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4 The Workforce
Pages 49-60

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From page 49...
... In stable environments, organizations can rely on stable work practices overseen by a relatively rigid administration that directs a generally hierarchical and compliant workforce. In turbulent environments, organizations require innovative work practices, flexible administration, and a creative, inventive workforce, given rein to find new approaches and novel solutions.
From page 50...
... Strategic human resource management offers an objective, scientific approach to developing the best possible workforce. It is grounded in the findings that individuals differ on a wide range of psychological characteristics -- such as cognitive ability, personality, and values -- that predict corresponding differences in educational achievement, job performance, and career success.
From page 51...
... Recruitment and selection establish the quality of the human resources pool, but the knowledge, skills, abilities, and other characteristics of potential new analysts are desirable to a wide range of jobs and organizational settings and makes potential analysts desirable to other potential employers as well. It is the specialized training that analysts should receive from the IC that develops the unique skills necessary to be successful analysts.
From page 52...
... . Analysts would also benefit from hands-on experience on a wide range of problems to improve their analytic tradecraft skills.
From page 53...
... , strengthening institutional supports (e.g., time, money, and encouragement) for continuing education, both inside or outside the organization, and removing institutional barriers that inhibit continuous learning.
From page 54...
... If the IC is to develop a scientific approach to continuous learning, its senior and middle managers need to be committed to the concept and communicate that commitment in their goals and programs. Motivation and Assessment Once valuable, unique, and difficult-to-replicate capabilities have been developed in a workforce, management practices can help shape employee attention, provide motivation, reward effectiveness, and encourage continuous improvement.
From page 55...
... Electronic communities of practice initially grow and improve more slowly than other knowledge management tools, such as knowledge portals and team rooms, but over the long term they demonstrate more continual 3 The National Intelligence Strategy states the IC must be "agile: an enterprise with an adap tive, diverse, continually learning, and mission-driven intelligence workforce that embraces innovation and takes initiative" (Office of the Director of National Intelligence, 2009, p.
From page 56...
... Indeed, poorly designed evaluation processes can undermine morale and productivity by encouraging extrinsically motivated employees to game the system and discouraging intrinsically motivated
From page 57...
... In National Research Coun cil, Intelligence Analysis: Behavioral and Social Scientific Foundations. Committee on Behavioral and Social Science Research to Improve Intelligence Analysis for National Security, B
From page 58...
... In National Research Council, Intel ligence Analysis: Behavioral and Social Scientific Foundations. Committee on Behavioral and Social Science Research to Improve Intelligence Analysis for National Security, B
From page 59...
... In National Research Council, Intelligence Analysis: Behavioral and Social Scientific Foundations. Committee on Behavioral and Social Sci ence Research to Improve Intelligence Analysis for National Security, B


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