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Spatial Data Needs: The Future of the National Mapping Program (1990)

Chapter: 'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'

« Previous: APPENDIX A: Committee Meetings and Agendas
Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
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Appendix B
COMMITTEE’S SURVEY AND INTERVIEWS CONCERNING USER REQUIREMENTS AND SATISFACTION

When the committee decided to divide some of the data gathering tasks between two subgroups, subgroup A1 on user requirements attempted to develop data to reinforce and expand personal and professional experiences with the USGS user satisfaction by sampling typical USGS map/data users in five general categories. These categories included (1) large-scale users (utilities, municipalities, local governments); (2) state government users; (3) commercial users (publishers of maps and digital data); (4) users of spatial data who do not use USGS products to meet their needs; and (5) other users including recreational, planning, and environmental users. All of the interviews (primarily by telephone) were conducted using a questionnaire developed by the subgroup. This questionnaire follows. The results of this survey are integrated into the committee’s analyses in the report; detailed analysis and records of the interviews are on file with the Mapping Science Committee.

  1. Introduce oneself as a Mapping Science Committee member; explain purpose of interview, i.e., we’re trying to find out if users of USGS information are satisfied, how much information they use from the USGS, etc.

  2. Determine that interviewee does, in fact, use USGS maps or digital data; if not, what maps or data are they using?

1  

Subgroup A consisted of Barbara B.Petchenik (subgroup leader), John Antenucci, John Bossler, Henry Perez, and Thomas Wilbanks.

Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
×
  1. Purposes for which they use USGS maps/data; where they get it, specifically what do they buy, how much ($/quantities), how often. If it were not available, what could or would be substituted?

  2. What are the strong points of current USGS products? Weak points?

  3. Are the users of USGS information changing? Do they expect spatial digital data usage changes in the 1- to 10-year period? Try to assess evolving digital data needs, in particular, any plans for using the 1:100,000 TIGER files, creating their own digital data files, etc.?

  4. Are there products user would like to have from the USGS? What about willingness to pay?

  5. Explore how user feels about what federal mapping role should be; in particular, what about the USGS role?

  6. Explore how user feels about the USGS as service organization (not just supplier of hard-copy products or digital files).

ORGANIZATIONS SAMPLED

Municipal Governments and Public and Private Utilities (John C.Antenucci, interviewer)

Alabama Power Company

Albuquerque (NM), City of

Ann Arbor (MI), City of

Austin (TX), City of

Baltimore (MD), City of, Public Works Department

Boston (MA), City of

Carolina Power & Light Company

Charlotte (VA), City of

City Public Service, San Antonio

Columbus (OH), City of

Deerfield Beach, City of

Denver Water Department

Dupage County Assessor

Erie & Niagara Counties Regional Planning Board

Florida Power & Light Company

Greenville (NC), City of

GTE of Illinois

Houston (TX), City of

Indianapolis (IN), City of

Iowa Public Service Company

Jefferson County, Colorado

Johnson City

Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
×

Kentucky Utilities Company

Knoxville (TN), City of/Knox County

Lassen County

Little Rock (AR), City of

Little Rock Wastewater Utility

Long Beach (CA), City of

Los Alamos City Utilities

Los Angeles Department of Water & Power

Louisville/Jefferson County Municipal Sewer District

Mesa (AZ), City of

Metropolitan Utility District, Connecticut

Miami (FL), City of

Michigan Consolidated Gas Company

Milwaukee (WI), City of

Nashville (TN), City of

Nashua, City of

New Braunfels Utilities

Northeast Illinois Planning Commission

Northeast Utilities

Oklahoma City

Oklahoma Natural Gas Company

Orlando Utilities Commission

Pasadena Water & Power Department

Peoples Natural Gas, Pittsburgh

Pittsburgh (PA), City of, Urban Redevelopment Authority

Phoenix (AZ), City of

Pinellas PK Water/Utility District

Portland General Electric Company

Public Works Agency

Puget Sound Power & Light Company

Savannah Electric & Power

South Carolina Water Resources Commission

Southern California Edison Company

Southern California Gas Company

Southern Company Services

St. Petersburg (FL), City of

Suffolk County Real Property

Wisconsin Gas Company

Ventura (CA), City of

State Governmental Agencies (John D.Bossler, interviewer)

Massachusetts Department of Environmental Quality and Engineering (2 interviews)

Massachusetts Environmental Management Department (Division of Hazardous Wastes)

Massachusetts Department of Transportation

Ohio Department of Natural Resources (Soil and Water Conservation)

Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
×

Ohio Department of Transportation (Bureau of Aerial Engineering)

Ohio Environmental Protection Agency (Planning Coordination Office)

South Carolina Department of Health and Environmental Control (Soils and

Hazardous Waste Office)

South Carolina Department of Transportation

South Carolina Land Resources Commission

South Carolina Geodetic Survey and Geologic Survey

Commercial Users (Henry J.Perez, interviewer)

American Automobile Association, Falls Church, Virginia

Champion Map Company, Daytona Beach, Florida

General Drafting Company, Convent Station, New Jersey

H.M.Gousha, Comfort, Texas

International Aerial Mapping Company, San Antonio, Texas

Tobin Aerial Surveys, San Antonio, Texas

Miscellaneous Organizations (Thomas J.Wilbanks, interviewer)

Argonne National Laboratory

Batelle

Bechtel

Dames & Moore

Lawrence Berkeley Laboratory

Martin Marietta

Meridian Corporation

National Rural Electric Cooperative Association

Oak Ridge Associated Universities

Oak Ridge National Laboratory

RCG/Hagler-Bailly, Inc.

Resources for the Future

Science Applications, Inc.

Sierra Club

World Resources Institute

Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
×
Page 68
Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
×
Page 69
Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
×
Page 70
Suggested Citation:"'APPENDIX B: Committee's Survey and Interviews Concerning User Requirements and Satisfaction'." National Research Council. 1990. Spatial Data Needs: The Future of the National Mapping Program. Washington, DC: The National Academies Press. doi: 10.17226/9616.
×
Page 71
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