Quality in Student Financial Aid Programs:

A New Approach

Status: Available Now

Size: 264 pages, 6 x 9

Publication Year:1993

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Authors:
Ronald S. Fecso, Editor; Panel on Quality Improvement in Student Financial Aid Programs, National Research Council
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Description:
Federal financial aid for postsecondary education students involves both large expenditures and a complex distribution system. The accuracy of the needs-based award process and the system of accountability required of the 8,000 institutional participants are the focus of this book. ...
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Table of Contents
Select a link below to start reading online free!
Front Matter	i-xii
Summary of Major Conclusions and Recommendations	1-18	(skim)
Part I: Background	19-20	(skim)
1 Introduction	21-25	(skim)
2 Continuous Improvement: The New Quality Management Philosophy	26-34	(skim)
3 Overview of Student Financial Aid Programs	35-46	(skim)
Part II:	47-48	(skim)
4 Current Quality Control Procedures	49-82	(skim)
5 Alternative Perspectives on Quality in Student Financial Aid Programs	83-116	(skim)
6 Financial Aid Data Systems	117-124	(skim)
Part III: Toward an Improved Delivery System	125-126	(skim)
7 Quality Control in Other Monetary Distribution Systems	127-148	(skim)
8 A New Strategy for the Department of Education	149-162	(skim)
9 Further Initiatives for Improvement in the System	163-176	(skim)
References and Bibliography	177-182	(skim)
Appendixes	183-184	(skim)
A A Review of the Methodology Used in the Integrated Quality Control Measurement Project	185-193	(skim)
B The Taxpayer as Customer	194-196	(skim)
C Applying for Federal Student Financial Aid for 1992-93	197-214	(skim)
D Laboratory Methods and Document Redesign	215-220	(skim)
E The IRS Experience With Cognitive Labs and Forms Design	221-224	(skim)
F Alternative Approaches to Audit and Program Review for Student Financial Aid Programs	225-242	(skim)
G Biographical Sketches of Panel Members and Staff	243-249	(skim)

Description

Federal financial aid for postsecondary education students involves both large expenditures and a complex distribution system. The accuracy of the needs-based award process and the system of accountability required of the 8,000 institutional participants are the focus of this book. It assesses the current measures of system quality and possible alternatives, such as a total quality management approach. The analysis covers steps to eliminate sources of error--by reducing the complexity of the application form, for example. The volume discusses the potential for a risk-based approach for verification of applicant-supplied information and for audit and program reviews of institutions.
This examination of the interrelationships among the aid award and quality control activities will be of interest to anyone searching for a more efficient aid system. The book can also serve as a case study for other government agencies seeking to examine operations using modern quality management principles.

Authoring Organizations

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