8:45–9:30

Building the foundation for integrating health literacy, disparities reduction, and quality improvement in health and health care

Moderator: Ignatius Bau, The California Endowment

 

• Health Literacy: A Matter of Health Care Quality and Equity

 

Speaker: Michael Wolf, Northwestern University

 

• Integrating Health Literacy, Disparities Reduction, and Quality Improvement

 

Speaker: Cindy Brach, Agency for Healthcare Research and Quality

 

• Patient-Centeredness as an Indicator of Quality—Measures of Patient-Centeredness and How Issues of Health Literacy and Health Disparities Interact to Impact Quality

 

Speaker: Mary Catherine Beach, Johns Hopkins University

9:30–10:00

Discussion

10:00–10:15

Break

10:15–11:00

Integration at the practitioner level: Using quality improvement as a tool to improve health literacy and reduce disparities

 

Speakers will describe the type of system in which they work, and why they see integration as important for that system, and discuss how approaches to improve quality and health literacy and reduce disparities might be used in that system to improve equity and patient-centered care.

Moderator: Jack Lewin, American College of Cardiology

Speakers:

 

  • Health plan—Grace Ting, WellPoint

  • Ambulatory care—Tom Sequist, Harvard Vanguard

  • Hospital—Michael Pignone, University of North Carolina



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