Embracing Change in a Changing World -- Case Studies Applying New Paradigms for Rural and Small Urban Transit Service Delivery (2004) / Chapter Skim
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Pages 5-23
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From page 5... ...
The system operates six regular fixed routes and four shuttle services, as well as ridesharing services for the Upper Connecticut River Valley. All routes are operated on weekdays only, and the general span of service is from about 6:30 a.m.
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In 1987, AT started on its current path from "hand to mouth" low-ridership paratransit service to fixed-route public transportation with much higher ridership. The current executive director initiated this change when he started with the system in 1987.
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AT's credibility is such that the community leaders turn to AT for solutions to congestion and parking problems. This respect and excellent working relationship allows AT to propose and implement new solutions to commuter, congestion, and parking issues in the Upper Connecticut River Valley area.
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AT partners with towns, a college, a medical center, and other such entities to provide a variety of well-patronized fixed routes and shuttle services. While AT only addresses needs associated with fixed-route types of service, it is very effective in what it does.
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From page 9... ...
Future Efforts Future efforts include a measured approach toward growth in fixed-route service, possibly serving parts of Vermont for commuters and medical appointments at the medical center. AT is receiving new 35-foot, heavyduty transit coaches to implement in some of its highly patronized shuttles.
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Local funding is also available to COAST. COAST provides transit services for the general public and human service agencies in its two-state service area.
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Staff is well aware of these goals and values, which guide them as well as management and the board. The agency's core values and mission are clearly understood by all in the organization.
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COAST is able to increase its vehicle fleet through innovative approaches to building resources. COAST provides wellmaintained used vehicles to smaller agencies in its region, with the agencies providing the 20% match to COAST to obtain new vehicles through the federal Section 5310 program.
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From page 13... ...
COAST, by its nature, has diversified funding in that it serves two states and receives federal Section 5311 and 5310 funding from those two states as well as state funding from Washington. COAST also takes advantage of human service funding, receiving Title III Older Americans Act funds.
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CONTACT INFORMATION Council on Aging and Human Services P.O. Box 107 210 South Main Colfax, WA 99111 Karl Johanson, Executive Director Tel: (509)
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HCTD started as part of a community action agency -- a nonprofit agency that provides a wide variety of human service to nine counties in the central Texas region. In 1998, HCTD separated itself from the community action agency.
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was growing rapidly and was becoming two separate urbanized areas for transit purposes. Temple had already pursued public transit funding and contracted for paratransit service.
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Along with this steady growth in fixedroute ridership, ADA paratransit ridership has remained stable, with growth in ridership among persons with disabilities on fixed route. In 2000, shortly after the successful implementation of Killeen's service, HCTD, with the assistance of a consultant, sent the city of Temple an unsolicited proposal to transform Temple's service into a fixedroute/ADA paratransit service similar to the very successful Killeen service.
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However, even as the system has opened up to the general public, it has never forgotten its roots and continues its efforts in human service transportation. Critical to the perception of HCTD's constituents was the changing of the paint scheme, from white to a much more colorful, professional design.
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From page 19... ...
Concomitant to the diversification of funding was the diversification of services as the community changed. Isolated rural transit and human service transportation were expanded to include completely different small urban fixed-route and ADA service.
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HCTD's change from a rural, human service– oriented transit program to one of the nation's largest rural/ small urban transit systems with three distinct service units is a model for other transit systems. HCTD has adhered to a number of the new paradigms that have pushed the system to change.
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provides for a variety of ground transportation services, including fixed-route, fixedschedule, commuter, and paratransit services for all groups of people, including the general public, the elderly, and persons with disabilities. In addition to its role as a public transit provider, CARTS also coordinates services through contracts with a variety of human service agencies to provide client transportation services and with the TxDOT Austin District office, which coordinates Section 5310
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CARTS was the very first, due to the diligence of management who were monitoring its progress a year before it was implemented. The LCRA now has many emergency service providers throughout the region using this radio system.
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From page 23... ...
• Assist TxDOT and its rural operators (through enhanced recordkeeping and reporting) in the coordination of human service transportation now under TxDOT's control.
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