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B-1 Semistructured Interview Script and Questionnaire A P P E N D I X B Thank you for agreeing to participate in this interview for the NCHRP Research Synthesis on Emerging Challenges to Tolling on Managed Lanes. Your answers to the following questions will help us develop case example guidance for other states and agencies looking to tackle this problem. 1. How long was the project in development? 2. When was pricing first considered? Why was pricing first considered? What were the original project goals? 3. Who were your agency partners in the implementation of pricing (i.e., transit agencies, tolling authorities, MPOs, local/country governmental entities, private sector concessionaire)? How did your agency coordinate the key planning and policy related decisions with other entities (e.g., toll rates, toll-exempt travelers, access points)? 4. How were the project goals finalized? Did the goals vary between partner agencies? If so, how were the goals reconciled? 5. Do you have other tolled facilities or priced managed lanes in your jurisdiction? If so, are the project goals the same? Are the operational policies the same? If not, how do they differ? How does it influence the public from an operational and perception point of view? In other words, does the public understand these differences? 6. What were the largest obstacles for project development and implementation? What specific strategies did you use to overcome the obstacles? Or what could you have done differently to overcome the obstacles? 7. Please describe the toll policies for your project. 8. How were the toll policies developed for your project? Who has the ultimate decision- making authority? 9. How were the operational characteristics (e.g., vehicle occupancy, toll rates, access, hours of operation) of the project communicated with policy makers, elected officials, travelers, and the general public? Before implementation and throughout operations? 10. How has media coverage influenced your project? 11. How did your agency communicate the concept and purpose of pricing to the public and policy makers? What type of media did you use? What metrics did your agency use to measure the effectiveness of engagement? 12. Who was the most challenging audience to engage? What groups of people (or individuals) were the most hesitant to pricing?
B-2 Emerging Challenges to Priced Managed Lanes 13. Did your agency change their communication and engagement approaches for the challenging audiences? Did the audience change their perceptions in response? 14. Did your agency attempt any other mitigation to address concerns from the public and policy makers (e.g., better transit integration/incentives, equity programs)? 15. How does your agency approach performance management for the priced managed lanes? What are the measures of success? Did your project meet or exceed these goals? What is the reporting frequency (e.g., annually, quarterly, monthly)? What media does your agency use to highlight performance (e.g., webpages, social media posts, online dashboard, open data access)? Does your agency track how many performance-related requests come from media and elected officials? 16. After opening, did your agency encounter a problem related to ongoing performance? For example, did your agency have too many toll-exempt users (e.g., concerns about HOV2+, alternatively fueled vehicles) or access at specific points along the corridor? How did your agency address, or mitigate, those concerns? 17. How does your agency enforce tolling on managed lanes? What is the compliance level and type of violation being experienced? Does your agency use on-road enforcement personnel to monitor compliance? Use of advanced technology, cameras, etc.? Are you satisfied with current protocols? If not, what would you change? Thank you for your time. Your willingness to share your agencyâs experience will help other states and agencies address the challenges of implementing tolling on managed lanes.
