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Contributors
JOHN H. DAv~s is executive director of the AT&T Consumer Products Lab-
oratories and is responsible for product development of all of AT&T's tele-
phone products. During 1982-1985 he was responsible for AT&T Bell
Laboratories' development of cellular technology. He was educated as an
electrical engineer, receiving his bachelor's, master's, and doctorate degrees
from Georgia Institute of Technology, Massachusetts Institute of Technology,
and the University of Pennsylvania, respectively.
THOMAS H. DOORLEY is managing partner and founder of Braxton Associates.
The thrust of his work has been toward strategy management, that is, working
to achieve integration between strategy definition and effective implemen-
tation. He has led the extension of Braxton's strategy management concepts
and client base into consumer and service organizations and leads Braxton's
work in conjunction with Touche Ross for retail companies. Prior to founding
Braxton, he was a senior consultant on business strategy and organizational
issues and a business unit manager at Arthur D. Little, Inc.
FREDERICK A. (TED) FELEOWES is director of business development for the
Publication Systems Division of Bell & Howell. Since earning his M.B.A.
at the University of Chicago, he has devoted nine years to various new
product (or services) programs at Bell & Howell.
DoNAcD N. FREY is a professor in the Department of Industrial Engineering
and Management Sciences at the Technological Institute of Northwestern
University. He is the former chairman of the board, chief executive officer,
and president of Bell & Howell Company.
197
OCR for page 198
198
CONTRIB UTORS
CHRISTOPHER GAGNON is currently an Associate with McKinsey & Company
in Los Angeles. He contributed to this volume while completing his M.B.A.
at Dartmouth's Amos Tuck School of Business Administration.
PAUL F. GLASER is chairman of Citicorp's Corporate Technology Committee
and a member of Citibank's Policy Committee. He is responsible for estab-
lishing technology policy and standards, for the introduction of new tech-
nologies, and for evaluating the quality and direction of systems efforts within
Citicorp. From 1973 to 1984, he was chairman of Citibank's wholly owned
subsidiary, Transaction Technology, Inc., and was instrumental in the design,
development, and implementation of Citibank's automated banking centers.
Prior to joining Citibank, he was with TRW, Inc. for 15 years. Mr. Glaser
holds bachelor's and master's degrees in electrical engineering from New
York University.
ALISON GREGG is a Senior Associate with Braxton Associates, spending her
time in both Boston and London. She is a graduate of Dartmouth's Amos
Tuck School of Business Administration and of Williams College.
ALLAN GRODY is president of Financial Intergroup, a consulting and joint
venture marketing, development, and management company. Prior to found-
ing Financial Intergroup, he was a partner in the Financial Services Consulting
Division of Coopers & Lybrand where he was national director of the In-
vestment Industry Consulting practice. Among his earlier assignments he
worked in banking (Algemene Bank, N.V.), investment management (Neu-
berger & Berman), securities (Reynolds & Co.), and commercial and con-
sumer finance (General Electric Credit Corp.~. He has a B.A. degree in
mathematics from City University of New York.
BRUCE R. Guide is associate director of the National Academy of Engineering
Program Office. Prior to joining the Academy in 1984, Dr. Guile worked
as research associate with the Berkeley Roundtable on the International Econ-
omy and as a management consultant. Dr. Guile holds a bachelor's degree
in English literature and computer science from Heidelberg College, a mas-
ter's of public policy from the University of Michigan, and a Ph.D. from
the University of California, Berkeley.
CHRISTOPHER KEITH is senior technology officer, senior vice president, and
member of the Management Committee at the New York Stock Exchange.
Previously he served as senior vice president at SIAC, where he was re-
sponsible for Development and Planning, and in that capacity was responsible
for the development of CMS, DOT, ABS, ITS, the consolidated transaction
and quote services, and OPRA among others. Earlier in his career he was
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CONTRIB UTORS
199
founder and general manager of Data Network Services, ADP's financial
communication service arm, and vice president of Systems and Operations
at Market Research Corporation of America. He has a B.A. in psychology,
did graduate work in physics at Massachusetts Institute of Technology, and
has served on various industry boards.
RICHARD C. LARSON is professor of electrical engineering and computer
science at the Massachusetts Institute of Technology. He served for nine
years as codirector of M.I.T.'s Operations Research Center. His research
has focused on developing applied operations research models of services
organizations in both the public and private sector. He is president and
cofounder of a Cambridge-based firm, ENFORTH Corporation.
JUAN A. Moo is currently vice president and director of concrete bridge
technology with Parsons, Brinkerhoff, Quade & Douglas, Inc. in Tampa,
Florida. He has been involved in bridge design and construction for the last
20 years and since 1974 in the introduction of new developments in concrete
technology for bridge structures in the United States and abroad.
CARL Nighs is a project engineer at Federal Express where he has played a
lead role in the development of the COSMOS IIB custodial package tracking
system. Carl holds a Bachelor of Science in mechanical engineering from
Case Western Reserve University and a Master of Science in industrial ad-
ministration from Carnegie Mellon University.
JAMES BRIAN QUINN is the William and Josephine Buchanan Professor of
Management at the Amos Tuck School of Business Administration at Dart-
mouth College. Dr. Quinn earned his B.S. from Yale, an M.B.A. from
Harvard, and a Ph.D. from Columbia University and joined the Tuck faculty
in 1957. Professor Quinn is an authority in the fields of strategic planning,
the management of technological change, and entrepreneurial innovations.
He has held fellowships from the Sloan Foundation, the Ford Foundation,
and the Fulbright Exchange Program. In addition to consulting with leading
U.S. and foreign companies and publishing extensively on corporate policy
issues, Dr. Quinn has the distinction of being the dean of a Japanese business
schools
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Representative terms from entire chapter:
tuck school
