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References
Baba, M.L.
1998 Fundamental research and the American quality movement. In M. Stahl, ed., Handbook for Total Quality Management. Cambridge, MA: Blackwell Publishers.
Dean, J.W., and D. Bowen 1994 Management theory and total quality: Improving research and practice through theory development . Academy of Management Review 19(3):392–418.
Hackman, J.R., and R. Wageman 1995 Total quality management: empirical, conceptual and practical issues. Administrative Science Quarterly 40:309–342.
National Research Council 1997 Enhancing Organizational Performance. Daniel Druckman, Jerome E. Singer, and Harold Van Cott, eds. Committee on Techniques for the Enhancement of Human Performance, Commission on Behavioral and Social Sciences and Education. Washington, D.C.: National Academy Press.
Reeves, C.A., and D.A. Bednar 1994 Defining quality: Alternatives and implications. Academy of Management Review 19(3):419–445.
Sitkin, S.B., K.M. Sutcliffe, and R.G. Schroeder 1994 Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review 19(3):537–564.
Representative terms from entire chapter:
quality movement
