Review of a New Data Management System for the Social Security Administration (1978) / Chapter Skim
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4. Human Factors
4. Human Factors
Pages 44-46
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From page 44... ...
As SSA attempts to increase efficiency, improve responsiveness, and apply automation, human factors considerations will become even more pervasive and critical in the future SSA process than in the present one. The basic question is how can the discipline of human factors engineering, and such behavioral sciences as psychology and sociology make significant contributions to the design, development, and implementation of the future SSA process?
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From page 45... ...
The panel knows, however, that considerations of human factors in large system development projects tend to operate off to one side and not to be viewed as central or dominant by hardware and software developers. The SSA needs to consider whether the facility should be promoted from a "human factors test and evaluation facility" to something like "field office system development, test, and evaluation facility." Training today's SSA personnel to use the new tools and techniques and merging these employees into the process will be very difficult undertakings.
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From page 46... ...
A large body of pertinent experience exists within the SSA, and the SSA has undertaken a study of the application of human factors to its proposed data processing system. A significant amount of the SSA's experience still remains to be channeled into the program of the test and evaluation facility and, indeed, into all sectors of the development of the future SSA process.
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