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Pages 3-4

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From page 3...
... Michael Walton, Bob Arnold, Ken Philmus, Randy Halvorson, Jeff Price, and Gary White Measuring Performance in Difficult-to-Measure Areas ...........................................................................52 Michael Meyer, Timothy Lomax, Randy Halvorson, and Barbara Ivanov Closing Comments ..................................................................................................................................60 Lance A Neumann Breakout Session Summaries ...................................................................................................................62 George Gerstle, Kristine Leiphart, Joe Crossett, Craig Secrest, Gregory Selstead, Keith Cotton, Barbara Ivanov, Robert Romig, Brian Watts, Leonard Evans, Mark C
From page 4...
... Neumann, and Steven M Pickrell Issues and Challenges in Using Existing Data and Tools for Performance Measurement ......................131 Louis H


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