On-Board and Intercept Transit Survey Techniques (2005)

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

75 APPENDIX C Sample Origin and Destination Survey Questionnaires • Transit Authority of Northern Kentucky (TARC) Proj- ect Gobility Passenger Survey • Tri-County Metropolitan Transportation District of Oregon (TriMet) 2004 Ridership Survey • Southern California Regional Rail Authority (Metrolink) 2004 Rider Survey • Chicago Transit Authority (CTA) Blue Line (Douglas line) Customer Survey • Lane Transit District (LTD) Survey • San Diego Association of Governments (SANDAG) 2002 Onboard Transit Survey

76

77 Continue / Continué Please print clearly as in the example: Por favor escriba claramente como en el ejemplo: A B C 1 2 3 Fill bubble with: Llene la burbuja con: 1. WHERE were you before riding this bus (BEGINNING LOCATION)? ¿En DÓNDE estaba usted antes de abordar este autobús (LUGAR DE COMIENZO)? What are the NEAREST CROSS STREETS or INTERSECTION of that place? / ¿Cuál es la INTERSECCIÓN DE CALLES MÁS CERCANA a ese lugar? What is the EXACT STREET ADDRESS of that place? / ¿Cuál es la DIRECCION EXACTA de ese lugar? What TIME did you BOARD THIS bus? / ¿A quá HORA ABORDÓ ESTE autobús? What is the NAME of this place/building where you began this trip? ¿Cuál es el NOMBRE de ese lugar/edificio en dónde usted empezó este viaje? R E P U B L I C B A N K Example / Ejemplo: W M A R K E T S T S 6 T H S T Example / Ejemplo: 6 0 1 W M A R K E T S T Street 1 / Calle 1: Street 2 / Calle 2: Zip / CP: Street # / # de la calle: Street name / Nombre de la calle: City / Ciudad: 2. Where did you BOARD THIS BUS? [Cross street(s) or intersection and city] ¿En dónde ABORDO ESTE AUTOBUS? (Intersección y ciudad) Street 1 / Calle 1: Street 2 / Calle 2: City / Ciudad: : am pm 4. Where are you GOING TO NOW? ¿Hacia dónde SE DIRIGE ahora? 3. Where will you get off THIS BUS? [Nearest cross street(s) or intersection and city] ¿En dónde se BAJARÁ DE ESTE AUTOBÚS? (Intersección mús cercana y ciudad) How did you GET FROM the beginning location to the bus stop where you boarded this bus? ¿Cómo LLEGÓ DEL lugar de comienzo a la parada de autobús en dónde usted se subió a este autobús? My home / Mi casa My work / Mi trabajo Worship / Religioso Visiting friend or relative’s home / Recreation or entertainment / Personal business (bank, post office, etc.) / Visitando la casa de amigos o familiares RecreaciÛn o entretenimiento Asunto personal (banco, oficina postal, etc.) School / Escuela Grocery or Department Store / Medical services / Servicios médicos Restaurant / Restaurante Supermercado o Tienda por Departamentos HOW FAR, in minutes, is the place where you came from and the first bus stop you used when you began this trip? ¿QUÉ TAN LEJOS, en minutos, es el lugar de donde usted vino y la primera parada de autobús que usó cuando usted comenzó este viaje? # minutes # minutos: After you get off this bus, how will you GET TO YOUR FINAL DESTINATION? (mark only one) ¿Después de bajarse de este autobús, COMO LLEGARA A SU DESTINO FINAL? (seleccione solamente una) HOW MANY MINUTES is your final destination from the last bus stop where you will get off on this trip? ¿A CUÁNTOS MINUTOS estú su destino final de la última parada en donde usted se bajarú en este viaje? # minutes # minutos: What is the NEAREST CROSS STREETS OR INTERSECTION of that place? ¿Cuál es la INTERSECCION DE CALLES MÁS CERCANA a ese lugar? What is the EXACT STREET ADDRESS of that place? ¿Cuál es la DIRECCION EXACTA de ese lugar? What is the NAME of this place/building? ¿Cuál es el NOMBRE de ese lugar/edificio? My home / Mi casa My work / Mi trabajo Worship / Religioso Visiting friend or relativeís home / Recreation or entertainment / Personal business (bank, post office, etc.) / Visitando la casa de amigos o familiares Recreación o entretenimiento Asunto personal (banco, oficina postal, etc.) School / Escuela Grocery or Department Store / Medical services / Servicios médicos Restaurant / Restaurante Supermercado o Tienda por Departamentos 2222 Street 1 / Calle 1: Street 2 / Calle 2: City / Ciudad: Street 1 / Calle 1: Street 2 / Calle 2: Example / Ejemplo: Walked / Caminé Shuttle/vanpool Bicycle / En bicicleta Rode with someone who parked / Fui con alguien que estacionó Drove a car & parked / En mi carro y estacioné Taxi Transferred from another bus ↓ / Transferencia de otro autobús: Dropped off by someone / Alguien me trajo Route# / Ruta#: Route Name / Nombre de la Ruta: _____________________________________________ How long did you wait for this bus? (# minutes) / ¿Cuánto tiempo usted espero por este autobús (# minutos)? Walk / Caminaré Bicycle / En bicicleta Taxi Ride with someone who parked / Iré con alguien que estacionó Drive my car / Manejaré mi carro Shuttle/vanpool Transfer to another bus / Transferencia a otro autobús: Picked up by someone / Alguien me irú recoger Route# / Ruta#: Route Name / Nombre de Ruta: _____________________________________________ Zip / CP: Street # / # de la calle: Street name / Nombre de la calle: City / Ciudad: Mark here if you completed a survey on another trip & continue. / Marque aquí si usted ya llenó un cuestionario en otro viaje y continúe. & & & NEAREST CROSS STREETS OR INTERSECTION INTERSECCION DE CALLES MÁS CERCANA NEAREST CROSS STREETS OR INTERSECTION INTERSECCION DE CALLES MÁS CERCANA NEAREST CROSS STREETS OR INTERSECTION INTERSECCION DE CALLES MÁS CERCANA ↓ ↓↓

78

79 Please select your response for each question by placing an “X” in only one box , unless the instructions indicate otherwise . . . X Every other year Metrolink surveys our riders onboard the trains to improve our services. Even if you are not a regular Metrolink rider or if you are visiting Southern California, we would like to hear from you. Please fill out this survey and return to the attendant. 7 Other (please specify:) ____________________________________ 5 One-way ticket 6 Amtrak ticket These next questions ask about the current one-way Metrolink trip you are taking, including this train and all other Metrolink trains which are a part of this trip (for example: this may be your trip from home to work, or from work to home). . . 1. How long have you been riding METROLINK regularly ? 4 Between 1 and 2 years 3 Between 6 months and 1 year 1 This is my first time 2 Less than 6 months 7 More than 6 years 5 Between 2 and 4 years 6 Between 4 and 6 years 2. Please fill in number of days you usually ride METROLINK. 5 Don’t know 4 I am not a regular rider. I last took Metrolink in ________ (month/year) 3 I typically ride Metrolink_________ day (s) per year 1 I typically ride Metrolink_________ day (s) per week, OR 2 I typically ride Metrolink_________ day (s) per month, OR 3. On days when you don’t take Metrolink, how do you make this trip? (choose one) 5 Take a bus 4 Drive with someone/vanpool 3 Drive alone 1 Don’t make this trip 2 Use AMTRAK _________________________ 7 Other (please specify:) 6 Take the MTA-Metro (Red, Blue, Green, or Gold Line) 4. What was the purpose of your very first trip on Metrolink? (choose one) 3 Taking the train to a special event 1 Commuting to or from work 2 Visiting friends or family 4 Taking the train for just fun __________________________ 5 Other (please specify:) 4 Round trip ticket 3 Four-trip ticket 2 10-trip (average # of weeks until used up ____________) 5. What type of ticket are you using today ? 1 Monthly pass Since when have you been buying a monthly pass regularly? Since: Month: __________Year:__________ 6. What was the price of your pass or ticket? _____________ 7. Does your employer pay part or all of your pass or ticket ? 3 Does not apply (I am not employed) 1 No 2 Yes - My employer pays $ _____________________ per month 8. Is this trip part of a round-trip? 3 No, I will use Metrolink in one direction only 1 Yes, this is a round trip on Metrolink 2 Yes, this is a round trip using Metrolink in one direction and Amtrak in the opposite direction 9. Does this one-way trip include a transfer to or from another Metrolink or Amtrak train? (Choose one) 4 No Amtrak and no Metrolink transfers 3 Both Amtrak and Metrolink transfers 1 Amtrak transfer 2 Metrolink transfer 10. How many minutes is your typical work commute, starting from the time you leave your home until you reach your place of work? 1 ______________ minutes 2 Don’t know 11. Do you know that Metrolink passes and tickets are accepted as EZ Transit Pass on many connecting buses? 3 I am not familiar with the EZ Transit Pass 1 Yes 2 No 12. Are you a member of the AAA Automobile Club of Southern California? (Choose one) 4 Don’t know 3 No, I am not a member of any Auto Club 1 Yes 2 No, I am a member of a different Auto Club, name: _________________________________________ 2004 RIDER SURVEY

80 These next questions ask about how well METROLINK service meets your needs... 21. Before you began using METROLINK, how did you make this trip? 4 Drove with someone/carpooled/ vanpooled 3 Drove alone 1 Didn’t make this trip 2 Used AMTRAK 5 Took a bus 6 Other (please specify:) _________ _______ ____ 22. How satisfied are you with METROLINK services over all? (choose one) 5 Very satisfied 4 Satisfied 3 Neither dissatisfied nor satisfied 1 Very dissatisfied 2 Dissatisfied START OF THIS ONE-WAY TRIP END OF THIS ONE-WAY TRIP 11 Other (please specify:) ______________ _______ _______ _ 10 Walked _____________ minutes 5 Rode a bike 4 Carpooled 16. How did you travel to that METROLINK station ? (Choose one for longest part of trip) 3 Was dropped off at station 2 Drove alone in a company car 1 Drove alone in a car 6 Rode MTA-Metro
Which line (s): 3 Bus #: ________ ___ 2 Green line 1 Gold line 4 Red line 7 Rode the DASH bus # _____ _______________________ 8 Rode a different bus
Bus company: ____________ Bus #: _______ _______ ____ 9 Rode an employee van/shuttle 11 Other (please specify:) ______________ _______ _______ _ 10 Walk _____________ minutes 5 Ride a bike 4 Carpool 20. How will you travel from that METROLINK station to where you are going? (Choose one for longest part of trip) 3 Some one will pick me up 2 Drive alone in a company car 1 Drive alone in a car 6 Ride MTA-Metro Which line (s): 3 Bus #: ________ ___ 2 Green line 1 Gold line 4 Red line 7 Ride the DASH bus # ___________________________ 8 Ride a different bus
Bus company: ____________ Bus #: __________ ________ 9 Ride an employee van/shuttle 19. At which Metrolink station will you get off the train? __________________ ______ station 15. At which Metrolink station did you get on the train? ______________ _ ______ station 5 School 4 Personal appointment 3 Business appointment 2 Home 1 Work 9 Other (please specify:) __________ _______ ______ ___ 8 Sight-seeing (just for fun) 7 Leisure, entertainment, or social visit 6 Shopping 13. Which best describes where you just came from? 17. Which best describes where you are going? 5 School 4 Personal appointment 3 Business appointment 2 Home 1 Work 9 Other (please specify:) ______ _______ __________ ___ 8 Sight-seeing (just for fun) 7 Leisure, entertainment, or social visit 6 Shopping 14. What is the nearest known street intersection, city, and zip code for that starting point? (this information helps us estimate travel distance and improve access to Metrolink.) ___________ ___________ & _______ _______ _______ _ Primary Street Cross Street City: ________ _______ ______ Zip code: ____________ 18. What is the nearest known street intersection, city, and zip code for that destination? (this information helps us estimate travel distance and improve access to Metrolink.) ___________ ___________ & ___________ ___________ _ Primary Street Cross Street City: _____ _______ _______ __ Zip code: ____________ These next questions ask about the current one-way Metrolink trip you are taking, including this train and all other Metrolink trains which are a part of this trip (for example: this may be your trip from home to work, or from work to home). . .

81 6 Don’t know 24. How likely are you to recommend METROLINK to others? (choose one) 5 Very Likely 4 Likely 3 Neither unlikely nor likely 1 Very unlikely 2 Unlikely If Yes, has Metrolink been a factor in your choice of residence? 25. Have you moved or changed residence during the last year? 1 No 2 Yes 1 No 2 Yes If Yes, has Metrolink been a factor in your choice of work location? 26. Have you changed your place of work during the last year? 1 No 2 Yes 1 No 2 Yes 27. Did you have an automobile to make todayís trip (if you had wanted to use one instead of METROLINK)? (Choose one) 1 Yes 2 No 4 A few times per year 31. How often do you visit the Metrolink website Metrolinktrains.com (Choose one) 6 Don’t know 5 Never 3 A few times per month 1 At least once per day 2 A few times per week 4 Orange (John Wayne Airport) ______________ times per year 28. How many times do you expect to fly out of these airports over the next 12 months? (write in number of times) 3 Burbank ______________ times per year 1 LAX (Los Angeles International Airport)______________ times per year 2 Ontario ______________ times per year 29. How likely are you to take an Express bus to the airport if one left from the nearest Metrolink station with baggage check-in and boarding pass service so you could go straight from the bus to boarding the plane? (choose one) 6 Don’t know 5 Very Likely 4 Likely 3 Neither unlikely nor likely 1 Very unlikely 2 Unlikely Travel time on Metrolink vs. car On-time arrivals Connecting transit buses at station Availability of free unreserved parking at station Availability of paid and reserved parking at station Availability of seating on the train Cleanliness of train interior Safe operation of trains Personal security on the train Personal security at the station Trains free of defects (heat, doors, etc.) Ease of purchasing tickets Courtesy of Metrolink conductors Cost of a Metrolink ride Communication of schedule changes 23. Please rate each feature associated with traveling on METROLINK trains. Communication of delays Schedule convenience Ease of getting information at 800-371-LINK 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 Don’t know or does not apply (check if not applicable to your trip) How important is this feature to you? Not Important
Very Important ☺ (circle number) How satisfied are you with this Feature? Dissatisfied
Satisfied ☺ (circle number) 30. Please think about when you first started riding Metrolink, What was the single most important reason that made you take Metrolink? (choose one) 3 My employer gave me a free Metrolink ticket 2 I got a new job or job location and needed a new way to commute 1 I had moved to a new residence and needed a new way to commute 6 I have seen advertising for Metrolink and was curious 5 A family member, friend, or co-worker told me about Metrolink 4 My employer paid for part of my Metrolink pass 16 Other (please specify:) _________________________________ 14 I served on Jury duty and received a free Metrolink ticket 13 The high cost of gas 12 I could not drive my car for medical reasons 11 My car was being used by another family member 10 My car was being repaired 9 I was traveling in a group 8 I took the train to a special event 7 The MTA strike forced me to find alternate transportation 15 I received an offer in the mail

82 38c. How many people does your company employ at your work location ? 4 100 - 249 3 50 - 99 1 Under 25 2 25 - 49 5 250 or over Complete surveys will be entered into a random drawing to win a FREE monthly pass. For your chance to win please provide your name, address and phone number below 32. Please indicate your gender: 1 Male 2 Female 35. Which of the following best describes your ethnic background ? 1 African American 2 Asian/Pacific Islander 3 Caucasian 4 Hispanic 5 Other (please specify:) _____________________ 36. Which category includes your total annual household income before taxes in 2003 ? 6 $60,000 - $74,999 7 $75,000 - $99,999 8 $100,000 - $149,999 9 $150,000 - $199,999 1 Less than $20,000 2 $20,000 - $29,999 3 $30,000 - $39,999 4 $40,000 - $49,999 5 $50,000 - $59,999 10 $200,000 or more Name: _________________________________________ Address: _______________________________________ City: ___________________ Zip: ___________-_______ Home Phone: ( _____) _____-_________ Work Phone:( _____) _____-_________ E-mail Address: ________________________________ Thank you for completing the survey, and helping to make METROLINK the nation’s premier commuter rail service! Metrolink respects your privacy! We will not sell your address information or use it to identify survey responses! Thank you very much for your participation. Have a Comment ? _________ ___________________________________ _________ ___________________________________ _________ ___________________________________ _________ ___________________________________ _________ __________________________________ _________ ___________________________________ Comments can also be made by e-mail at the Metrolink web site www.metrolinktrains.com or through the customer service center (800) 371-LINK. Please give the survey to one of our attendants! 38b. Which category best describes the industry you work in? 8 Health/Human Services 9 Engineering 10 Business Services 11 Arts/Entertainment 12 Government 14 Other (please specify:) __________________ 1 Construction/Manufacturing 2 Research/Education 3 Transportation/ Communication/Utilities 4 Wholesale and Retail Trade 5 Finance/Insurance/Real Estate 6 Legal Services 7 Food Services/Hotels 13 Military If you are employed, please answer the following questions: 38a. Which category best describes your occupation ? 1 Senior Executive 2 Professional Managerial 3 Professional Non- 4 Business Owner 6 Skilled Worker 5 Admin. Assistant Managerial 7 Public Safety Officer 8 Sales/Clerk 9 Healthcare worker 10 Teacher __________________ 12 Scientist 11 Consultant 13 Other (please specify:) 5 Not employed or seeking employment 1 Employed full-time (Answer question 38a-d) 2 Employed part-time (Answer question 38a-d) 3 Self-employed (Answer question 38a-d) 6 Full-time student (please indicate type of school you are attending:) 37. Which of the following best describes your employment status ? 7 High School 9 College/University 8 Trade/Technical School 10 Other School 4 Retired 33. Year you were born 19___________ 34. What is your home Zip code:___________ 38d. Does your employer provide any of the following to employees ? (check all that apply) 1 Time tables and brochures 3 Shuttle/van to station 4 My employer does not promote public transit2 Trial ride tickets 5 Other (please specify:) __________ _______ ___

83 CTA would like to know more about your travel needs, in order to serve you better. Please fill out this brief survey, and return it to the person who gave it to you.  or  your selections. Blue Line Customer Survey 1. Where did you begin the trip you are making now? (Please check only the one best answer.)  Home  School  Shopping  Work or Work-related location Child care provider Medical Facility  Airport  Social/Recreational Place Other (Please specify)_________________________________________ 2. Where is this place? (Please give address, nearest street intersection or name of the location.) _________________________________________________________________________ 3. How did you get from that place to the station where you boarded this train?  Walked (Skip to Question 5)  CTA bus (Skip to Question 5)  CTA train (Answer Question 4)  Drove/Got a ride (Skip to Question 5) Other (specify) ___________________________________(Skip to Question 5) 4. Which rail line did you transfer from?  Red Green  Orange  Brown Purple 5. At which station did you board this train? _______________________________________ 6. At which station will you get off this train? ______________________________________ 7. What will you do when you leave this train?  Walk to destination (Skip to Question 10)  Transfer to CTA bus (Skip to Question 10)  Transfer to CTA train (Answer Questions 8 and 9)  Drive/Get a ride (Skip to Question 10) Other (specify) ___________________________________(Skip to Question 10) 8. Which rail line will you transfer to?  Red  Green  Orange  Brown Purple 9. At which station will you exit the CTA rail system? ______________________________________________ 10. Where will you end the trip you are making now? (Please check only the one best answer.)  Home  School  Shopping  Work or Work-related location Child care provider Medical Facility  Airport  Social/Recreational Place Other (specify) _________________________________________________________________________ 11. Where is this place? (Please give address, nearest street intersection or name of the location.) ___________________________________________________ More 

84 Now, please think about any trips you may have taken LAST WEEKEND. 12. What kinds of places did you travel to last Saturday and/or Sunday? (check all that apply)  To/from Home  School  Shopping  Work orWork-related location Child care provider Medical Facility  Airport  Social/Recreational Place Other (specify) _______________________________________________  Didnot travel anywhere (Skip to Question 17) 13. Didyou travel to the Loop last Saturday and/or Sunday?  Yes  No 14. What travel methods did you use last Saturday and/or Sunday? (check all that apply)  Walked  CTA buses (Answer Question 15)  CTA train (Answer Question 16)  Drove/Got a ride Other (specify) __________________________________________________________ 15. Which CTA bus routes did you use last weekend? _________________________ Did not ride CTA bus 16. Which CTA rail lines did you use last weekend? (check all that apply)  Red  Green  Orange  Brown Purple Blue  Yellow Did not ride CTA train 17. Thank you, for answering our questions. Use the space below for any comments or suggestions you’d like to make about CTA service inyour community. ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ 

85

86

87