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75 APPENDIX C Sample Origin and Destination Survey Questionnaires Transit Authority of Northern Kentucky (TARC) Proj- Chicago Transit Authority (CTA) Blue Line (Douglas ect Gobility Passenger Survey line) Customer Survey Tri-County Metropolitan Transportation District of Lane Transit District (LTD) Survey Oregon (TriMet) 2004 Ridership Survey San Diego Association of Governments (SANDAG) Southern California Regional Rail Authority (Metrolink) 2002 Onboard Transit Survey 2004 Rider Survey

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3. Where will you get off THIS BUS? [Nearest cross street(s) or intersection and city] Mark here if you completed a survey on another trip & continue. / Marque aqu si usted ya llen un cuestionario en otro viaje y contine. En dnde se BAJAR DE ESTE AUTOBS? (Interseccin ms cercana y ciudad) Please print clearly as in the example: Fill bubble with: Por favor escriba claramente como en el ejemplo: A B C 1 2 3 Llene la burbuja con: Street 1 / Calle 1: NEAREST CROSS STREETS OR INTERSECTION INTERSECCION DE CALLES MS CERCANA 1. WHERE were you before riding this bus (BEGINNING LOCATION)? Street 2 / Calle 2: En DNDE estaba usted antes de abordar este autobs (LUGAR DE COMIENZO)? City / Ciudad: My home / Mi casa My work /Mi trabajo Worship / Religioso Visiting friend or relative's home / Recreation or entertainment / Personal business (bank, post office, etc.) / After you get off this bus, how will you GET TO YOUR FINAL DESTINATION? (mark only one) Visitando la casa de amigos o familiares Recreacin o entretenimiento Asunto personal (banco, oficina postal, etc.) Despus de bajarse de este autobs, COMO LLEGARA A SU DESTINO FINAL? (seleccione solamente una) School / Escuela Grocery or Department Store / Medical services / Servicios mdicos Restaurant / Restaurante Supermercado o Tienda por Departamentos Walk / Caminar Bicycle / En bicicleta Taxi Ride with someone who parked / Ir con alguien que estacion Drive my car /Manejar mi carro Shuttle/vanpool What is the NAME of this place/building where you began this trip? Example / Ejemplo: Cul es el NOMBRE de ese lugar/edificio en dnde usted empez este viaje? R E P U B L I C B A N K Transfer to another bus / Transferencia a otro autobs: Picked up by someone / Alguien me ir recoger Route# / Ruta#: Route Name / Nombre de Ruta: _____________________________________________ 4. Where are you GOING TO NOW? What are the NEAREST CROSS STREETS or INTERSECTION of that place? / Cul es la INTERSECCIN DE CALLES MS CERCANA a ese lugar? Hacia dnde SE DIRIGE ahora? Street 1 / Calle 1: Example / Ejemplo: My home / Mi casa My work /Mi trabajo Worship / Religioso & W MARKET S T Visiting friend or relatives home / Recreation or entertainment / Personal business (bank, post office, etc.) / Street 2 / Calle 2: S 6 T H S T Visitando la casa de amigos o familiares Recreacin o entretenimiento Asunto personal (banco, oficina postal, etc.) School / Escuela Grocery or Department Store / Medical services / Servicios mdicos What is the EXACT STREET ADDRESS of that place? /Cul es la DIRECCION EXACTA de ese lugar? Example / Ejemplo: Restaurant / Restaurante Supermercado o Tienda por Departamentos 6 0 1 W MAR K E T S T Street # / Street name / # de la calle: Nombre de la calle: What is the NAME of this place/building? Cul es el NOMBRE de ese lugar/edificio? City / Ciudad: Zip / CP: 2. Where did you BOARD THIS BUS? [Cross street(s) or intersection and city] En dnde ABORDO ESTE AUTOBUS? (Interseccin y ciudad) What is the NEAREST CROSS STREETS OR INTERSECTION of that place? Street 1 / Calle 1: NEAREST CROSS STREETS OR INTERSECTION Cul es la INTERSECCION DE CALLES MS CERCANA a ese lugar? & INTERSECCION DE CALLES MS CERCANA Street 2 / Calle 2: Street 1 / Calle 1: NEAREST CROSS STREETS OR INTERSECTION City / Ciudad: & INTERSECCION DE CALLES MS CERCANA Street 2 / Calle 2: What TIME did you BOARD THIS bus? / A qu HORA ABORD ESTE autobs? : am pm What is the EXACT STREET ADDRESS of that place? How did you GET FROM the beginning location to the bus stop where you boarded this bus? Cul es la DIRECCION EXACTA de ese lugar? Cmo LLEG DEL lugar de comienzo a la parada de autobs en dnde usted se subi a este autobs? Street # / Street name / Walked / Camin Shuttle/vanpool Bicycle / En bicicleta # de la calle: Nombre de la calle: Rode with someone who parked / Fui con alguien que estacion Drove a car & parked / En mi carro y estacion Taxi Transferred from another bus / Transferencia de otro autobs: Dropped off by someone / Alguien me trajo City / Ciudad: Zip / CP: Route# / Ruta#: Route Name / Nombre de la Ruta: _____________________________________________ # minutes HOW MANY MINUTES is your final destination from the last bus stop where you will get off on this trip? # minutos: How long did you wait for this bus? (# minutes) / Cunto tiempo usted espero por este autobs (# minutos)? A CUNTOS MINUTOS est su destino final de la ltima parada en donde usted se bajar en este viaje? # minutes HOW FAR, in minutes, is the place where you came from and the first bus stop you used when you began this trip? # minutos: 2222 QU TAN LEJOS, en minutos, es el lugar de donde usted vino y la primera parada de autobs que us cuando usted comenz este viaje? Continue / Continu 77

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79 2004 RIDER SURVEY Every other year Metrolink surveys our riders onboard the trains to improve our services. Even if you are not a regular Metrolink rider or if you are visiting Southern California, we would like to hear from you. Please fill out this survey and return to the attendant. Please select your response for each question by placing an "X" in only one box X , unless the instructions indicate otherwise . . . 1. How long have you been riding METROLINK regularly ? 6. What was the price of your pass or ticket? _____________ 1 This is my first time 5 Between 2 and 4 years 2 Less than 6 months 6 Between 4 and 6 years 7. Does your employer pay part or all of your pass or ticket ? 3 Between 6 months and 1 year 7 More than 6 years 1 No 4 Between 1 and 2 years 2 Yes - My employer pays $ _____________________ per month 3 Does not apply (I am not employed) 2. Please fill in number of days you usually ride METROLINK. 1 I typically ride Metrolink_________ day (s) per week, OR 2 I typically ride Metrolink_________ day (s) per month, OR 8. Is this trip part of a round-trip? 3 I typically ride Metrolink_________ day (s) per year 1 Yes, this is a round trip on Metrolink 4 I am not a regular rider. I last took Metrolink in ________ (month/year) 2 Yes, this is a round trip using Metrolink in one direction and Amtrak 5 Don't know in the opposite direction 3 No, I will use Metrolink in one direction only 3. On days when you don't take Metrolink, how do you make this trip? (choose one) 1 Don't make this trip 6 Take the MTA-Metro 9. Does this one-way trip include a transfer to or from 2 Use AMTRAK (Red, Blue, Green, or Gold Line) another Metrolink or Amtrak train? (Choose one) 3 Drive alone 1 Amtrak transfer 4 Drive with someone/vanpool 7 Other (please specify:) 2 Metrolink transfer 5 Take a bus _________________________ 3 Both Amtrak and Metrolink transfers 4 No Amtrak and no Metrolink transfers 4. What was the purpose of your very first trip on Metrolink? (choose one) 1 Commuting to or from work 4 Taking the train for just fun 10. How many minutes is your typical work commute, 2 Visiting friends or family 5 Other (please specify:) starting from the time you leave your home until you 3 Taking the train to a special reach your place of work? __ _____________________ ___ event 1 ______________ minutes 2 Don't know These next questions ask about the current one-way Metrolink trip you are taking, including this train and all other Metrolink trains which are a part of this trip (for example: this 11. Do you know that Metrolink passes and tickets are may be your trip from home to work, or from work accepted as EZ Transit Pass on many connecting to home). . . buses? 1 Yes 2 No 5. What type of ticket are you using today ? 3 I am not familiar with the EZ Transit Pass 1 Monthly pass Since when have you been buying a monthly pass regularly? Since: Month: __________Year:__________ 12. Are you a member of the AAA Automobile Club of Southern California? (Choose one) 2 10-trip (average # of weeks until used up ____________) 1 Yes 3 Four-trip ticket 2 No, I am a member of a different 4 Round trip ticket Auto Club, name: _________________________________________ 5 One-way ticket 3 No, I am not a member of any Auto Club 6 Amtrak ticket 4 Don't know 7 Other (please specify:) ____________________________________

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80 These next questions ask about the current one-way Metrolink trip you are taking, including this train and all other Metrolink trains which are a part of this trip (for example: this may be your trip from home to work, or from work to home). . . START OF THIS ONE-WAY TRIP END OF THIS ONE-WAY TRIP 13. Which best describes where you just came from? 17. Which best describes where you are going? 1 Work 6 Shopping 1 Work 6 Shopping 2 Home 7 Leisure, entertainment, or social visit 2 Home 7 Leisure, entertainment, or social visit 3 Business appointment 8 Sight-seeing (just for fun) 3 Business appointment 8 Sight-seeing (just for fun) 4 Personal appointment 9 Other (please specify:) 4 Personal appointment 9 Other (please specify:) 5 School 5 School _______ ____ _____ ____ ____ ____ ____ ______ _____ ____ _____ ____ ____ ____ 14. What is the nearest known street intersection, city, and 18. What is the nearest known street intersection, city, and zip code for that starting point? zip code for that destination? (this information helps us estimate travel distance and improve access to (this information helps us estimate travel distance and improve access to Metrolink.) Metrolink.) ____ _____ ____ _____ ____ ____ _ & ____ ____ _____ ____ ________ __ ____ _____ ____ _____ ____ ____ _ & ___ _____ ____ _____ ________ __ Primary Street Cross Street Primary Street Cross Street City: _____ ____ _____ ____ _____ ___ Zip code: ___ ________ __ City: _____ _____ ____ _____ ____ ___ Zip code: ___ _________ _ 15. At which Metrolink station did you get on the train? 19. At which Metrolink station will you get off the train? ______________ _________ ___ station ______________ ___________ _ station 16. How did you travel to that METROLINK station ? 20. How will you travel from that METROLINK station to (Choose one for longest part of trip) where you are going? (Choose one for longest part of trip) 1 Drove alone in a car 1 Drive alone in a car 2 Drove alone in a company car 2 Drive alone in a company car 3 Was dropped off at station 3 Some one will pick me up 4 Carpooled 4 Carpool 5 Rode a bike 5 Ride a bike Which line (s): Which line (s): 6 Rode MTA-Metro 6 Ride MTA-Metro 1 Gold line 4 Red line 1 Gold line 4 Red line 2 Green line 2 Green line 3 Bus #: _____ ____ ____ 3 Bus #: _____ ____ ____ 7 Rode the DASH bus # __ ___________________________ 7 Ride the DASH bus # ____________ _______________ 8 Rode a different bus Bus company: _____________ 8 Ride a different bus Bus company: ___ _____ _____ Bus #: ___ ____ _________ _____ Bus #: _______ ____ __________ 9 Rode an employee van/shuttle 9 Ride an employee van/shuttle 10 Walked _____________ minutes 10 Walk _________ ____minutes 11 Other (please specify:) ______ _____ ____ _____ ____ _____ ____ __ 11 Other (please specify:) ______ _____ ____ _____ ____ _____ ____ __ These next questions ask about how well METROLINK service meets your needs... 21. Before you began using METROLINK, how did you make 22. How satisfied are you with METROLINK services this trip? over all? (choose one) 1 Didn't make this trip 5 Took a bus 1 Very dissatisfied 4 Satisfied 2 Used AMTRAK 6 Other (please specify:) 2 Dissatisfied 5 Very satisfied 3 Drove alone 3 Neither dissatisfied nor satisfied 4 Drove with someone/carpooled/ ______ ____ _____ ____ _____ vanpooled

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81 How important is this feature to you? How satisfied are you with this Don't know or 23. Please rate each feature associated Feature? does not apply (check if not with traveling on METROLINK applicable to your trains. Not Very Dissatisfied Satisfied trip) Important (circle number) Important (circle number) Travel time on Metrolink vs. car 1 2 3 4 5 1 2 3 4 5 On-time arrivals 1 2 3 4 5 1 2 3 4 5 Connecting transit buses at station 1 2 3 4 5 1 2 3 4 5 Availability of free unreserved parking at station 1 2 3 4 5 1 2 3 4 5 Availability of paid and reserved parking at station 1 2 3 4 5 1 2 3 4 5 Availability of seating on the train 1 2 3 4 5 1 2 3 4 5 Cleanliness of train interior 1 2 3 4 5 1 2 3 4 5 Safe operation of trains 1 2 3 4 5 1 2 3 4 5 Personal security on the train 1 2 3 4 5 1 2 3 4 5 Personal security at the station 1 2 3 4 5 1 2 3 4 5 Trains free of defects (heat, doors, etc.) 1 2 3 4 5 1 2 3 4 5 Ease of purchasing tickets 1 2 3 4 5 1 2 3 4 5 Cost of a Metrolink ride 1 2 3 4 5 1 2 3 4 5 Courtesy of Metrolink conductors 1 2 3 4 5 1 2 3 4 5 Communication of schedule changes 1 2 3 4 5 1 2 3 4 5 Communication of delays 1 2 3 4 5 1 2 3 4 5 Schedule convenience 1 2 3 4 5 1 2 3 4 5 Ease of getting information at 800-371-LINK 1 2 3 4 5 1 2 3 4 5 24. How likely are you to recommend METROLINK to 30. Please think about when you first started riding Metrolink, others? (choose one) What was the single most important reason that made you 1 Very unlikely 4 Likely take Metrolink? (choose one) 2 Unlikely 5 Very Likely 3 Neither unlikely nor likely 6 Don't know 1 I had moved to a new residence and needed a new way to commute 2 I got a new job or job location and needed a new way to commute 25. Have you moved or changed residence during the last year? 3 My employer gave me a free Metrolink ticket 1 No If Yes, has Metrolink been a factor in your choice 4 My employer paid for part of my Metrolink pass 2 Yes of residence? 1 No 2 Yes 5 A family member, friend, or co-worker told me about Metrolink 26. Have you changed your place of work during the last year? 6 I have seen advertising for Metrolink and was curious 1 No If Yes, has Metrolink been a factor in your choice 7 The MTA strike forced me to find alternate transportation 2 Yes of work location? 1 No Yes 2 8 I took the train to a special event 9 I was traveling in a group 27. Did you have an automobile to make todays trip (if you had 10 My car was being repaired wanted to use one instead of METROLINK)? (Choose one) 1 Yes 2 No 11 My car was being used by another family member 12 I could not drive my car for medical reasons 28. How many times do you expect to fly out of these airports 13 The high cost of gas over the next 12 months? (write in number of times) 1 LAX (Los Angeles International Airport)______________ times per year 14 I served on Jury duty and received a free Metrolink ticket 2 Ontario ______________ times per year 15 I received an offer in the mail 3 Burbank ______________ times per year 4 Orange (John Wayne Airport) ______________ times per year 16 Other (please specify:) _________________________________ 29. How likely are you to take an Express bus to the airport if one left from the nearest Metrolink station with baggage 31. How often do you visit the Metrolink website check-in and boarding pass service so you could go straight Metrolinktrains.com (Choose one) 1 At least once per day 5 Never from the bus to boarding the plane? (choose one) 2 A few times per week 6 Don't know 1 Very unlikely 4 Likely 3 A few times per month 2 Unlikely 5 Very Likely 4 A few times per year 3 Neither unlikely nor likely 6 Don't know

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82 32. Please indicate your gender: 38c. How many people does your company employ at 1 Male 2 Female your work location ? 1 Under 25 4 100 - 249 33. Year you were born 19___________ 2 25 - 49 5 250 or over 3 50 - 99 34. What is your home Zip code:___________ 38d. Does your employer provide any of the following 35. Which of the following best describes your ethnic to employees ? (check all that apply) background ? 1 Time tables and brochures 4 My employer does not 1 African American 4 Hispanic promote public transit 2 Trial ride tickets 2 Asian/Pacific Islander 5 Other (please specify:) 5 Other (please specify:) 3 Shuttle/van to station 3 Caucasian ___ _____________ _____ _______ ____ _____ ____ ____ Have a Comment ? 36. Which category includes your total annual household income before taxes in 2003 ? _________ _____ _____ ________ ____ _______ ____ _______ _ 1 Less than $20,000 6 $60,000 - $74,999 2 $20,000 - $29,999 7 $75,000 - $99,999 _________ _____ _____ ________ ____ _______ ____ _______ _ 3 $30,000 - $39,999 8 $100,000 - $149,999 4 $40,000 - $49,999 9 $150,000 - $199,999 _________ _____ _____ ________ ____ _______ ____ _______ _ 5 $50,000 - $59,999 10 $200,000 or more _________ _____ _____ ________ ____ _______ ____ _______ _ 37. Which of the following best describes your employment status ? _________ _____ _____ _________ ____ ____ _____________ _ 1 Employed full-time (Answer question 38a-d) 2 Employed part-time (Answer question 38a-d) _________ _____ _____ ________ ____ _______ ____ _______ _ 3 Self-employed (Answer question 38a-d) Comments can also be made by e-mail at the Metrolink 4 Retired web site www.metrolinktrains.com or through the 5 Not employed or seeking employment customer service center (800) 371-LINK. 6 Full-time student (please indicate type of school you are attending:) Complete surveys will be entered into a random 7 High School 9 College/University drawing to win a FREE monthly pass. For your 8 Trade/Technical School 10 Other School chance to win please provide your name, address and If you are employed, please answer the following phone number below questions: Name: _________________________________________ 38a. Which category best describes your occupation ? 1 Senior Executive 7 Public Safety Officer Address: _______________________________________ 2 Professional Managerial 8 Sales/Clerk 3 Professional Non- 9 Healthcare worker City: ___________________ Zip: ___________-_______ Managerial 10 Teacher 4 Business Owner 11 Consultant Home Phone: ( _____) _____-_________ 5 Admin. Assistant 12 Scientist 13 Other (please specify:) Work Phone:( _____) _____-_________ 6 Skilled Worker _________ ___________ E-mail Address: ________________________________ 38b. Which category best describes the industry you work in? Please give the survey to one of our attendants! 1 Construction/Manufacturing 8 Health/Human Services 2 Research/Education 9 Engineering Thank you for completing the survey, and helping to make 3 Transportation/ 10 Business Services METROLINK the nation's premier commuter Communication/Utilities 11 Arts/Entertainment rail service! 4 Wholesale and Retail Trade 12 Government 5 Finance/Insurance/Real Estate 13 Military Metrolink respects your privacy! We will not sell your 6 Legal Services 14 Other (please specify:) address information or use it to identify survey 7 Food Services/Hotels __ _____________ ___ responses! Thank you very much for your participation.

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83 CTA would like to know more about your travel needs, in order to serve you better. Please fill out this brief survey, and return it to the person who gave it to you. or your selections. Blue Line Customer Survey 1. Where did you begin the trip you are making now? (Please check only the one best answer.) Home School Shopping Work or Work-related location Child care provider Medical Facility Airport Social/Recreational Place Other (Please specify)_________________________________________ 2. Where is this place? (Please give address, nearest street intersection or name of the location.) _________________________________________________________________________ 3. How did you get from that place to the station where you boarded this train? Walked (Skip to Question 5) CTA bus (Skip to Question 5) CTA train (Answer Question 4) Drove/Got a ride (Skip to Question 5) Other (specify) ___________________________________(Skip to Question 5) 4. Which rail line did you transfer from? Red Green Orange Brown Purple 5. At which station did you board this train? _______________________________________ 6. At which station will you get off this train? ______________________________________ 7. What will you do when you leave this train? Walk to destination (Skip to Question 10) Transfer to CTA bus (Skip to Question 10) Transfer to CTA train (Answer Questions 8 and 9) Drive/Get a ride (Skip to Question 10) Other (specify) ___________________________________(Skip to Question 10) 8. Which rail line will you transfer to? Red Green Orange Brown Purple 9. At which station will you exit the CTA rail system? ______________________________________________ 10. Where will you end the trip you are making now? (Please check only the one best answer.) Home School Shopping Work or Work-related location Child care provider Medical Facility Airport Social/Recreational Place Other (specify) _________________________________________________________________________ 11. Where is this place? (Please give address, nearest street intersection or name of the location.) ___________________________________________________ More

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84 Now, please think about any trips you may have taken LAST WEEKEND. 12. What kinds of places did you travel to last Saturday and/or Sunday? (check all that apply) To/from Home School Shopping Work orWork-related location Child care provider Medical Facility Airport Social/Recreational Place Other (specify) _______________________________________________ Didnot travel anywhere (Skip to Question 17) 13. Didyou travel to the Loop last Saturday and/or Sunday? Yes No 14. What travel methods did you use last Saturday and/or Sunday? (check all that apply) Walked CTA buses (Answer Question 15) CTA train (Answer Question 16) Drove/Got a ride Other (specify) __________________________________________________________ 15. Which CTA bus routes did you use last weekend? _________________________ Did not ride CTA bus 16. Which CTA rail lines did you use last weekend? (check all that apply) Red Green Orange Brown Pur ple Blue Yellow Did not ride CTA train 17. Thank you, for answering our questions. Use the space below for any comments or suggestions you'd like to make about CTA service inyour community. ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________

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