Letter Report on Information Technology Research for E-Government (2001) / Chapter Skim
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Letter Report on Information Technology Research for E-Government
Letter Report on Information Technology Research for E-Government
Pages 1-9
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Program Manager, Digital Government Program Directorate for Computer & Information Science anct Engineering National Science Foundation 4201 Wilson Boulevard Arlington, Virginia 22230 Dear Dr. Brancit: To obtain input that could help inform planning for future e-government innovation programs, you requested on June 16, 2001, that the Committee on Computing and Communications Research to Enable Better Use of Information Technology in Government provide an interim assessment of the potential role of computer science research in these efforts.
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These Web sites provide users with access to information and services organized by broach topic and user constituency rather than by specific government departments or agencies, and often are task-orienteci.4 Computerl~asecl tax-filing anct inquiry-response services provided by multiple agencies are other publicly visible illustrations of positive changes in the way government does its business. Also apparent in news accounts from across the country are difficulties experienced by government agencies seeking new capabilities.S 3 A 1996 report based on a series of CSTB projects examining needs at the Internal Revenue Service suggested similar goals, stating that "based on its work of the past 5 years, the committee strongly believes that the modernization of the IRS, including both business re-engineering and advanced automation, is extremely important.
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will require basic research in theory, modeling, and conceptualization; experimental research involving building, evaluating, and testing of artifacts; and empirical social science research assessing segments of the population and how people actually work with different systems. In all cases, data, methodology, and tools are themselves targets for research or research support." (Computer Science and
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legislatively to protect citizen privacy. IT capabilities such as trusted lightweight intermediaries that aggregate for the customer while dispatching components of the aggregate query or transaction to the various government entities involved in responding can help provide a usable interface to citizens despite the array of overlapping, partly interconnected agencies founcI in government.
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Crisis management encompasses crisis response the actions taken immediately in the wake of a disaster as well as consequence management, which encompasses the longer-term activities associatec3 with addressing disasters past, present, and future, including planning, preparedness, mitigation, and recovery efforts. Computer science research can address the critical need for timely, authoritative, and relevant information in crisis response and management efforts.
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{4 The tasks of protecting confidentiality and ensuring trustworthiness become more complex when information based on individual records is macle public and information records are linkect across multiple statistical data sets. Linking, or the use of information integration technologies, enables answering complex aggregate queries, a capability that can be important to domains ranging from crisis response to epidemiology.
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Challenging computer scientists to address real-world problems in the government sphere can stimulate interactions benefiting researchers, who need access to computer and information artifacts and realistic contexts, and government agencies, which gain expertise and insights that can inform and improve their IT acquisition and management and research results that can be applied in government and elsewhere. Working on government IT problems offers researchers a number of potential benefits, an important one being access to the artifacts computer systems, software, ant!
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A government setting gives researchers access to applications with a richness and texture typically lacking in the laboratory, and it diminishes the likelihooct of constraints stemming from proprietary consiclerations that typify work in the private sector ironically one of the reasons that the private sector can benefit from research on government problems, too, since the results will be publicly available. In Making IT Better, the study committee cited NSF's Digital Government program as contributing to the bind of researcher-end-user interaction that has become increasingly important to progress in IT, ant!
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Communications Research to Enable Better Use of Information Technology in Government 9
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