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40 Overview of Data Collection Activities A P P E N D I X A This appendix describes the data collection activities that were conducted as a part of this synthesis project. Literature Review As a first step in this synthesis project, a literature review was conducted to gather background information and develop an initial understanding of the current state of employee well-being programs in airports as well as best practices in implementing these types of programs. For this literature review, the study team focused on airport industry articles and information, sources that document program offerings that have been implemented in similar industries, and articles from relevant research-based journals. Information and data gathered during this task were combined into a comprehensive literature review database that was used to inform the synthesis report. Next, to better understand the current practices that airports use related to employee well-being programs, two additional data collection activities were conducted, which included the following: A survey to gather information about the well-being programs offered at various airports, and Case story interviews to gather more detailed information about specific employee well- being programs. Survey A survey was developed to gather basic information on the current state of employee well-being programs in the airport industry and to identify airports willing to share additional information about their employee well-being programs and offerings. Specifically, the survey included questions about the following: Airport demographics (e.g., size, location) Overview questions regarding employee well-being program Workplace stressors Characteristics of specific well-being program offerings The survey was developed online and distributed via e-mail, which included a link for participants to access the survey. Potential survey participants that represented airports of varying sizes, geographic locations, and governance models were identified. The study team
Overview of Data Collection Activities 41 program is. Specifically, this referred to whether all programs offered relating to employee well- being are included as part of a unified program or if there are individual components that are offered on an ad hoc basis. Response options for this question included (1) fully comprehensive program, (2) mostly comprehensive program (i.e., some individual components/initiatives that operate separately), (3) partially comprehensive and partially individual components/initiatives, and (4) all individual components/initiatives that are administered separately (e.g., one-time wellness speaker). A total of one-third (33%) of the survey respondents indicated that their employee well-being programs are fully comprehensive, and another one-third (33%) indicated that their programs are mostly comprehensive (see Exhibit A-1). This indicates that many airports do have employee well-being programs in place that combine different programs or activities into a single, comprehensive employee well-being program. Exhibit A-1. Comprehensiveness of employee well-being programs. Case Story Interviews Finally, case story interviews were conducted with airports. In total, five airports participated in interviews. Airports ranged in size from a GA airport to large-hub airports. The interview participants were asked to provide input on how they implement, maintain, and update employee well-being programs in their airports. Interview participants were also asked to provide input on challenges they have encountered related to employee well-being programs and lessons learned when providing various well-being program offerings to employees in the airport environment. Appendix C provides the complete interview protocol. These interviews were used to develop the case examples presented in this report. 33% 33% 17% 17% Fully Comprehensive Mostly Comprehensive Partially Comprehensive All Individual Components n=6 n=6 n=3 n=3 reached out to these airports via e-mail to describe the study and request participation in the survey. Status of Employee Well-Being Programs In total, 22 respondents completed the survey. Of these 22, three indicated that their airport did not currently have an employee well-being program in place. Additionally, three indicated that they were unsure about all of their airportsâ well-being offerings or programming. In addition to answering questions about the well-being strategies they currently have in place at their airport, survey respondents were asked to indicate how comprehensive their employee well-being
