Practices in No-Show and Late Cancellation Policies for ADA Paratransit (2005) / Chapter Skim
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Pages 24-31
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From page 24... ...
states that The entity may establish an administrative process to suspend, for a reasonable period of time, the provision of complementary paratransit service to ADA paratransit eligible individuals who establish a pattern or practice of missing scheduled trips. Several transit agencies provided no-show and late cancellation policies that included a reward system for passengers who do not incur no-shows/late cancellations during a certain period of time.
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From page 25... ...
Since 2000, the UTA no-show policy has undergone three iterations. The initial policy was adopted in 2001 and was designed to emphasize a reduction in late cancellations, which were defined as cancellations occurring within 24 h of a scheduled trip.
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HIGHLIGHT 3: TECHNOLOGY AS A TOOL ADA paratransit systems use a variety of technologies to enhance service provision, including handling gaps in schedules created as a result of no-shows and late cancellations. Based on comments from the survey and interviews with several transit agencies, it appears that there is a better chance of using the time resulting from a late cancellation than that from a no-show at the door.
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From page 27... ...
In the survey, transit agencies were asked whether they were able to reassign the slack time created by passenger no-shows or late cancellations. Of the 128 responses to this question, 13.3% said "yes," they could use the time, and 11.7% said "no," they could not use the opening in the schedule.
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From page 28... ...
Data fields also can be user-defined to capture specific elements such as late cancellations. Some programs are able to differentiate between cancellations at the door (refusals)
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Although its software program has a suspension module, King County developed its own in-house process to manage no-shows and late cancellations and does not use that module. The program generates a letter for each no-show.
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From page 30... ...
All stated that the primary purpose of the initial contact is to educate customers, especially new customers, so that they understand the problems associated with a passenger no-show. Several transit agencies, including Sun Metro/LIFT in El Paso and the Central Florida Regional Transportation Authority (LYNX)
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From page 31... ...
In chapter five, the findings of this project are synthesized into a list of those features to consider when developing no-show/late cancellation policies. appeal must be received by UTA within 5 calendar days after the date of the written decision in Step #2, from the Riverside Division Manager.
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