Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.
49 Case Story Interview Protocol A P P E N D I X C Thank you for agreeing to participate in this interview for the ACRP Research Synthesis on Airport Workforce Programs Supporting Employee Well-Being. Your answers to the following questions will help us develop case example guidance for other airports looking to strengthen their own workforce programs. Airport Employee Stressors 1. What are the most common workplace stressors that your airport employees face? a. What impact[s] do these types of stressors have on your workforce? b. What impact[s] do these types of stressors have on your airport? 2. What are the most common personal or environmental stressors that your airport employees face? a. What impact[s] do these types of stressors have on your workforce? b. What impact[s] do these types of stressors have on your airport? 3. What challenges or experiences are unique to airport employees that must be considered in the design of an Employee Well-Being Program? General Information About the Employee Well-Being Program 4. Please briefly describe the Employee Well-Being Program that is in place at your airport. a. What components does it include? b. How long has it been in place? 5. What value does the Well-Being Program provide to employees? How do these Well- Being Program components support employee well-being? 6. What value does the Well-Being Program provide to the airport as an organization? How does the Employee Well-Being Program support the airportâs overarching goals? Well-Being Program Development 7. How did your organization decide on these program offerings and how did you go about implementing them? 8. Has policy been impacted by the Employee Well-Being Program? a. If so, how have policies been impacted? 9. How did you involve key stakeholders or partner organizations in designing and implementing any of the program features? What role did each group play in the ongoing administration of the program?
50 Airport Workforce Programs Supporting Employee Well-Being a. If so, how do you determine which employee groups to target with well-being program offerings? Well-Being Program Maintenance 13. How often do you make updates to your Well-Being Program? 14. What determines when you make changes or updates to the Well-Being Program offerings? 15. How do you alert employees about Well-Being Program offerings? a. What strategies have been the most successful? b. What strategies have been the least successful? Workforce Program Metrics 16. What metrics, if any, have you used to measure the success of the Well-Being Program? 17. Have you found specific metrics that are more effective or useful than others? a. If so, which ones and why? 18. What percentage of employees use the well-being program offerings? a. How do these numbers differ by demographic group? 19. Have any offerings of the Well-Being Program been unsuccessful? If so, please elaborate on which ones were unsuccessful and why. 20. What have been the most difficult challenges to implementing the Well-Being Program or various components of it? a. What strategies have you used to overcome these challenges? Conclusion 21. Are there any resources that your organization has published that would help us further understand your efforts on the Employee Well-Being Program? 22. Do you have any materials or templates you could share with fellow airports as they seek to develop an effective well-being program? Would you please send those to us via email? 23. Would you be willing to provide your contact information for airports that might wish to reach out for more information? 24. Is there anything else that you would like to add? Thank you for your time today. Your willingness to share your experiences will provide guidance to airports around the country in how they can strengthen their own workforce programs to better support employee well-being. 10. Did you encounter any resistance to the Well-Being Program or any of its offerings? a. If so, how did you address that resistance? b. What strategies have worked best for attaining support or buy-in? 11. For aspects of the Well-Being Program that require scheduling a specific location and time, how have you determined the best time and location for these events? a. What challenges or limitations have you encountered regarding scheduling? b. What other challenges has your airport faced in implementing and sustaining a well-being program? 12. Do any aspects of your Well-Being Program target specific employee groups?
