Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.
Advisory Committee on Technology in Services Industries Chairman - JAMES BRIAN QUINN, William and Josephine Buchanan Professor of Man- agement, Amos Tuck School of Business Administration, Dartmouth Col- lege Members - DoNA~D N. FREY, Professor of Industrial Engineenng and Management Sci- ences, Northwestern University, and former Chairman of the Board, Bell & Howell Company PAu~ F. G~AsER, Chairman, Corporate Technology Committee, Citicorp THOMAS R. KuEsE~, Chairman of the Board, Parsons, Brinkerhoff, Quade & Douglas, Inc. FREDERICK W. SMITH, Chairman and Chief Executive Officer, Federal Ex- press Corporation ERIC E. SUMNER, Vice President, Operations Systems and Network Planning, AT&T Bell Laboratories - 235
