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Continued Review of the Tax Systems Modernization of the Internal Revenue Service Final Report (1996) / Chapter Skim
Currently Skimming:

1. Background
Pages 13-17

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 13...
... This committee and its predecessors have spent 5 years reviewing the directions and accomplishments of the IRS's TSM effort and have provided periodic recommendations through a series of committee reports. Other organizations, such as the General Accounting Office (GAO)
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From page 14...
... That is, the IRS was prepared to alter its fundamental handling of taxpayer issues to reduce the amount of erroneous information given out by the IRS and to make it easier for the average taxpayer to conduct business with the IRS. Technical capabilities, such as modern telephone call processing and on-line case processing, are being built specifically to support this goal.
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From page 15...
... Although the IRS has been asked repeatedly by this committee to describe TSM in such terms, only recently has it characterized the program as a collection of projects grouped as follows:3 , . · Computing/lnfrastructure · Service Center Support System Corporate Systems Modernization/Mirror Image Acquisition Corporate Accounts Processing System Work Load Management System Electronic Management System Cash Management System Electronic Fraud Detection System Management Systems Program Security and Communications Systems Communications Modernization Service-Wide Technical Infrastructure and Desk/Laptop Acquisition Program Management Contractor Support Universal Workstation Deployment Software Development Environment - Wage Reporting Simplification · Submission Processing · Document Processing System · Telephone Filing · Service Center Recognition Image Processing System · Customer Service · Integrated Case Processing · Telephone Routing Interactive System · Case Processing System · District Office · I nteg rated Collection System · Compliance Research Information System Although this representation has been useful for understanding how various projects are managed, it does not provide a view of how TSM will eventually work.
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From page 16...
... Tax Workers FIGURE ~ Major components of Tax Systems Modernization and their roles in IRS operations.
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From page 17...
... The primary objectives of the submission processing projects (Document Processing System, DPS; Electronic Filing, ELF; Telephone Filing, TeleFile; Service Center Recognition Image Processing System, SCRIPS) are to increase in a cost-efficient manner the ability of the IRS to record 100 percent of the numeric data found on tax returns.
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Key Terms

  • modernization effort
  • tax returns
  • customer service
  • submission processing
  • service center

  • numeric data
  • work load
  • recognition image
  • modern telephone
  • center recognition

  • corporate accounts
  • accounts processing
  • taxpayer records
  • image processing
  • enforcement capabilities

  • collect taxes
  • telephone call
  • modern information
  • irs shifted
  • committee refers

  • center support
  • fundamental handling
  • efficient audits
  • tax evaders
  • integrated capability

  • essential government
  • backup sites
  • major applications
  • principal drivers
  • irs sites


    • This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
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