National Academies Press: OpenBook

Uses of Social Media in Public Transportation (2022)

Chapter: Appendix A - Participating Agencies

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Page 55
Suggested Citation:"Appendix A - Participating Agencies." National Academies of Sciences, Engineering, and Medicine. 2022. Uses of Social Media in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/26451.
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Page 55
Page 56
Suggested Citation:"Appendix A - Participating Agencies." National Academies of Sciences, Engineering, and Medicine. 2022. Uses of Social Media in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/26451.
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Page 56
Page 57
Suggested Citation:"Appendix A - Participating Agencies." National Academies of Sciences, Engineering, and Medicine. 2022. Uses of Social Media in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/26451.
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Page 57
Page 58
Suggested Citation:"Appendix A - Participating Agencies." National Academies of Sciences, Engineering, and Medicine. 2022. Uses of Social Media in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/26451.
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Page 58

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55   A P P E N D I X A Participating Agencies Table 12. Participating transit agencies. ID Agency Region State Area Size Principal Mode 1 Birmingham–Jefferson County Transit Authority Birmingham AL Small urbanized area (population 50,000– 200,000) Bus, paratransit services 2 Valley Metro Phoenix AZ Large urbanized area (population over 200,000) Bus, light rail, streetcars and trolleys, vanpool, paratransit services 3 San Joaquin Regional Transit District Stockton CA Both rural and urbanized areas are served Bus, paratransit services 4 Bay Area Rapid Transit District San Francisco CA Large urbanized area (population over 200,000) Heavy rail/ subway 5 San Diego Metropolitan Transit System San Diego CA Both rural and urbanized areas are served Bus, light rail, paratransit services 6 Long Beach Transit Long Beach CA Large urbanized area (population over 200,000) Bus 7 Los Angeles County Metropolitan Transportation Los Angeles CA Large urbanized area (population over 200,000) Bus, light rail, heavy rail/ subway 8 Los Angeles Department of Transportation—Transit Los Angeles CA Large urbanized area (population over 200,000) Bus, paratransit services 9 Gold Coast Transit District El Rio CA Large urbanized area (population over 200,000) Bus, paratransit services 10 San Francisco Municipal Transportation Agency San Francisco CA Large urbanized area (population over 200,000) Bus, light rail, streetcars and trolleys, cable cars, paratransit services

56 Uses of Social Media in Public Transportation ID Agency Region State Area Size Principal Mode 12 Miami-Dade Transit Miami FL Large urbanized area (population over 200,000) Bus, light rail, heavy rail/ subway, paratransit services 13 Tampa Bay Area Regional Transit Authority Tampa FL Large urbanized area (population over 200,000) Vanpool 14 Jacksonville Transportation Authority Jacksonville FL Large urbanized area (population over 200,000) Bus, monorails and tramways, paratransit services 15 Metropolitan Atlanta Rapid Transit Authority Atlanta GA Large urbanized area (population over 200,000) Bus, light rail, heavy rail/ subway 16 Chatham Area Transit Savannah GA Small urbanized area (population 50,000– 200,000) Bus, paratransit services 17 CyRide Ames IA Small urbanized area (population 50,000– 200,000) Bus 18 Hancock Area Rural Transit Hancock County IN Small urbanized area (population 50,000– 200,000) Vanpool 19 20 Janus Developmental Services Noblesville IN Large urbanized area (population over 200,000) Paratransit services 21 Transit Authority of Northern Kentucky Northern Kentucky KY Small urbanized area (population 50,000– 200,000) Bus 22 Saginaw Transit Authority Regional Services Saginaw MI Small urbanized area (population 50,000– 200,000) Bus, paratransit services 23 Blue Water Area Transportation Commission Port Huron MI Small urbanized area (population 50,000– 200,000) Bus 24 SouthWest Transit Eden Prairie MN Small urbanized area (population 50,000– 200,000) Bus 11 Washington Metropolitan Area Transit Authority Washington D.C. Large-urbanized area (population over 200,000) Bus, heavy rail/subway, paratransit services Greater Peoria Mass Transit District Peoria IL Both rural and urbanized areas are served Bus, paratransit services

Participating Agencies 57   ID Agency Region State Area Size Principal Mode 26 Kansas City Area Transportation Authority Kansas City MO Large urbanized area (population over 200,000) Bus 27 Charlotte Area Transit System Charlotte NC Large urbanized area (population over 200,000) Bus, light rail, streetcars and trolleys, vanpool, paratransit services 28 Manchester Transit Authority Manchester NH Small urbanized area (population 50,000– 200,000) Bus, paratransit services 29 North Central Regional Transit District North Central New Mexico NM Both rural and urbanized areas are served Bus, paratransit services 30 Regional Transportation Commission of Southern Nevada Southern Nevada NV Large urbanized area (population over 200,000) Bus, paratransit services 31 Greater Cleveland Regional Transit Authority Cleveland OH Both rural and urbanized areas are served Bus, light rail, heavy rail/ subway, paratransit services 32 Southwest Ohio Regional Transit Authority/Metro Southwest Ohio OH Large urbanized area (population over 200,000) Bus, paratransit services 33 METRO Regional Transit Authority Summit County OH Large urbanized area (population over 200,000) Bus, paratransit services 34 Tri-County Metropolitan Transportation District of Oregon (TriMet) Portland OR Large urbanized area (population over 200,000) Bus, light rail, commuter rail, paratransit services 35 Salem Area Mass Transit District (Cherriots) Salem OR Large urbanized area (population over 200,000) Bus, vanpool, paratransit services 36 Rhode Island Public Transit Authority Rhode Island RI Both rural and urbanized areas are served Bus, streetcars and trolleys, vanpool, paratransit services 25 Metro Transit–Minnesota Minneapolis– Saint Paul area MN Large urbanized area (population over 200,000) Bus, light rail, vanpool, paratransit services

58 Uses of Social Media in Public Transportation ID Agency Region State Area Size Principal Mode 38 Lowcountry Regional Transportation Authority Lowcountry Region SC Small urbanized area (population 50,000– 200,000) Bus, streetcars and trolleys, paratransit services 39 Capital Metropolitan Transportation Authority Austin TX Large urbanized area (population over 200,000) Bus, light rail, heavy rail/ subway, paratransit services 40 Metropolitan Transit Authority of Harris County Harris County TX Large urbanized area (population over 200,000) Bus, light rail, vanpool, paratransit services 41 Greater Richmond Transit Company Richmond VA Large urbanized area (population over 200,000) Bus, paratransit services 42 Blacksburg Transit Blacksburg VA Small urbanized area (population 50,000– 200,000) Bus 43 Green Mountain Transit Burlington VT Both rural and urbanized areas are served Bus 44 Community Transit Snohomish County WA Large urbanized area (population over 200,000) Bus, vanpool, paratransit services 45 Mountain Line Transit Authority Morgantown WV Small urbanized area (population 50,000– 200,000) Bus 46 Halifax Transit Nova Scotia Canada Large urbanized area (population over 200,000) Bus, paratransit services 37 Central Midlands Regional Transit Authority Columbia SC Both rural and urbanized areas are served Bus, streetcars and trolleys, vanpool, paratransit services

Next: Appendix B - Survey Questionnaire »
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A high percentage of transit agencies believe social media is important for increasing ridership, improving customer satisfaction, and improving agency image.

The TRB Transit Cooperative Research Program's TCRP Synthesis 156: Uses of Social Media in Public Transportation updates 2012's TCRP Synthesis 99: Uses of Social Media in Public Transportation and again explores the use of social media among transit agencies. It documents innovative and effective practices in the United States and Canada.

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