Practices in No-Show and Late Cancellation Policies for ADA Paratransit (2005) / Chapter Skim
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Pages 4-9
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From page 4... ...
Specifically, 49 CFR 37.125(h) states that The entity may establish an administrative process to suspend, for a reasonable period of time, the provision of complementary paratransit service to ADA paratransit eligible individuals who establish a pattern or practice of missing scheduled trips.
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From page 5... ...
In summary, some of the important additional aspects of no-show policies included in this excerpt from the interpretive section of the regulation are that: • The specifics of the no-show policy must be developed through the public planning and participation process. • A "pattern or practice" of missed trips involves intentional, repeated, or regular incidents.
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From page 6... ...
. In a June 2004 letter, from FTA, this position was reiterated: The regulations permit service suspension only for customer missed trips and not for late cancellations such as described in [the paratransit system's]
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From page 7... ...
In another ADA paratransit compliance review final report, published in October 2004, FTA included findings related to no-shows and late cancellation policies and practices. One finding noted that: While the current practice appears to be appropriate, the formal policy, which considers seven or more no-shows or late cancellations in a six-month period to be an abuse of the service could unreasonably limit service to ADA eligible customers and does not appear to be consistent with the intent of the regulations.
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From page 8... ...
OTHER RESOURCES In addition to the regulatory review, a literature and resource review was conducted as part of this synthesis study including a targeted search of FTA, APTA, Community Transportation Association of America, and Transportation Research Information Service websites. There were few references specifically focusing on no-shows and late cancellations.
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From page 9... ...
. SUMMARY Much has been written about the topic of complying with the ADA paratransit regulations, particularly the debate over accommodating all eligible trip requests.
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