Work-life balance Personal financial management Generational differences Time management/Scheduling Workload Other ____________________ 7. Select the top two most common workplace stressors that your airport Maintenance/Operations/Facilities/Security employees (i.e., 7/24/365 employees) face. Psychological/Mental (e.g., fear of failure) Social (e.g., verbal aggression from customers or colleagues) Physical (e.g., overexertion, repetitive motions) Financial (e.g., personal finances, savings) Technological (e.g., system delays or complications)
44 Airport Workforce Programs Supporting Employee Well-Being 8. Select the top two most common personal stressors that your airport Maintenance/Operations/Facilities/Security employees (i.e., 7/24/365 employees) face. Work-life balance Personal financial management Generational differences Time management/Scheduling Workload Other ____________________ 9. Is there currently an employee well-being program in place at your airport? Yes No [Skip to end questions] Uncertain [Skip to end questions] 10. How long has the employee well-being program been in place? Please only use numerals in your response. Years ________________________________________ Months ________________________________________ 11. How frequently are updates made to the employee well-being program? Monthly Quarterly Biannually Annually Never 12. Is your employee well-being program tied to the Affordable Care Act (ACA)? Yes [If yes, please explain] ____________________ No Uncertain 13. Does your airport employee well-being program function as a comprehensive program with a series of course offerings and benefits or are there individual components that are implemented on an ad hoc basis? Please select the option that is most applicable. Fully comprehensive program Mostly comprehensive program (i.e., some individual components/initiatives that operate separately) Partially comprehensive and partially individual components/initiatives All individual components/initiatives that are administered separately (e.g., one-time wellness speaker) 14. What determines or influences the employee well-being program components that are offered at your airport? Budget Leadership Scheduling (e.g., hours of operations are ever-changing or difficult to adjust) Other ____________________
Airport Well-Being Survey Items 45 Lifestyle trends Local environment Other ____________________ 15. What types of employee well-being program components are offered? Access to healthy food Alternative transit options Cessation programs (e.g., smoking/tobacco use) Community service/Volunteer programs Emotional intelligence developmental training Employee Assistance Program (EAP) Exercise classes on-site Financial education Fitness programs Flexible working arrangements (e.g., choosing days to work) Mobile wellness applications (e.g., Rally, MyFitnessPal) Mindfulness training/counseling New parent career coaching/counseling Nutrition counseling Reimbursement for well-being expenses Retirement planning/counseling Vouchers or reimbursement for self-care/self-development Wellness website Wellness workshops Other ____________________ Other ____________________ Other ____________________ [The following questions are asked for each of the selected offerings.] Please answer the following questions about the [selected well-being offering] at your airport. What stressor(s) does this well-being program target? Psychological/Mental (e.g., fear of failure) Social (e.g., verbal aggression from customers or colleagues) Physical (e.g., overexertion, repetitive motors) Financial (e.g., personal finances, savings) Other ____________________ How frequently, on average, is this component of the well-being program offered? As requested by employee (e.g., online resources, individual appointments) Daily Weekly Employee interest Logistics/Space Work hours
46 Airport Workforce Programs Supporting Employee Well-Being What percentage of airport employees utilize this program? 0-25% 26-50% 51-75% 76-100% Uncertain Is there a targeted employee group for this well-being program offering? Yes ____________________ No Uncertain Do you use different strategies to increase participation from various work groups (e.g., custodial, traders, administrative, professional) for this well-being program component? Yes ____________________ No Uncertain Do you use different strategies to increase participation from various work shifts (e.g., day shift, swing shift, night shift) for this well-being program component? Yes ____________________ No Uncertain What challenges have you encountered with this well-being program offering? Poor attendance/usage Difficult to advertise/get the word out Lack of support from leadership Lack of support from first line supervisors Difficulty implementing relevant policies Unable to reach target employees Lack of appropriate budget/funding for the program Logistical challenges with scheduling specific events/classes Does not adequately address needs Other ____________________ No challenges Are there metrics being used to determine success of the program offering? Yes No Uncertain Monthly Quarterly Biannually Yearly
Airport Well-Being Survey Items 47 Generally, how successful would you say this program offering is? Highly unsuccessful Moderately unsuccessful Neither successful nor unsuccessful Moderately successful Highly successful [All participants will receive these questions] In which of the following areas, do you feel you need additional employee well-being program offerings? Please select all that apply. Access to healthy food Alternative transit options Cessation programs (e.g., smoking/tobacco use) Community service/Volunteer programs Emotional intelligence developmental training Employee Assistance Program (EAP) Exercise classes on-site Financial education Fitness programs Flexible working arrangements (e.g., choosing days to work) Mobile wellness applications (e.g., Rally, MyFitnessPal) Mindfulness training/counseling New parent career coaching/counseling Nutrition counseling Reimbursement for well-being expenses Retirement planning/counseling Vouchers or reimbursements for self-care/self-development Wellness website Wellness workshops Other ____________________ Other ____________________ Other ____________________ None Are there any particular challenges you have overcome in developing or implementing your employee well-being program? If so, please describe. ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ What program metrics (e.g., participation rate, employee engagement survey) are used to determine success? ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
48 Airport Workforce Programs Supporting Employee Well-Being What additional information or resources does your airport need to help the well-being program and improve overall employee well-being (e.g., stable funding, outside partners, handling diversity of employee work schedules)? ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ The synthesis will include five case examples to illustrate different airport employee well-being program practices being used. Would your airport be willing to participating in a more in-depth case example interview? Yes No Please provide your contact information Name ________________________________________ Organization ________________________________________ Phone Number ________________________________________ Email Address ________________________________________ What have been the most impactful opportunities or antecedents in developing, implementing, or maintaining your employee well-being offerings? ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
