TRB's Transit Cooperative Research Program (TCRP) Research Results Digest 95: Performance Measurement and Outcomes explores how performance measurements are used to achieve organizational goals and enhance quality of service at public transport planning, funding, and operating agencies in Hong Kong, Special Administrative Region of the People's Republic of China; in the city-state of Singapore; in Kuala Lumpur, Malaysia; and in Taipei, Taiwan.
National Research Council. TCRP Research Results Digest 95: Performance Measurement and Outcomes. Washington, DC: The National Academies Press, 2010.
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