Strategies to Increase Coordination of Transportation Services for the Transportation Disadvantaged (2004) / Chapter Skim
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Pages 1-7
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Project H-30, Strategies to Increase Coordination of Transportation Services for the Transportation Disadvantaged. The project's goal was to identify strategies for initiating or improving coordination of publicly funded transportation services for transportation-disadvantaged individuals -- older adults, people with disabilities, human services agency clients, and others -- that could be implemented on the regional or local level.
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The experiences of the case study subjects indicate a trend toward looking beyond the transportation providers and human services agencies that are the typical partners in a coordination effort and enlisting the support of other stakeholders -- businesses, local elected officials, faith-based organizations, educational institutions, and others. In some cases, a coalition has been used to plan or manage a coordination effort.
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When a human services agency or planning organization leads a coordination effort, the mistrust that participants may have of the transit provider -- based on fears that it will encroach on other agency functions besides transportation, promote its own agenda, or transfer responsibility for providing transportation services to other entities -- can be neutralized. Finally, coordination partners may be more willing to discuss transportation needs if by doing so they do not appear to be criticizing existing services.
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The case studies provided several examples of areas in which coordinated services that began as a means to provide access to jobs were expanded to become more comprehensive systems. In one particular example, a coalition of human services agencies used pilot project funding from the state's welfare reform program and a JARC grant to implement a countywide demand-responsive service for transitioning welfare recipients.
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One reason that planning efforts continue to proceed in parallel is that the planning processes that recipients of federal transit funding are required to follow are often unfamiliar to human services agencies, while the planning requirements associated with health and human services programs are diverse and usually unfamiliar to transportation providers. The case studies, however, illustrate the value of joint transportation planning to a successful coordination effort.
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In addition to the major grant programs administered by transportation and human services agencies at the federal and state levels, public and private foundations and other nontraditional funding sources can be resources for local organizations that are planning or implementing coordination activities. Use of Technology Technology can be used to coordinate operations, manage information, and enhance customer service.
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Trust also develops when the lead agency in a coordination effort makes sure that services and programs are tailored to the particular needs of partner organizations or communities. Finally, case study sites mentioned the value of doing adequate research and collecting data to share with partners or potential participants to enlist their participation -- to identify transportation needs in the beginning of a coordination effort, for example, or to document coordination successes as they are achieved.
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